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It has been observed that during their existence records pass through three stages: the current stage, the dormant stage, and the final stage when they are either destroyed as of no further value, or are set aside for permanent preservation. The records of business houses follow this course no less than others. The papers we have heard so far today have been concerned primarily with the earlier stages, and it will be my task, speaking as an archivist, to deal with the latter stages, with the problems which they pose and with the solutions which may (perhaps unexpectedly), be at hand.

This study guide should start with an explanation of what I mean by filing systems. Whether one is referring to the filing of records on a shelf or the filing order of papers within a record, both are filing systems and both are organised differently. To cover filing systems in a comprehensive way, therefore, we not only have to discuss both of these systems but also the numbering and organisation of records or papers that allow them to be filed and retrieved. Drawing on examples from the health service, this study guide will cover the following topics: • numbering systems • filing within a record • methods of filing • filing of a record within a filing system • tracing records within the filing system It is important to emphasise the importance of a well organised and maintained filing systems without which many businesses and organisations could not function efficiently.

This article aims to examine capacity building requirements for e‐records management in East and Southern Africa. It argues that e‐records management poses a number of problems and challenges that include but are not limited to: lack of skills and competencies, inadequate resources, lack of awareness among government authorities and records professionals, fragility of media and the need for specialized storage. The paper provides the current status of e‐records management in ESARBICA with emphasis on e‐records management capacity building. Last but not least, it proposes a number of strategies and solutions for the management of e‐records in ESARBICA.

This article is based on a literature review in general and desk research based on professional consultation and the experiences of the authors within the region.

Authors' findings indicate that there is a dearth of e‐records management skills and inadequate capacity in the ESARBICA member countries.

The study was limited to ESARBICA member countries, whereas it would have been more inclusive if all the countries of East and Southern Africa were involved. More research is therefore needed to cover the rest of the region.

Effective e‐records management has the potential to improve service delivery and enhance accountability and transparency in government but only if requisite skills needs are met.

This is the first attempt to explore capacity‐building issues in East and Southern Africa in the area of e‐records management. However, it provides a generic model that can be replicated in similar research elsewhere.

The purpose of this paper is to describe the challenges of implementing a records management system in an ever changing business, regulatory and operational landscape and to suggest remediation measures.

The approach is based on the author's experiences of implementing large scale enterprise‐wide content and records management systems. Practical advice is provided on key measures to be undertaken to mitigate the challenges of implementing records management systems.

The key findings highlight that records managers must have a deep understanding of the business/regulatory environment, technology landscape and the organizational culture. The challenge of managing records in multiple applications, different platforms and varying formats coupled with constantly changing business, regulatory and technology environments is not easy. By properly planning the design and development of the technology system, one can look forward to a well received used records management programme.

The paper describes the challenges facing records managers in implementing a technology solution and highlights key areas that records managers need to focus on during the implementation lifecycle and describe key lessons learnt.

The paper is beneficial to information and compliance managers who are looking to automate the task of records and information management by providing key considerations prior to and during the implementation of large scale enterprise wide technology systems. It provides valuable insight and key points that must be discussed by any implementation team prior to embarking upon a major records management systems initiative.

Perhaps you have a large database you would like to distribute, or you may want to archive materials in a computer‐read‐able form that will last for 70 to 100 years. These goals are now within practical and affordable grasp, using personal computer‐based CD recording systems.

The pre‐operative anaesthetic records of 195 patients were analysed for the presence of 12 agreed core items of pre‐operative assessment. This study showed that anaesthetists recorded 26.8 per cent of this information. In up to one‐third of patients the following were recorded: smoking history, family history, gastro‐oesophageal reflux, airway assessment, dental assessment, chest examination, heart‐sounds and blood pressure. Previous anaesthesia, drug history and allergies were recorded in one to two‐thirds of patients. Past medical history was recorded in over two‐thirds of patients. With a view to improving the level of record‐keeping, a formatted, pre‐printed pre‐operative assessment record was introduced into practice and two months later the audit was repeated. A small but non‐significant improvement in record keeping was observed. An argument is made for the introduction of an interdisciplinary, unified anaesthetic pre‐operative record.

This article looks at the need to manage public sector records as evidence and as a means of controlling how government resources are used, as well as a vital source of information for empowering the people of Africa. The author examines the role of records and of record keeping within the context of three distinct domains – business, accountability and culture – and the contribution of records managers and archivists to the process of democratic governance.

Focuses on the records management function in national, multi‐national and service organizations. Describes the problems that can occur when documents are generated and managed in different countries by staff with different cultural assumptions, logistical options, languages and legal requirements.

The development of Stage Two of the AMCOS Project which uses BNB MARC tapes as the basis of a fully mechanised ordering and cataloguing system has been progressing since December 1968. The paper by Russell Sweeney described the secondment of a teacher of librarianship to the library at AWRE Aldermaston for twelve weeks to take part in the development of computer programs for AMCOS Stage One. This present paper describes a similar exercise to involve a teacher in the programming for Stage Two.

This paper is concerned specifically with what has happened, and is continuing to happen, with regard to the impact of safety procedures on records management practices at Tioxide, which is a chemical manufacturing company, based on Teesside in the UK. Similar initiatives are taking place throughout the Tioxide Group world‐wide, as individual members respond to local laws and requirements.