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The authors extensive field experience and analysis suggests that the traditional strategy approach is increasingly ill equipped for a business environment that is being radically changed by new digital technology.

They explore some of the ways in which strategy development approaches need to be revised to remain relevant in the world of artificial intelligence, digital reengineering and cognitive computing.

Digital technology is both a means to tactical advantage and the key to transformational strategic opportunities.

Today’s strategies need to allow companies to proactively discover what is going to drive customer value, and also spontaneously react to changing market conditions.

Re-conceptualizing the future with advanced digital technologies -- “Digital Reinvention” -- starts with working with customers to anticipate and characterize what, how, when and where they wish to engage in the future.

We all like to believe that our library catalogues are an authoritative record of our library stocks. But how confident are we that this is the case? Losses, in particular, are liable to mean that the catalogue could reflect our actual stock rather poorly. Unless action is taken, this discrepancy will become increasingly acute and will reduce readers' and staff members' confidence in the catalogue as a location tool.

Purpose. Ten libraries across the UK are participating in the first phase of an initiative to assess the impact of higher education libraries on learning, teaching, and research. The initiative is being undertaken under the auspices of the Library and Information Research Group and the Society of College, National, and University Libraries. This interim report provides an overview of the initiative and describes participation by two of the libraries: Glasgow Caledonian University and University College Chester. Design/methodology/approach. Each of the libraries has chosen an area of their activity where they wish to assess their impact. The ten participating institutions have then followed a common approach to assessing impact which involves specifying objectives for what the library is trying to achieve, determining success criteria, establishing impact measures, identifying what evidence is needed, and choosing methods for gathering evidence. Findings. Assessing a library's impact is not easy but the potential benefits can be considerable. Issues identified in the first phase include the time/resources needed, the importance of having good research skills, the difficulties of getting the evidence, and separating out the library's contribution. Benefits illustrated in the case studies include demonstrating that the library is supporting university strategy, building closer links with academics, and enabling staff to gain a better understanding of academic processes. Originality/value. The paper will interest library managers and staff who are concerned about the impact of their services and are seeking ways to demonstrate the difference that they make to their host organisations.

The purpose of this article is to demonstrate the importance of impact/outcome research in libraries.

The paper gives an overview of purposes and methods used in impact research and illustrates this through project experiences.

Various projects worldwide are trying to prove that use of library services can positively influence skills and competences, attitudes and behaviour of users. The benefits that users experience by using library services can be assessed in terms of knowledge gained, higher information literacy, higher academic or professional success, social inclusion, and increase in individual well‐being.

The main problem of impact research is, that influences on an individual are manifold and that therefore it is difficult to trace changes and improvements back to the library. The paper shows methods that are tested and used at the present. More investigation is needed to identify methods that could be used to show a library's overall impact or to develop measures that would permit benchmarking between institutions.

The paper shows practical examples of impact assessment, covering “soft” methods like surveys, interviews, focus groups, observation and quantitative methods like tests, analysis of publications, or usage data.

The paper acquaints libraries with a topic that is not yet well known and, by showing practical examples, demonstrates how libraries can attempt to assess their impact.

Although there is growing enthusiasm for supply chain management and integrated logistics, much prescriptive writing rests on a flimsy empirical base. Explores the methodological dilemmas which arise in research in logistics practice. Presents three contrasting models of research frameworks. Outlines the experiences of a novel investigation into supply chain integration in the UK carried out in the first half of 1994. Makes recommendations about the use of secondary data, and strategies for future research.

An agreement has been announced between UMI and Dow Interactive Publishing by which UMI gains exclusive world‐wide rights to distribute Dow Jones publications online to academic, public and school library markets, and Dow Jones gains access to text and images from thousands of UMI publications.

The purpose of this paper is to indicate the place of assessment of the impact of libraries in the overall quality evaluation of these institutions. In the paper, an attempt has been made to separate the concepts of the impact and values of library services and, according to the designated scope, the most important areas of research, methods and indicators for the assessment of the impact of academic libraries were characterized. The focus was on the most important areas, i.e. on the impact of libraries on didactics and academic research, information literacy and on its assessment in the cultural and environmental aspect.

A literature-based overview of actual insights on tasks and areas, methods, indicators research on the impact of academic is provided.

The author has determined that the analysis of the impact of academic libraries can mainly concern the following areas: information (influence on didactics, research and information competence of users), cultural and environmental. That is why it is worth analyzing the most important methods and indicators of research on the impact of academic libraries in these areas. The best way to research the quality of libraries, and especially to determine its impact on users and the environment, is to use a mixed methodology – a whole set of quantitative and qualitative methods and techniques. Triangulation can involve the use of both qualitative and quantitative data or the use of multiple methods to develop one type of data.

However, these methods were used to study the impact of academic libraries, whose results do not determine the financial value.

The paper shows the methods of research on the quality of the functioning of academic libraries with a special emphasis on the study of their impact on users and the social environment.

The paper shows the methodology of determining the social role of academic libraries.

The paper intends to add to the body of knowledge about the research methodology for the impact of academic libraries.

Resources are provided for teachers in various ways and forms, from funding and support resulting from national and regional policy to specific components in an educational system like books and microcomputers. Underlying such a transactional process are models of communication and assumptions about communication. Among these assumptions lie that of assuring that teachers need to know in order to teach effectively, that the provision of structures to inform teachers is a desirable feature of an effective educational system, that the choice of communication media is affected by cost factors which constrain free curricular choice, and that each of the broadcasting media used to enrich the process of teaching has attractive and frustrating features. In using systems like educational broadcasting, interactive video, cable and satellite TV, and videotext, teachers and educationalists can readily see the potential benefits and challenges of each medium, both in terms of their use in teaching and in terms of how and what they tell teachers about availability and cost and appropriateness to particular tasks. In looking at these issues, it is argued that there are many opportunities for enriching teaching but that at the same time there is a risk of abuse (e.g. education as entertainment, ideological manipulation, skills‐based learning instead of conceptual learning, lack of integrated media planning).