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The purpose of this paper is to critically examine the “knowledge city” spatial socio-economic imaginary used in the post-earthquake city of L’Aquila, Italy, to promote its socio-economic redevelopment.

The paper counters primary and secondary data with the expected qualities of a knowledge city. The analysis is supported by the literature review on knowledge-cities and post-disaster redevelopment, local and national documentation review, on-site observations and an inquiry of the case of the Gran Sasso Science Institute, the leading project towards the implementation of the knowledge-city agenda through interviews with key actors and a survey among its researchers.

Post-disaster realities and path-dependency leave little room for a positive path-shaping redevelopment trajectory related to a knowledge-city urban archetype. This vision promotes materialism and intellectualism from local, national and international stakeholders; however, the city lacks specific urban qualities to attract and maintain highly skilled labour and investments, while negative socio-economic trends still continue a decade after the earthquake.

The city’s post-disaster recovery and redevelopment contain certain degrees of inertia. The early stage of it, the lack of certain secondary data, and the focus of the paper on specific indicators limit the opportunity for stronger reasoning.

The analysis reveals that the redevelopment vision of the knowledge city was hastily adopted. The mismatch between reality and expectations highlights the need for post-disaster territories to avoid overestimation of their capabilities and adjusts their redevelopment strategies to local characteristics adopting modest future projections.

The SMILE study (social media as informal support for people with mental illness: an exploratory study) aimed to explore how people with mental health issues use and value social media as a support mechanism.

A systematic search of Facebook and Twitter identified groups and pages relating to mental health issues. In total, 203 users over the age of 18 were recruited via Facebook and Twitter. Any user who considered themselves to experience mental health problems could opt to participate and no exclusion criteria were applied. A mixed-methods online survey retrieved demographic and qualitative data by asking users to describe their personal experiences when using social media for mental health support.

Users perceive Facebook and Twitter as useful online resources to gain informational and emotional support and to share experiences. The benefits were; ease of access, anonymity and personal control over engagement levels. Users had subjective experiences of engagement, however, overall these were deemed positive. Using Facebook and Twitter for mental health provided users with a sense of connectedness and reduced feelings of isolation.

The qualitative methodology allowed participants to share their experiences and views, with positive implications for services. Social media was discussed as a prospective tool for raising awareness and reducing stigma. The study highlights the scope for mental health service providers to tap into the social media consumer market and provide quality online support provision.

Despite the growing scholarly interest in service innovation and its associated benefits for organizations, research into the barriers to developing new services remains scant. In addition, most of these studies have been mainly conducted at the firm level, failing to incorporate macro forces in the industry. To fill this gap, this study aims to investigate major industry trends as well as organizational attributes that affect organizations’ capability in designing innovative services.

A qualitative approach was used. In all, 21 semi-structured interviews with senior executives in different banks were conducted to collect data. Data were analyzed through thematic analysis.

The results of this study suggest that privatization, technological shortcomings, legislative inefficiencies and deposit orientation instead of market orientation were major industry trends that affect service innovation. Furthermore, ambiguity in knowledge management regimes, silo mentality and the absence of a collaborative organizational culture, growing need to focus on human capital and risk aversion were the main organizational attributes that should be addressed for effective service innovation.

Service innovation is a strategic asset for organizations. To effectively leverage the benefits, managers should have an end-to-end approach toward the subject. The findings of this study would inform managers of different obstacles in the development of new services from an organizational and industry-wide perspective. Based on the outputs of the interviews and a thorough review of the literature, managerial implications are presented.

This study is one of the few studies that explores service innovation challenges at both macro and micro levels of analysis, providing a more holistic view of the phenomenon in the context of service organizations.