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Publication date: 2 June 2015

Michael P. Leiter, Emily Peck and Stephanie Gumuchian

Workplace incivility has been identified as a specific form of social mistreatment causing distress despite its low intensity. Research on workplace incivility has touched on a…

Abstract

Workplace incivility has been identified as a specific form of social mistreatment causing distress despite its low intensity. Research on workplace incivility has touched on a variety of personal and contextual factors associated with incivility’s prevalence including research on both antecedents and outcomes. The research has been especially concerned with identifying a wide range of negative consequences of incivility, including various occupational, interpersonal, and health-related implications. Theoretical explorations have considered links of incivility to sexism and racism, and its reflection of attachment styles, as well as its inherent connection with the stressor-emotion model of counterproductive work behavior (Spector & Fox, 2005). The power of incivility to elicit distress has been attributed to its capacity to signal riskiness of social situations that thwart core social motives (i.e., self-control). Intervention research has been relatively rare, but progress is evident.

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Mistreatment in Organizations
Type: Book
ISBN: 978-1-78560-117-0

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Book part
Publication date: 8 November 2019

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Delivering Tourism Intelligence
Type: Book
ISBN: 978-1-78769-810-9

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Book part (2)
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