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Following the significant involvement of Scottish local authorities in the trialling and development of telecare services, there is now considerable activity across the entire country. This is the result of clear policy drivers and the introduction of a capital grant which required individual authorities to develop partnerships with a view to achieving clear outcome benefits involving significant efficiency savings in hospital bed use and admissions to residential care. In the future, an emphasis on improved training and communications may further advance the integration of services.

The purpose of this paper is to examine the perceptions of accused bullies in terms of their experiences of fairness in the manner in which the complaint against them was managed, and examine the subsequent health and career ramifications of being accused of workplace bullying.

This exploratory study was carried out through a mixed methodology: 30 managers who had been accused of workplace bullying completed a survey about their experiences, and 24 of these participants were interviewed. A thematic analysis of the interview data was undertaken.

A number of themes emerged from the analysis including negative psychological health outcomes for accused bullies in terms of depression, anxiety, post traumatic stress, and suicidal ideation. Other dominant themes were the poor perceptions of justice in the way in which the investigations were carried out, negative career consequences, and exit from the organization, whether the accusations of bullying were substantiated or not. Loss of confidence in the participants' managerial abilities and roles also emerged as a significant ramification for a number of the accused bullies.

Despite the methodological limitations of such exploratory research, this study highlights the importance of organizations adhering to the principles of organizational justice when addressing workplace bullying complaints, including recognising the potential health consequences of a bullying investigation for the accused perpetrators as well as for the bullying victims.

This is one of the few studies that examine workplace bullying from the perception of the accused bully and, as such, breaks a long tradition of workplace bullying research being informed only through victims' accounts of workplace bullying,

The study aims to propose a systematic and innovative model of purchase intention development that integrates Theory of Planned Behaviour (TPB) with its main extensions and clarifies the logical status of the variables involved and the structure of the causal path.

The TPB is the most useful predictive model of purchase intentions, which can be viewed as the product of various psychological determinants. Previous works have proposed extensions of the TPB model to selectively include knowledge, trust or social norms, but an integrated proposal has not yet been formulated. Based on a survey in four European countries (Germany, Italy, Poland and the UK; N = 1,035), this study tests the process of organic vegetable purchase intention development using a structural equation model (SEM). This comprises part of the measurement of latent variables and part of the analysis of dependency relationships (MLR estimation method).

The results show that purchase intention for organic vegetables is primarily dependent on positive moral attitude (PoMA) towards such consumption. The inclusion of PoMA reduces the effect of attitude toward buying organic vegetables, but the effects of social norms, past behaviour and perceived behavioural control remain significant.

This study proposes an innovative model to explain purchase intention for organic vegetables that incorporates the key current extensions of the TPB model (knowledge, trust and PoMA) into an integrated causal pathway. Understanding the relationships between the antecedents of purchase intention provides relevant information on “what” needs to be improved and “where” interventions are needed to steer consumers towards organic food.

THE Library Association Record will, no doubt, produce the appropriate account of the initiation of Mr. Charles Nowell, at Manchester, as President of the Library Association. Only a few words are necessary here to assure the new president of our satisfaftion with the recipient of our highest honour and our assurance of our loyalty. He has had the full apprenticeship from his youth up in the ways of public librarianship and the great work he has done since he has been Chief Librarian of Manchester has had the approval both of the citizens there and, we venture to assert, of the nation. It was specially appropriate that the ceremony, as was the case with Mr. Cashmore at Birmingham, should take place in his own city where the citizens, his Lord Mayor—who entertained the guests splendidly—his Committee and fellow City Officers could share in our tribute. It was even more fitting that that city should be the cradle of librarianship, having our pioneer of pioneers, Edward Edwards, as its first Librarian, and having also had a succession of fine library committees served by a series of quite eminent librarians. One word more; the speeches were worthy of the occasion and Mr. Gordon transferred his own powers to Mr. Nowell with the grace and eloquence he has shown consistently. Our readers will have seen the capital portrait—a speaking likeness—of Mr. Nowell in the January Record.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

FIGHTING has indeed ceased in Europe and our gratitude, especially in London and its adjacencies, is profound. It is shared by all, of course. War is by no means over and that and the drearier contentions of politics for a month or two, or it may be for years, are likely to act as a brake on many schemes. It is true a substantial Education Act has been achieved during the war but such peace as we have achieved finds none of the great social schemes, other than this, anywhere but in the realm of talk. Older men may well be cynical and more may be sceptical; so, it becomes those who believe a better world is possible to be aware. Hardly a town or county is without a scheme of development of sorts, ranging from entirely new, and always enlarged, central libraries to extended branch schemes. The cold fact is that only in a few cases, if in any, will any building of libraries be permitted yet. That does not mean that scheming is a vain occupation. Librarians realize as other men do that housing needs will overwhelm building resources for a few years and that schools, which are disastrously inadequate to permit the full implementing of the Act of 1944, and hospitals, will be preferred to us. Librarians, however, must be opportunists, too ; they will lose nothing by readiness to seize chances. Let us take what we can get; if, in the many newly‐planned residential centres, satellite towns, or other communities, no elaborate library accommodation is possible, let us reflect that what really matters are a book service and a centre of information, which do not require elaborate buildings, only good librarianship. Then, when the needs of the area are known, an appropriate building may be provided. And, as Mr. Berwick Sayers has suggested, much more temporary buildings than have been erected in late years should be used ; we have too many “good buildings” which are obsolescent—to say the least. It can be assumed now that readers do not need so much inducement to use public libraries as they did formerly, although some do and it is well to insist that temporary buildings are not necessarily unattractive inside or outside.

THE Programme of the Library Association Conference which reached us on April 22nd is one of much interest. Every year increases the difficulty of providing matter which has such appeal that members can say at the close that the time has been spent profitably. The pre‐print of the papers—a rather incomplete affair—raises the thought that Conference time could be better used than in discussions on such “Research Committee” matters as library vans and temporary buildings, excellent as we admit the enquiries and results of them to be. Yet this reflection is accompanied by the certainty that there have been few conferences which have not contributed something of material use to every participator and we still hold the view that more is learned in “a week at one than in months of hermit‐like seclusion.” That last quotation was written in the first edition of Brown's Manual and is valid to this day. Our representatives will write impressions after the event, not by way of detailed report, but as endeavouring to sum up what, if anything, material has been achieved. The report published by the Association usually gives the papers in extenso, but we wish its issue could be delayed long enough to provide more informative records of the discussions. As the best contributions occasionally come from the floor, the bare‐bones notes of the names of speakers and almost telegram‐like utterances they are supposed to have made, which have been the customary report, could be greatly improved.

The marketing literature uses five different experience terms that are supposed to represent different streams of research. Many papers do not provide a definition, most of the used definitions are unclear, the different experience terms have similar dimensionality and are regularly used interchangeably or have the same meaning. In addition, the existing definitions are not adequately informed from other disciplines that have engaged with experience. This paper aims to build a comprehensive conceptual framework of experience in marketing informed by related disciplines aiming to provide a more holistic definition of the term.

This research follows previously established procedures by conducting a systematic literature review of experience. From the approximately 5,000 sources identified in three disciplines, 267 sources were selected, marketing (148), philosophy (90) and psychology (29). To address definitional issues the analysis focused on enlightening four premises.

This paper posits that the term brand experience can be used in all marketing-related experiences and proposes four premises that may resolve the vagaries associated with the term’s conceptualization. The four premises address the what, who, how and when of brand experience and aim to rectify conceptual issues. Brand experience is introduced as a multi-level phenomenon.

The suggested singular term, brand experience, captures all experiences in marketing. The identified additional elements of brand experience, such as the levels of experience and the revision of emotions within brand experience as a continuum, tempered by repetition, should be considered in future research.

The multi-level conceptualization may provide a greater scope for dynamic approaches to brand experience design thus providing greater opportunities for managers to create sustainable competitive advantages and differentiation from competitors.

This paper completes a systematic literature review of brand experience across marketing, philosophy and psychology which delineates and enlightens the conceptualization of brand experience and presents brand experience in a multi-level conceptualization, opening the possibility for further theoretical, methodological and interdisciplinary promise.

This paper aims to engage with the social issues emerging from the increasing reliance upon app-driven services, as they pertain to precarious labor and ethical standpoints in a digital era. Popular ride services such as Uber have been lauded for bringing much needed transportation services that are superior to expensive taxis or unpleasant or inaccessible public transit.

As a result of over three years of ongoing research and analysis, this paper is a comprehensive assessment of a number of social issues facing the integration of practices both signified and enacted in an economy driven by apps such as Uber. While these companies are indeed profitable, questions remain as to just how much of a panacea these practices actually herald.

Findings indicate that privatization and a lack of labor regulation may present a significant savings to the user, but full cost economics suggest that the social and environmental costs require consideration.

The recommendations here refer to the ethical considerations forwarded in this paper and serve to open up dialog to further discuss the persistent issues facing a precarious future.

In terms of practical implications, there is a point of tension between governmental/regulatory bodies, disruptive innovators and users.

Stakeholders of all stripes are scrambling to keep up with the pace and problematics of digital innovations and an inclusive critical dialog on app-driven services has yet to become a priority.

The original value of this analytical framework from a social justice perspective stands to catalyze action on a number of pervasive social issues surrounding digital ethics and policy.