Search results
1 – 2 of 2Jonathan Lazar and Irene Briggs
The chapter provides instruction on how public libraries can improve the services that they provide to community members with print-related disabilities.
Abstract
Purpose
The chapter provides instruction on how public libraries can improve the services that they provide to community members with print-related disabilities.
Methodology/approach
A combination of methods was used (interview, survey, document analysis, usability testing, and expert inspection), to investigate the current level of service provided to community members who are blind or low vision by the Baltimore County Public Library, in five areas:
1. Web Accessibility and Maintenance
2. Staff Awareness and Training
3. Physical Environment of the Library
4. Library offerings, including databases, materials, and equipment: what we have now and what we should have
5. Marketing materials: what, how, and where to be more visible
Findings
In all five areas, there were important findings about current barriers to accessibility, and suggestions for improvement in the future were made in the chapter.
Practical implications
The chapter details the steps taken by a large public library system, in a challenging budget environment, with changing leadership, to make improvements in the quality of service provided to people who are blind or low vision.
Originality/value
In the past, people with print-related disabilities were often referred to the Maryland State Library for the Blind and Physically Handicapped. However, over time, the nature of materials acquisitions at public libraries has changed. A large percentage of materials acquired by public libraries is now in digital format, which provides an opportunity for public libraries to start providing services to people with print disabilities.
Details