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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb051553. When citing the article, please cite: Quentin Willis, (1984), “Managerial Research and Management Development”, Journal of Management Development, Vol. 3 Iss: 1, pp. 28 - 41.

Australia's increasing interest and orientation towards the Pacific‐Asian area and the need for more knowledge and understanding of differing cultural values and leadership styles in that area, motivated the present writers to study the leadership and managerial styles of both Australian and International managers. Also, this research was prompted by the need to provide a more extensive study compared with an earlier one, carried out in 1988, with a sample consisting exclusively of Australian managers. The 1988 study was reported in an earlier issue of Management Research News (Petzall and Willis, 1990).

Despite the focal position of school principals in Australian education, there exist hardly any data on the work that they actually do. This study reports on continuous observations — for three weeks each — of the principals of a State High School, an Independent College and a Catholic College in Melbourne. The variables of their work during the school day were recorded by the researcher, who attempted non‐participant observation, and the principals kept a diary of their “after‐hours” work. The content and characteristics of their work are described with the Findings expressed in a set of propositions about the principalship.

The purpose of this article is to discuss relatively recent approaches to describing the nature of managerial work and identify the skills needed for successful managers and the implications of such research for the development of managers.

In an earlier study reported in the Journal of Educational Administration (17, 1, May 1979), Dufty and Williams analysed decision‐making procedures and managerial styles of Heads of Departments (HODs) at WAIT, now Curtin University, and compared their findings with an earlier study by Dufty of business managers. Of the two groups, the former were found to be more likely to use participatory and power‐sharing procedures than the latter. However, a decade on, the present paper analyses the same two aspects of leader behaviour in a broader sample of HODs in professional and business organisations. In contrast with the Dufty and Williams study, evidence is presented to show a high level of commonality (and a low rating of basic differences) between professional and business leaders. It is proposed that leaders in both kinds of organisations tend to reveal more people‐related styles and preferences for participative procedures in decision‐making in their leadership of their people at work.

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

A probabilistic mechanism is proposed to describe various forms of the Bradford phenomenon reported in bibliometric research. This leads to a stochastic process termed the Waring process, a special case of which seems to conform with the general features of ‘Bradford's Law’. The presence of a time parameter in the model emphasises that we are considering dynamic systems and allows the possibility of predictions being made.

Purpose – The chapter explores the development and impact of the Museums Victoria’s exhibition World War I: Love & Sorrow, which aimed to present an honest, graphic and challenging account of the experience and effect of World War I on Australian society. The paper describes the exhibition content and uses a range of methodological approaches to study its emotional and other impacts.

Methodology/Approach – A range of evaluation methodologies are used: visitor observation and summative evaluation collected in the months after the exhibition opened, and quantitative and qualitative studies produced in 2017. Comparative assessment of a large sample of visitor comments cards was also undertaken. The more recent evaluations focused particularly on emotional impacts.

Findings – The research finds that emotion is central to the success of the exhibition: underpinning the exhibition concept, guiding the research process and selection of interpretative approaches, and shaping visitor response.

Originality/Value – The emotional aspects of museum work have received relatively little attention, and few studies focused on the evaluation of visitor emotions have been published. The chapter uses a case study to highlight the role of emotions in museum exhibitions and historical interpretation, argues for more central place for emotions in historical enquiry, and addresses concerns about subjectivity, authenticity and evidence.

The purpose is to assess the impact of clinical costing approaches on the quality of cost information in seven countries (Denmark, England, France, Germany, Ireland, the Netherlands and Portugal).

Costing practices in seven countries were analysed via questionnaires, interviews and relevant published material.

Although clinical costing is intended to support a similar range of purposes, countries display considerable diversity in their approaches to costing in terms of the level of detail contained in regulatory guidance and the percentage of providers subject to such guidance for tariff setting. Guidance in all countries involves a mix of costing methods.

The authors propose a two-dimensional Materiality and Quality Score (2D MAQS) of costing systems that can support the complex trade-offs in managing the quality of cost information at both policy and provider level, and between financial and clinical concerns.

The authors explore the trade-offs between different dimensions of the quality (accuracy, decision relevance and standardization) and the cost of collecting and analysing cost information for disparate purposes.