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The study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM).

This study developed an SEM method based on SERVQUAL, LibQUAL+ and SERVPERF instruments, including 30 items under five service quality dimensions and eight satisfaction items with the 7-point Likert scale to appraise the impact of library service quality dimensions on user satisfaction. For this purpose, a survey was carried out among 437 students, 52 MPhil/PhD researchers and 32 teachers of the nine selected public university libraries of Bangladesh through a structured questionnaire. The SEM approach included path analysis, confirmatory and exploratory factor analysis, as well as construct reliability and validity where user satisfaction was used as the dependent variable, and five service quality dimensions were applied as independent variables.

This model was identified as significant and clarified 58% of the total variation in user satisfaction. The study findings indicated that resources of the libraries, staff competence, demeanor approach and tangible facilities of the public university libraries have a significant impact on user satisfaction.

An initiative has been taken for the first time to ascertain the impact of library service quality on user satisfaction applying the SEM approach in Bangladesh. Moreover, it creates an avenue to prompt future studies on the structural relationship between user satisfaction and service quality dimensions in academic libraries globally.

The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers.

A model was developed, including 28 statements of five dimensions using the SERVQUAL instrument. It incorporated three segments, i.e. minimum service expectation, desired service expectation and actual service performance with a seven-point Likert scale. The minimum service expectation and desired service expectation appear at both ends of the tolerance zone, which represents the range of satisfactory service performance. A performance level upper tolerance zone could delight users, or service performance below the tolerance zone would cause dissatisfaction. A survey was conducted among 552 respondents from ten private university libraries of Bangladesh to validate the model.

Several statistical methods like Cronbach’s alpha (0.986), Bartlett’s test (0.001), rotation sums of squared loadings (74.26) in factor analysis, item loading (0.671‐0.839), commonalities (0.579‐0.859), Kaiser–Meyer–Olkin value (0.971), construct reliability (0.862‐0.910) and AVE value (0.510‐0.660) supported reliability and validity of the model. The actual service performance of all dimensions existed within the tolerance zone of the respective dimensions. Besides, the overall service performance (5.11) resided within the tolerance zone (4.73‐5.84), indicating the users were satisfied with the service provided by their libraries.

The model was developed in the current context of university libraries, which produced appropriate results. It will prompt further research on service quality assessment in academic libraries globally.

The aim of this paper was to identify various institutional repository (IR) initiatives taken by Bangladeshi institutions, including identifying prospects, exploring strategies, and framing guideline for building IRs in Bangladesh.

The paper is a general review and counts the development of IR practices in Bangladesh. Other secondary sources, such as research reports, articles and internet, are used. Discussions were also held with staff members of some other libraries, who intended to establish IR in their respective institutions. Data were collected from different institutions, currently practicing IRs in Bangladesh, through personal visit and website.

The study explored the existing status of practicing IRs in Bangladesh and identified the trends at national and global level of IRs. Results showed that some institutions established their repositories in Bangladesh using DSpace, others used Greenstone and EPrints.

This paper provides basic information for beginners and helps in planning to build IR in their respective organizations in Bangladesh.

This study aims to explore the present status of open-source institutional repository (IR) software’s usage in the university libraries of Islamabad. This study also investigates the views, satisfaction level and challenges of librarians in the adoption and use of IR software.

A survey was conducted to collect data from the Library Information Science (LIS) professionals working in the university libraries of Islamabad. Data were collected from all library professionals of the Islamabad university libraries by using a structured questionnaire. Out of the total 104 LIS professionals, 84 participated in the study with a response ratio of 80.76%.

The findings disclose that out of 23 universities recognized by Higher Education Commission (HEC) in Islamabad, 17 (public and private) have developed IRs. Currently, university libraries that have fully implemented the IRs are less as compared with those universities that have partially implemented IR software. However, a good number of university libraries are in the process to develop IRs. Free and open-source software is being used mostly in libraries as compared with in-house developed, locally developed or commercial software. The opinion of librarians about using IR software expressed a positive attitude of librarians. Some of the major challenges encountered by the librarians in using open-source IR software include selection of suitable software and materials for digitization, lack of cooperation from the parent organization, inadequate training opportunities and lack of skilled staff.

This study is geographically limited to the university libraries in Islamabad.

This study will encourage the Pakistani LIS professionals to use open-source software for the development of IRs in their libraries.

This study concludes that the development of IRs in university libraries is a need of the hour. Although the launching of IRs requires certain skills and competencies, Pakistani librarians can overcome these challenges by mastering the ICT skills.