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Book part
Publication date: 5 November 2021

Clifton Scott

Understanding patterns identified in research on emergency teams (ETs) may not only enrich applied understanding of coordinated emergency response but also broader theory about…

Abstract

Understanding patterns identified in research on emergency teams (ETs) may not only enrich applied understanding of coordinated emergency response but also broader theory about communication and the adaptive potential of groups and teams more generally. This chapter establishes the theoretical significance of ETs, especially for scholarship wishing to acknowledge and account for their embeddedness in organizations and institutions. Further, it describes what has been learned from ET research with regard to the impact of stress, the management of emergent ambiguity, and the role of communication in postincident learning and continuous improvement.

Details

The Emerald Handbook of Group and Team Communication Research
Type: Book
ISBN: 978-1-80043-501-8

Keywords

Article
Publication date: 12 September 2023

Wenjing Wu, Caifeng Wen, Qi Yuan, Qiulan Chen and Yunzhong Cao

Learning from safety accidents and sharing safety knowledge has become an important part of accident prevention and improving construction safety management. Considering the…

Abstract

Purpose

Learning from safety accidents and sharing safety knowledge has become an important part of accident prevention and improving construction safety management. Considering the difficulty of reusing unstructured data in the construction industry, the knowledge in it is difficult to be used directly for safety analysis. The purpose of this paper is to explore the construction of construction safety knowledge representation model and safety accident graph through deep learning methods, extract construction safety knowledge entities through BERT-BiLSTM-CRF model and propose a data management model of data–knowledge–services.

Design/methodology/approach

The ontology model of knowledge representation of construction safety accidents is constructed by integrating entity relation and logic evolution. Then, the database of safety incidents in the architecture, engineering and construction (AEC) industry is established based on the collected construction safety incident reports and related dispute cases. The construction method of construction safety accident knowledge graph is studied, and the precision of BERT-BiLSTM-CRF algorithm in information extraction is verified through comparative experiments. Finally, a safety accident report is used as an example to construct the AEC domain construction safety accident knowledge graph (AEC-KG), which provides visual query knowledge service and verifies the operability of knowledge management.

Findings

The experimental results show that the combined BERT-BiLSTM-CRF algorithm has a precision of 84.52%, a recall of 92.35%, and an F1 value of 88.26% in named entity recognition from the AEC domain database. The construction safety knowledge representation model and safety incident knowledge graph realize knowledge visualization.

Originality/value

The proposed framework provides a new knowledge management approach to improve the safety management of practitioners and also enriches the application scenarios of knowledge graph. On the one hand, it innovatively proposes a data application method and knowledge management method of safety accident report that integrates entity relationship and matter evolution logic. On the other hand, the legal adjudication dimension is innovatively added to the knowledge graph in the construction safety field as the basis for the postincident disposal measures of safety accidents, which provides reference for safety managers' decision-making in all aspects.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 16 November 2022

Carlena Orosco and Janne E. Gaub

While police culture typically refers to the culture among sworn police personnel, there are internal cultural differences between subgroups. This has been documented among sworn…

Abstract

Purpose

While police culture typically refers to the culture among sworn police personnel, there are internal cultural differences between subgroups. This has been documented among sworn personnel, such as the difference between street cops and management cops (Reuss-Ianni, 1983). The divide between professional and sworn staff in a law enforcement context has also been discussed at length (Maguire, 1997; Reiss, 1992), specifically the “us versus them” mentality that stems from feelings of isolation among professional and sworn staff. The relationship between dispatchers and officers is vital to public and officer safety; it is imperative that cultural barriers preventing effective collaboration between two of the most critical components of policing are identified, and recommendations to bridge the gap are provided.

Design/methodology/approach

The authors use semi-structured interview data from a sample of peer-nominated top dispatch de-escalators (TDDs) considered highly skilled at de-escalation with callers and officers. Reflexive coding techniques were used to identify key themes in an area largely unexamined by research.

Findings

The authors find that the police culture creates friction between sworn officers and dispatchers in a number of contexts. This diminishes organizational commitment and increases burnout and frustration.

Practical implications

There are several policy recommendations for both communications centers and sworn staff to foster understanding and increase collaboration, all of which may result in improved outcomes for community members, dispatchers and officers.

Originality/value

The authors use qualitative methods to explore the implications of the sworn-civilian divide for police practice, such as more effective de-escalation and incident resolution, as well as the conceptualization of police culture writ large.

Details

Policing: An International Journal, vol. 46 no. 1
Type: Research Article
ISSN: 1363-951X

Keywords

Abstract

Details

Harnessing the Power of Failure: Using Storytelling and Systems Engineering to Enhance Organizational Learning
Type: Book
ISBN: 978-1-78754-199-3

Article
Publication date: 1 March 1981

A commuter flight crashed when the left engine lost power at a critical point in the takeoff, apparently because of previously ingested metal fragments, the National…

Abstract

A commuter flight crashed when the left engine lost power at a critical point in the takeoff, apparently because of previously ingested metal fragments, the National Transportation Safety Board report.

Details

Aircraft Engineering and Aerospace Technology, vol. 53 no. 3
Type: Research Article
ISSN: 0002-2667

Article
Publication date: 7 December 2022

Peter Mason, Marcjanna Augustyn and Arthur Seakhoa-King

This paper aims to explain how improving tourism destination quality could contribute to addressing the UN Sustainable Development Goals (SDGs) at tourism destinations.

Abstract

Purpose

This paper aims to explain how improving tourism destination quality could contribute to addressing the UN Sustainable Development Goals (SDGs) at tourism destinations.

Design/methodology/approach

This paper synthesizes literature on sustainability, the SDGs and tourism destination quality and considers sustainability from the destination quality frame of reference. The approach starts with a critical analysis of principles of sustainability, as embodied in the 17 SDGs in terms of whether they are primarily concerned with “quantity” or “quality.” This is followed by examining potential links between destination quality and the SDGs using results of a recent empirical research on tourism destination quality (TDQ study).

Findings

This paper reveals that most of the SDGs are largely focused on quantity, while relatively few are concerned primarily with quality. Several TDQ dimensions, specifically “authentic,” “safe,” “well kept,” “affordable,” “novel,” “varied,” “relaxing,” “uncrowded,” “hospitable” and “informative,” and in addition, the holistic perspective of destination quality indicated in the TDQ study, are revealed as having strong links with the SDGs largely because of their concern with quality. This paper therefore proposes a positive relationship between enhancing destination quality and addressing the SDGs at tourism destinations.

Research limitations/implications

This paper calls for future empirical research to test the theoretical links between destination quality and SDGs established in this paper.

Practical implications

The use of the proposed framework for managing tourism destination quality and sustainability can help destination managers in enhancing destination quality and the attainment of the SDGs.

Originality/value

To the best of the authors’ knowledge, this is the first paper that adapts the extant theory on sustainability (represented by the SDGs) by introducing a destination quality frame of reference. The links between tourism destination quality and the SDGs have not been previously investigated. This paper indicates strong relationships between destination quality and several SDGs and thus extends the existing theory on sustainability by introducing the quality improvement perspective.

设计/方法论/方法

本文综述了关于可持续、可持续发展目标和旅游目的地质量的文章, 参考目的地质量框架来考虑可持续性。首先对嵌入17个可持续发展目标中的可持续性的准则进行了批判性分析, 即它们主要考虑的是“数量”还是“质量”。后利用一项最近关于旅游目的地质量(此后即称TDQ研究)的实证研究结果, 检验了目的地质量与可持续发展目标的潜在联系。

目的

这篇概念性文章解释了提高旅游目的地质量可以助力旅游目的地实现联合国可持续发展目标。

发现

本文发现多数可持续发展目标很大程度上都关注数量, 同时较少目标着重关注质量。一些TDQ维度, 特别是“原真性”、“安全”、“保存完好”“可负担”、“新奇”、“多样性”“放松”、“不拥挤”、“好客”、“启发性”和其他一些TDQ研究中目的地质量的整体性视角, 都与可持续发展目标有着强相关性, 很可能是因为它们都与质量有关。因此本文提出提高目的地质量与实现旅游目的地可持续发展目标之间存在积极联系。

研究局限/启示

本研究呼吁未来实证研究检验本文建立的目的地质量和可持续发展目标之间的理论联系。

实践启示

用以管理旅游目的地质量和可持续性的框架的运用有助于目的地管理者提高目的地质量和实现可持续发展目标。

创意/价值

文章首次将目的地质量框架作为参考整合了关于可持续性的理论(以可持续发展目标为代表)。这种旅游目的地之间的质量和可持续发展目标的关联此前尚未有探究。本文表明了目的地质量和几个可持续发展目标间的强关联性, 并由此通过引入质量提升视角来扩展已有的关于可持续性的理论。

Diseño/metodología/enfoque

Este artículo sintetiza la literatura sobre la sostenibilidad, los ODS y la calidad de los destinos turísticos, y considera la sostenibilidad desde el marco de referencia de la calidad de los destinos. El enfoque comienza con un análisis crítico de los principios de sostenibilidad, tal y como se plasman en los 17 ODS, en cuanto a si se refieren principalmente a la “cantidad” o a la “calidad”. A continuación, se examinan los posibles vínculos entre la calidad de los destinos y los ODS, utilizando los resultados de una reciente investigación empírica sobre la calidad de los destinos turísticos (en adelante, el estudio TDQ).

Objetivo

Este trabajo conceptual explica cómo la mejora de la calidad de los destinos turísticos podría contribuir a abordar los Objetivos de Desarrollo Sostenible (ODS) de las Naciones Unidas en los destinos turísticos.

Conclusiones

El documento revela que la mayoría de los ODS se centran en la cantidad, mientras que relativamente pocos se ocupan principalmente de la calidad. Varias dimensiones del TDQ, en concreto, “Auténtico”, “Seguro”, “Bien cuidado”, “Asequible”, “Novedoso”, “Relajante”, “Poco concurrido”, “Hospitalario” e “Informativo”, y además la perspectiva holística de la calidad de los destinos indicada en el estudio del TDQ, se revelan con fuertes vínculos con los ODS, en gran parte debido a su preocupación por la calidad. En consecuencia, el trabajo propone una relación positiva entre la mejora de la calidad del destino y el cumplimiento de los ODS en los destinos turísticos.

Limitaciones/implicaciones de la investigación

El trabajo realiza una llamada a futuras investigaciones empíricas para comprobar los vínculos teóricos entre la calidad de los destinos y los ODS establecidos en este artículo.

Implicaciones prácticas

El uso del marco propuesto para la gestión de la calidad y la sostenibilidad de los destinos turísticos puede ayudar a los gestores de destinos a mejorar la calidad de estos y la consecución de los ODS.

Originalidad/valor

Este es el primer artículo que adapta la teoría existente sobre la sostenibilidad (representada por los ODS) introduciendo un marco de referencia de la calidad de los destinos. Los vínculos entre la calidad de los destinos turísticos y los ODS no se han investigado anteriormente. Este trabajo indica que existen fuertes relaciones entre la calidad de los destinos y varios ODS y, por tanto, amplía la teoría existente sobre la sostenibilidad introduciendo la perspectiva de la mejora de la calidad.

Open Access
Article
Publication date: 9 December 2020

Paula M. Di Nota, Bryce E. Stoliker, Adam D. Vaughan, Judith P. Andersen and Gregory S. Anderson

The purpose of this study isto synthesize recent empirical research investigating memory of stressful critical incidents (both simulated and occurring in the field) among law…

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Abstract

Purpose

The purpose of this study isto synthesize recent empirical research investigating memory of stressful critical incidents (both simulated and occurring in the field) among law enforcement officers.

Design/methodology/approach

The study used the approach of systematic state-of-the-art review.

Findings

In total, 20 studies of police and military officers show reduced detail and accuracy of high- versus low-stress incidents, especially for peripheral versus target information. Decrements in memory performance were mediated by the extent of physiological stress responses. Delayed recall accuracy was improved among officers that engaged in immediate post-incident rehearsal, including independent debriefing or reviewing body-worn camera footage.

Research limitations/implications

Most studies were not found through systematic database searches, highlighting a need for broader indexing and/or open access publishing to make research more accessible.

Practical implications

By understanding how stress physiology enhances or interferes with memory encoding, consolidation and recall, evidence-based practices surrounding post-incident evidence gathering are recommended.

Social implications

The current review addresses common public misconceptions of enhanced cognitive performance among police relative to the average citizen.

Originality/value

The current work draws from scientific knowledge about the pervasive influence of stress physiology on memory to inform existing practices surrounding post-incident evidence gathering among police.

Details

Policing: An International Journal, vol. 44 no. 1
Type: Research Article
ISSN: 1363-951X

Keywords

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