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The purpose of this paper is to adopt the Multi-Theme Decision-Making Trial and Evaluation Laboratory to explore the push and pull factors for the usage of E-learning.

The framework was developed from a review and synthesis of the literature. More specifically, gaps in the literature were identified and a push/pull factor for E-learning in hotel industry was investigated.

This paper clarify the pull or push factors with the help of research conclusions and have a more direct and effective influence on the usage of E-learning for the employees of the hotel industry.

This study can serve as a foundation for future research in E-learning for the employees of the hotel industry. More specifically, expects to distinguish whether or not it is the push factor or the pull factor that has a more direct and effective influence on the utilization, which is an important contribution.

The study evaluate pull or push factors affect learners and what is the degree of mutual influence regarding the interaction between each pull or push factor. Considerations and guidelines for hotel industry to improve E-learning applications are provided.

To clarify the pull or push factors with the help of research conclusions and have a more direct and effective influence on the usage of E-learning for the employees of the hotel industry. Meanwhile, verify the process of E-learning whether or not self-regulated learning (SRL) will affect learners or how SRL affects learners.

The aim of this paper is to propose a novel evaluation framework to explore the “root causes” that hinder the acceptance of using internal cloud services in a university.

The proposed evaluation framework incorporates the duo‐theme DEMATEL (decision making trial and evaluation laboratory) with TAM (technology acceptance model). The operational procedures were proposed and tested on a university during the post‐implementation phase after introducing the internal cloud services.

According to the results, clear understanding and operational ease under the theme perceived ease of use (PEOU) are more imperative; whereas improved usefulness and productivity under the theme perceived usefulness (PU) are more urgent to foster the usage of internal clouds in the case university.

Based on the findings, some intervention activities were suggested to enhance the level of users' acceptance of internal cloud solutions in the case university. However, the results should not be generalized to apply to other educational establishments.

To reduce the resistance from using internal clouds, some necessary intervention activities such as developing attractive training programs, creating interesting workshops, and rewriting user friendly manual or handbook are recommended.

The novel two‐theme DEMATEL has greatly contributed to the conventional one‐theme DEMATEL theory. The proposed two‐theme DEMATEL procedures were the first attempt to evaluate the acceptance of using internal clouds in university. The results have provided manifest root‐causes under two distinct themes, which help derive effectual intervention activities to foster the acceptance of usage of internal clouds in a university.