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The great success of unmanned aerial vehicles (UAVs) in performing near-real time tactical, reconnaissance, intelligence, surveillance and other various missions has attracted broad attention from military and civilian communities. A critical contribution to the increase and extension of UAV applications, resides in the separation of pilot and vehicle allowing the operator to avoid dangerous and harmful situations. However, this apparent benefit has the potential to lead to problems when the role of humans in remotely operating “unmanned” vehicles is not considered. Although, UAVs do not carry humans onboard, they do require human control and maintenance. To control UAVs, skilled and coordinated work of operators on the ground is required.

The heart of the CERTT Laboratory, shown in Fig. 1, is a flexible Synthetic Task Environment (STE) that is designed to study many different synthetic tasks for teams working in complex environments. STEs provide an ideal environment for the study of team cognition in complex settings by providing a middle-ground between the highly artificial tasks commonly found in laboratories and the often uncontrollable conditions found in the field or high fidelity simulations.

Today's battlespace is a very complex system of humans and technology. It could be thought of as a system of layers – where there might be a layer of ground operations and a layer of air operations. Within the air operations layer exists two additional layers of manned air operations and unmanned air operations. If you peel back all layers of today's battlespace and just view the “unmanned air operations” layer, you will find another complex system of humans and technology working as just one element of the overall system. This system of uninhabited air operations might consist of different types of uninhabited air vehicles (e.g., Predator, Hunter, etc.) performing different types of missions (e.g., Intelligence, Reconnaissance, Surveillance-IRS; IRS-strike; search and rescue, etc.).

UAVs or unmanned (or the more politically correct, “unpiloted” or “uninhabited”) Aerial Vehicles and the broader class of remotely operated vehicles (ROVs) have attracted much attention lately from the military, as well as the general public. Generally, ROVs are vehicles that do not carry human pilots or operators, but instead are controlled remotely with different degrees of autonomy on the part of the vehicle. The role of UAVs in the military has rapidly expanded over the years such that every branch of the U.S. military deploys some form of UAV in their intelligence, surveillance, and reconnaissance operations. Recent U.S. military successes include a USAF Predator UAV operating in Iraq, but piloted by a team at Nellis AFB (now Creech AFB) in Las Vegas, Nevada, which successfully aided in finding Saddam Hussein (Rogers, 2004). Another more recent example took place in August 2004 when a Predator UAV armed with Hellfire missiles, also controlled from Nellis AFB, rescued a group of U.S. Marines pinned down by sniper fire in Najaf, Iraq (CNN, 2005). The value of UAVs is recognized by other nations as well who have active UAV programs including, but not limited to, Germany, England, China, France, Canada, South Africa, and Israel.

The Cognitive Engineering Research Institute's First Annual Human Factors of unmanned aerial vehicles (UAVs) Workshop, held on May 24–25, 2004 in Chandler Arizona, and Second Annual Human Factors of UAVs Workshop, held on May 25–26, 2005 in Mesa Arizona, brought to light many human factors issues regarding the technology and operation of UAVs. An integral part of the event was the involvement of military UAV operators from the U.S. Air Force (USAF), U.S. Navy, and U.S. Army. The involvement of UAV operators in the workshops was valuable in linking developers and human factors researchers in the improvement of UAV systems and operations – a practice that is too often implemented only after a system is deployed and the problems are found. The experience of operators serves as a “user's account” of the issues and problems concerning the operation of UAVs. The fact that operators have had first hand experience in operating UAVs provides a unique perspective to the problem of identifying the most pressing human factors issues. The purpose of this chapter is to highlight the perspectives of two UAV operators that helped to set the tone for the entire First Annual Human Factors of UAVs Workshop.

To understand the importance of coordination and collaboration for ROV teams, let us examine some of the typical tasks that ROV operators might be required to perform (Cooke & Shope, 2004; Gugerty, DeBoom, Walker, & Burns, 1999). To do so, we will use the members of a U.S. Air Force Predator crew as an example. The team consists of three members: an Air Vehicle Operator (AVO) who pilots the aircraft, a Payload Operator (PLO) who operates the surveillance equipment, and a Data Exploitation, Mission Planning, and Communications Operator (DEMPC) who is responsible for mission planning. In the course of a mission, the AVO is responsible for the take off and landing of the aircraft. Because they fly the aircraft from a remote location, AVOs are generally required to use visual input from a camera mounted on the nose of the aircraft to guide their flight. Once in the air, the PLO can operate cameras and sensors mounted on the belly of the plane to gather information. The DEMPC, who is in contact with the upper echelons of the organization, provides the AVO with the desired heading and the PLO with target coordinates.