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Article
Publication date: 1 September 1999

A.A. Alemna

This paper provides a review of various types and levels of library evaluation. It attempts to stimulate a debate on the pros and cons of these methods of evaluation in…

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2838

Abstract

This paper provides a review of various types and levels of library evaluation. It attempts to stimulate a debate on the pros and cons of these methods of evaluation in order to provide options for academic libraries, especially those in Ghana. Other issues discussed in the paper include concepts in library evaluation, criteria for evaluation, and problems in evaluation. The writer concludes that despite the acknowledged importance of evaluation, accounts of actual library evaluations are few.

Details

Aslib Proceedings, vol. 51 no. 7
Type: Research Article
ISSN: 0001-253X

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Article
Publication date: 1 December 2005

Conghui Fang

To describe the current status and expound the problems of the statistical and evaluation work on China's university libraries, and introduce the possible solutions and

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1155

Abstract

Purpose

To describe the current status and expound the problems of the statistical and evaluation work on China's university libraries, and introduce the possible solutions and enforcement.

Design/methodology/approach

Alternative approaches for the statistical and evaluation work at China's college and university libraries, which are carried out at different levels, are introduced and analyzed to help the librarians for their library development.

Findings

Identifies the limitations and problems in current statistic and evaluation systems at China's college and university libraries and offers some suggestions how each aspect can improve.

Research limitations/implications

Data are difficult to obtain and upgrade. Lack of exhaustive data makes the conclusion unilateral sometimes.

Practical implications

Comprehensive introduction of the status quo of the statistical and evaluation work on China's college and university libraries is useful to those who want to know the situation in China. Constructive suggestions are useful to Chinese administration and librarians.

Originality/value

This paper introduces statistical and evaluation work on China's college and university libraries in the round, and gives some feasible suggestions.

Details

VINE, vol. 35 no. 4
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 1 March 2006

Ling‐Feng Hsieh, Jiung‐Bin Chin and Mu‐Chen Wu

This article aims to construct a performance evaluation system for the e‐library in universities in Taiwan. The paper uses actual university cases as the target for…

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2139

Abstract

Purpose

This article aims to construct a performance evaluation system for the e‐library in universities in Taiwan. The paper uses actual university cases as the target for analysis for in‐depth research so as to provide an evaluation reference.

Design/methodology/approach

This article reviewed the library performance evaluations found in the literature of the UK, Germany, USA and Taiwan and constructed primary performance evaluation indicators. The Delphi Method was then used to summarize the opinions of experts in completing the construction of a performance evaluation model for e‐library. With all the factors of e‐library, user satisfaction and input of libraries as the basis, Analytic Hierarchy Process is used to illustrate the problems and combine the two to establish the hierarchy structure for the performance evaluation of this research. The weights of all indicators within hierarchies are calculated and then the weight of the overall hierarchies are worked out.

Findings

The e‐library plays two important roles: data searching and academic study.

Originality/value

Using relevant e‐business data collected from libraries in six universities, combining indicator weight and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), this paper considers the distance of the universities from positive and negative Ideal Solutions as the evidence for ranking and demonstrate the overall performance of e‐libraries in all universities – providing future improvement directions for university libraries. The research can also provide important future decision‐making references for libraries and universities to enable better performances.

Details

The Electronic Library, vol. 24 no. 2
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 4 November 2014

Leonor Gaspar Pinto

The purpose of this paper is to characterize performance evaluation dynamics developed in Lisbon Municipal Libraries Network (LMLN) over a two-decade period (1989-2009)…

Abstract

Purpose

The purpose of this paper is to characterize performance evaluation dynamics developed in Lisbon Municipal Libraries Network (LMLN) over a two-decade period (1989-2009), using a specific model and tools of (meta-)analysis.

Design/methodology/approach

Based on a methodology eminently qualitative supported by a combination of research methods (literature review, construction and application of conceptual models for analysis and case study), the author examined LMLN's performance evaluation progress, focusing on the diachronic study of evaluative processes – the performance evaluation dynamics.

Findings

Between 1989 and 2009, LMLN developed four main performance evaluation dynamics. The most significant results that emerged from the examination of these dynamics relate to the following elements of the model of analysis Dynamics and Impacts of Library Performance Evaluation (DILPE): evaluation objects and methods; organization; and dissemination of results. The study also emphasized the importance of some factors to dynamics sustainability: the presence of a permanent coordination team, in the direct dependency of the head of library services, with the right competences; the existence of a culture of assessment; and the commitment of leadership with performance evaluation.

Originality/value

The meta-evaluative approach and particularly the focus on the long-term development of evaluative theories and practices, contributes to the enlargement of the international corpus on library performance evaluation. On the other hand, the analytical model and conceptual tools created might be useful to other researchers/practitioners willing to meta-evaluate library performance evaluation dynamics.

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Article
Publication date: 11 January 2008

Marjo‐Riitta Aitta, Saana Kaleva and Terttu Kortelainen

The purpose of the paper is to present usability heuristics for the evaluation of public library web services.

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5326

Abstract

Purpose

The purpose of the paper is to present usability heuristics for the evaluation of public library web services.

Design/methodology/approach

Heuristics for library services are based on Nielsen's classical list of heuristics and results of previous usability research of library web services. A total of 15 public library web sites were evaluated on the basis of these applied heuristics. One part of the study was supported through usability tests. The results of these studies were utilized to evaluate the applied heuristics.

Findings

The applied heuristics are divided into three categories: heuristics critical from the usability viewpoint; heuristics concerning major problems; and heuristics connected to minor usability problems but still important and concerning conventions of web design. The use of the heuristics and the results they give are evaluated to provide a basis for their use in future.

Research limitations/implications

The applied heuristics lists have been tested in two different studies, and the combined list based on them has so far been utilized in practical evaluation, but has not been formally tested.

Practical implications

The heuristics for library web services presented in this paper can be applied to usability evaluation of public library web services.

Originality/value

Library web sites should be user friendly, because the services are meant for all citizens. The applied heuristics for public library web services provide a starting point for usability evaluation that can be continued with other methods.

Details

New Library World, vol. 109 no. 1/2
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 5 August 2014

Jurgita Rudžionienė and Jaroslav Dvorak

The purpose of this paper is to define the problem and to initiate discussion on library evaluation as significant part of institutional evidence-based management from…

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3674

Abstract

Purpose

The purpose of this paper is to define the problem and to initiate discussion on library evaluation as significant part of institutional evidence-based management from public administration approach.

Design/methodology/approach

In order to fulfilling the purpose, special attention to present the concepts of valuing information, library performance evaluation, measurement, etc. is drawn, main evaluation functions are analysed. Economic aspects of information services vs intellectual ones are discussed. Consistent patterns and principles of public administration as well as possibilities of public administration influence in creation of systematic base of library performance evaluation as well as of information services impact to the user are analysed.

Findings

The paper provides insights about different aspects of information services evaluation. Results of analysis of economic aspects of information services vs intellectual ones are presented, consistent patterns and principles of public administration, possibilities of public administration influence in creation of systematic base of library performance evaluation as well as of information services impact to the user possibilities are presented.

Originality/value

The paper fulfills need to study how public administration could involve library evaluation as tool for evidence-based decision making.

Details

Library Management, vol. 35 no. 6/7
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 1 April 2004

Scott Nicholson

This conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of…

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3144

Abstract

This conceptual piece presents a framework to aid libraries in gaining a more thorough and holistic understanding of their users and services. Through a presentation of the history of library evaluation, a multidimensional matrix of measures is developed that demonstrates the relationship between the topics and perspectives of measurement. These measurements are then combined through evaluation criteria, and then different participants in the library system view those criteria for decision making. By implementing this framework for holistic measurement and cumulative evaluation, library evaluators can gain a more holistic knowledge of the library system and library administrators can be better informed for their decision‐making processes.

Details

Journal of Documentation, vol. 60 no. 2
Type: Research Article
ISSN: 0022-0418

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Book part
Publication date: 30 October 2009

Barbara J. Stites

Changes in the format of library materials, increased amounts of information, and the speed at which information is being produced have created an unrelenting need for…

Abstract

Changes in the format of library materials, increased amounts of information, and the speed at which information is being produced have created an unrelenting need for training for library staff members. Additionally, library employees are retiring in greater numbers and their accompanying expertise is being lost. The purpose of this study was to document evaluation practices currently used in library training and continuing education programs for library employees, including metrics used in calculating return-on-investment (ROI). This research project asked 272 library training professionals to identify how they evaluate training, what kind of training evaluation practices are in place, how they select programs to evaluate for ROI, and what criteria are important in determining an effective method for calculating ROI.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-1-84950-580-2

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Article
Publication date: 12 June 2007

Wende Zhang

The paper aims to focus on the needs of the digital library.

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3259

Abstract

Purpose

The paper aims to focus on the needs of the digital library.

Design/methodology/approach

Digital library intellectual property right evaluation and method, application scope of commonly used methods, and digital library copyright evaluation and method are analyzed and discussed in the paper.

Findings

The paper finds that, for the electronic resources, the number of copiers, the term of usage, quantity of information, copyright, and the contract with authors should be considered; for technologies used in the digital library, the evaluation should cover the novelty, inventiveness, usefulness, and the access mode. In addition, the quantitative and qualitative should be combined with experience to evaluate virtual library resources and actual resources with stable right of use.

Originality/value

The paper provides recommendations on digital library intellectual property rights evaluation and methods.

Details

The Electronic Library, vol. 25 no. 3
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 20 October 2020

Younghee Noh and Sang-Yup Lee

The purpose of this study is to develop an evaluation index. For this, questionnaire survey was conducted to assess the educational value of the library. This study…

Abstract

Purpose

The purpose of this study is to develop an evaluation index. For this, questionnaire survey was conducted to assess the educational value of the library. This study encourages librarians and users to gain confidence in the educational benefits of the library and enables the students and general users to capture and appreciate the educational presence of the library, thereby contributing to the increase of activity in libraries.

Design/methodology/approach

To develop an evaluation index for assessing the educational value of the library, domestic and foreign papers were collectively gathered and analyzed to develop a preliminary evaluation index. Next, ten experts were selected and the three-step Delphi method was used to develop a final evaluation index. Questionnaires were developed based on the final evaluation index, and librarians and users of 100 public libraries were asked to assess educational values of their respective libraries. In Korea, there are 978 public libraries (as of 2015), and in this study, 10% of the public libraries were selected. To select the libraries, every tenth library was chosen from the data of the national library statistics system.

Findings

By presenting the educational value of the library, this study encourages libraries to improve their services and increases library usage. The educational value has been divided into five evaluation areas of literacy improvement; learning and educational support; research support and information resources provision; improvement of the quality of educational environment and education; and strengthening of competency. The strengthening of competency evaluation areas were the highest at 3.87, and those of research support and the information resources provision were the lowest at 3.63. Statistical analysis comparing responses by social status, gender, age and number of visits revealed that the majority (23 of 39) of significant differences found occurred between librarians and users.

Practical implications

The evaluation indicator developed in this research is expected to be a basic tool that can be applied to public libraries as well as other types of libraries. In addition, the evaluation indicator developed in this research can be applied to nonprofit organizations and this research is expected to have an educational impact as a study that evaluates and presents the educational values of libraries. In addition, because the research was conducted in a personal context, the questionnaire survey was administered in 100 libraries with limitations among the public libraries nationwide. Therefore, it is necessary to evaluate the educational value of libraries of other kinds such as university libraries, school libraries and specialized libraries, using the indicator developed in this research.

Social implications

The biggest feat the present study achieved is the development of the evaluating indicator of the educational value of libraries. As examined in previous researches, the studies on the value of libraries are partly being executed but such studies tend to be mostly ones about such an institute’s economic merits. However, a library is not evaluated only by its financial significance but by its cultural, social and educational prominence. The present research can be extremely meaningful in that within it, the authors endeavor to estimate a library’s educational value, considering the countless papers mentioning the value of similar establishments within and outside Korea, and based on such data produce an indicator to evaluate the educational value of such institutes. Also, in the present research, it is noteworthy that the developed indicator is verified while at the same time the authors apply it in real life to estimate the educational value of such a hub for books. For such an application, the authors conducted a survey on 100 Korean public libraries, amounting to 10% of all the libraries in Korea, and the research is meaningful in that it even compared and analyzed the common notions of the librarians and users. Finally, the educational value of libraries is proven through such a process. It can be seen that the users evaluate that a library contributes to the improvement of literacy on the part of the user, and by supporting studies, education, research and academic activities adds to the user’s reading ability, character and creativity. To recount the specifics, it can be seen that they think that such an establishment heightens reading ability and results, contributes to continuing education and improves emotional stability. Such a research result is seen to be of particular use for the executive team of a library while they secure the budget or plan services to better user satisfaction with the value judgment of libraries at its basis.

Originality/value

There is very little research conducted on the educational influence or value of the library, although they are referred to in part when overall value of the library is discussed. Therefore, research that focuses on the educational value of the library is needed. In this respect, this research is meaningful; the evaluation index developed in this research is a basic tool that can be applied to all public libraries as well as other types of libraries. Furthermore, the evaluation index developed in this study may also be applied to nonprofit organizations, such as libraries, and will likely have a social impact as research that evaluates and presents the educational value of the library.

Details

The Electronic Library , vol. 38 no. 4
Type: Research Article
ISSN: 0264-0473

Keywords

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