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Article
Publication date: 8 October 2018

Markku Antero Laitinen

The purpose of this paper is to examine aspects of measuring the impact of new innovations in Finnish libraries.

Abstract

Purpose

The purpose of this paper is to examine aspects of measuring the impact of new innovations in Finnish libraries.

Design/methodology/approach

Along with the change of paradigm of libraries’ ways of action toward more networked and with the developing of new innovative services, new evaluation methods and indicators will be needed to show the value and impact of the operation of these services.

Findings

To measure the impact of services produced by the networking of several organizations and the added value perceived by the patrons, new methods of impact assessment are needed, as well as change in the way of thinking.

Originality/value

In the libraries, there is only a little if at all discussion about the need and means of showing the results, impact and value of the library services to their clientele, their frame organizations or the society. This is the first article to examine aspects of measuring the impact of new innovations in Finnish libraries.

Details

Library Management, vol. 40 no. 3/4
Type: Research Article
ISSN: 0143-5124

Keywords

Open Access
Article
Publication date: 5 September 2018

Timo Laine and Markku Antero Laitinen

In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be…

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2141

Abstract

Purpose

In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues.

Design/methodology/approach

The paper is a case study of the new Finna service and the measurement challenges it presents.

Findings

The standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow. The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services.

Research limitations/implications

The findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries. This calls for further study. The results are encouraging, but more testing is needed with different services.

Originality/value

NPS has not been widely used in libraries before.

Details

Library Management, vol. 40 no. 1/2
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 14 March 2017

Jarmo Saarti, Markku Antero Laitinen and Pentti Vattulainen

The recent changes in the knowledge economy and scientific knowledge dissemination have put academic libraries in a new situation. The demand for open access of scientific…

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1205

Abstract

Purpose

The recent changes in the knowledge economy and scientific knowledge dissemination have put academic libraries in a new situation. The demand for open access of scientific publications and the increasing amount of documents published need a new paradigm in the collection policies and collection building strategies of the academic libraries. At the same time the resources allocated to the academic institutions have been decreasing which has caused the need to reallocate the resources in the collection building and management as effectively as possible. The purpose of this paper is to analyse how the use of data compiled from different sources, such as statistics and assessing user experience, as a tool for analysing the effectiveness of the library’s economic resources and how this has effected on the use of the libraries.

Design/methodology/approach

Statistical and trend analysis based on Finnish academic library collections database.

Findings

The Finnish academic libraries have made a rapid transition to the digital dissemination of documents. At the same time the national services have enabled the long-time preservation of less used printed materials and have enabled the libraries to save premise costs.

Research limitations/implications

Modeling the findings to other countries maybe difficult because of the specific characteristics of the Finnish academic environment.

Practical implications

Gives examples on managing the shift from a printed to a digital library.

Originality/value

Evidence based tools for collection cost management.

Details

Library Management, vol. 38 no. 2/3
Type: Research Article
ISSN: 0143-5124

Keywords

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