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In this article we report findings from a small scale user‐controlled study which explores involvement and engagement in terms of the legacy of the National Service Framework for Older People (NSFOP) and the new opportunities that are opening up around community well‐being and active citizenship. A key finding of the study is that, when participating in implementation of a major policy initiative, older people's reference groups and forums require good support: practical help with administrative tasks and more professionalised support to help develop members' skills as activists and campaigners. We distill what this means for practice in a commissioning framework which can be used to specify support services that may be provided to older people's groups by external organisations such as the voluntary and community sector. Here, involvement and engagement are understood as a dynamic relationship between three stakeholder groups (older people, the statutory sector, and the voluntary and community sector). We pinpoint likely tensions in these relationships and how they might be addressed.

Assistive technology can make a significant difference to the lives of service users and carers, especially when dovetailed with health, housing and social care. In support of this aim, the UK Government recently announced £80 million funding for a Preventive Technologies Grant over two years from April 2006, to extend the benefits of new technology ‘community alarms’ with the aim of reducing the number of avoidable admissions to residential care and to hospital. Once the preserve of the allied health professions, multi‐disciplinary teams of professionals are increasingly expected to take on responsibility for assistive technology and the equipment that accompanies it. This article explores the use of assistive technology from the perspective of practitioners working in multi‐disciplinary hospice homecare. It draws on the findings of a small evaluative study of 25 hospice homecare schemes which participated in a project centred on rapid access to community alarm technology. It considers obstacles to implementation and workforce development issues arising out of an increased focus on assistive technology as a means of better managing the support of terminally ill people at home.

This chapter explores the theoretical foundations of Hazeen, a Muslim blackened death metal band formed in 2015 by the authors - Safdar Ahmed on guitar and vocals, and Can Yalcinkaya on the drums and darbuka. It provides insights into the musical and performative practices of our band that are informed by traditions of black and death metal, but which also re-interpret them through an engagement with anti-fascist, anti-Islamophobic politics as well as Sufi/batini elements. Hazeen responds to a rising tide of Islamophobia in Australia, using our lyrics and performances to attack racist stereotyping and the dehumanisation of Muslims. In our performances, we dress in black, Islamic attire and apply ‘corpse paint’ to become the much feared ‘other’ of the post-9/11 world - the monstrous, rabid, zombie-like Muslim that has haunted the right wing/conservative imagination in the West. Our lyrics address such issues as the inhumane treatment of refugees and asylum seekers in Australia, halal food conspiracies, orientalism and the so-called ‘clash of civilisations’. This chapter presents a critical exegesis of Hazeen’s output in the form of live gigs, art performances and studio recordings. It seeks to identify Hazeen’s place within the broader Australian metal scene, posing questions of authenticity and how metal enables us to question hegemonic notions of identity. Hazeen’s use of art spaces as venues of performance and involvement in the indie/zine community highlights an unconventional position within the local metal scene.

This paper discusses the ways that software programs can support qualitative market research practitioners in data analysis and interpretation. First it looks at what these programs entail and shows how certain misconceptions have arisen around their use. Then it describes how one particular program, NUD*IST, can be used in the analysis and interpretation process and relates this to its use by market research practitioners.

The purpose of this paper is to point out paradigm shifts in recordkeeping responsibilities from records and information management professionals (RIM professionals) to knowledge workers, caused by advancements in information and communication technologies and by user and organizational expectations. The impact of these changes on the implementation of professional records management (RM) principles and guidelines particularly in ISO 15489 is discussed.

The paper looks at the issues from an academic viewpoint by reviewing ISO 15489's RM principles presented in Part 1 and guidelines in Part 2 of the standard. The currency of the standard in capturing the changing practices that are flowing into RM approaches are then evaluated against four of the principles. These four principles are reviewed against three key paradigm shifts.

The authors present evidence of significant paradigm shifts relating to changing technology, work practices, devolution of recordkeeping responsibilities to users, their growing expectations, and increasing organizational concerns for RM accountability. These are generating pressure on RM systems to change and become more responsive. This review highlights the critical need to better appreciate the changing RM context and its implications for broader policy and professional practice.

The key practical implication identified in the paper relates to reconceptualisation of the roles of RIM professionals, knowledge workers and senior management for recordkeeping.

The changing nature of RM in organizations will necessitate stronger engagement of knowledge workers and senior management with their RM services.

This paper focuses on the user responsibilities for RM versus traditional RIM professionals having this role. The paper offers an innovative view of professional RM practice and suggests some new directions for RIM professionals to better accommodate user needs and expectations.

This research illustrates a methodology to segment industrial markets on the basis of corporate culture. The consumer marketing segmentation technique based on psychological profiles is adapted and applied to the corporate purchase of a financial service. The methodology provides industrial marketers with a new way to view major corporate purchases and to segment the entrenched marketplace for increased penetration.

Development activities at work require the use of abilities that include a range of methodological knowledge. This research seeks to develop and promote these abilities into the curriculum.

The paper analyses information from a variety of subject areas about the teaching and learning of practitioner‐led research and development projects. An action research approach was used in which staff across one university were asked to draw on best practice and expertise.

Differing approaches to practitioner‐led research were identified. A web‐based resource to facilitate the understanding of methodology in the practitioner‐led projects of students on work‐based and work‐related university programmes was developed.

It is difficult to learn how to become a successful practitioner researcher outside of the “real‐time” contexts of the work environment.

To manage successful developments at work, students need to become “practitioner‐researchers”. The web‐based resource provides searchable examples of projects undertaken at work in placements and by part time students in their full time work. Practice‐based project information on a generic template cuts across the disciplines and uses a range of different methodologies. The practitioner‐led projects result in change or recommendations for change in professional practice.

This paper focuses especially on the methodological approaches used by undergraduate students. This kind of understanding is normally expected in the postgraduate curriculum where students are more likely to have work‐based experience. Data represented various and differing standpoints regarding research paradigms, different disciplinary practices and different practices between the Professions.

There is something appealing about the idea of mentoring as a form of management development. In the fiercely competitive business world, the notion that a “wise or trusted advisor or guide” (to use the Collins English Dictionary definition) will be assigned to help young people who are breaking their free enterprise teeth, is attractive. Mentoring has become established, of course, for the highly pragmatic reason that organizations will gain some benefit from lessons learned by their emerging talents.