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Identifies a set of expectations about information technology (IT)adoption and usage in work groups, based on prior theory. Describes alongitudinal study on the adoption and usage…
Abstract
Identifies a set of expectations about information technology (IT) adoption and usage in work groups, based on prior theory. Describes a longitudinal study on the adoption and usage of asynchronous technologies in small face‐to‐face groups. Compares observations with expectations. Concludes that expectations were generally supported except in one case, where file transfer was used synchronously to support face‐to‐face interaction. Observed one use of asynchronous technology to maintain social distance because of poor relationships. Discusses the implications of the findings. Offers possible areas of future research.
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Wanda J. Orlikowski and Jack J. Baroudi
Much of the prior research into information systems (IS) workers has assumed that they are professionals. In this paper we examine the characteristics of IS workers, IS work and…
Abstract
Much of the prior research into information systems (IS) workers has assumed that they are professionals. In this paper we examine the characteristics of IS workers, IS work and the IS workplace, and suggest that this perspective is mistaken. Drawing on the sociological theory of professions as a reference discipline we contend that IS professionalism is an inappropriate categorization, and that such a portrayal limits our understanding of IS workers and their work. We argue in this paper that a more faithful and potentially useful characterization is to view IS workers as members of an occupational group. Within this perspective, an understanding of the occupational culture, context and history of IS workers is essential to an understanding of the IS occupation. We examine and challenge some common myths regarding IS work, technology and the IS workplace. We conclude by making some recommendations for future research, which should enhance our understanding of IS workers as members of an occupation.
The purpose of this paper is to investigate boundary spanning tactics in a cross-organizational virtual alliance and discuss the analytical value of “digging” into technology for…
Abstract
Purpose
The purpose of this paper is to investigate boundary spanning tactics in a cross-organizational virtual alliance and discuss the analytical value of “digging” into technology for excavating boundaries and understanding their dynamic and emergent features.
Design/methodology/approach
Although boundaries, their role and implications have been extensively investigated across a variety of online settings, the results are inconclusive as to the features of technology that create, dissolve or re-locate boundaries. This is attributed to the fact that in most cases technology is addressed as a black box – a discrete artefact of practice – without seeking justification for the inscribed functions that enable or constrain use. The paper overcomes these shortcomings by analysing digital trace data compiled through a virtual ethnographic assessment of a cross-organizational tourism alliance. Data comprise electronic traces of online collaboration whose interpretive capacity is augmented using knowledge visualization techniques capable of revealing dynamic and emergent features of boundary spanning.
Findings
Boundary spanning in virtual settings entails micro-negotiations around several types of boundaries. Some of them are either enforced by or inscribed into technology, while others are enacted in practice. Knowledge visualization of digital trace data allows “excavation” of these boundaries, assessment of their implications on distributed organizing of online ensembles and discovery of “hidden” knowledge that drives boundary spanning tactics of collaborators.
Practical implications
In cross-organizational collaborative settings, boundary spanning represents an enacted capability stemming from the intertwining between material and social/collective agencies. Consequently, boundaries surface as first class design constructs, directing design attention not only to features inscribed in technology (i.e. user profiles, registration mechanisms, moderation policies) but also the way such features are appropriated to re-shape, re-locate or dissolve boundaries.
Originality/value
An empirical data pool compiled through virtual ethnographic assessment of online collaboration is revisited and augmented with knowledge visualization techniques that enhance the interpretive capacity of the data and reveal “hidden” aspects of the collaborators’ boundary spanning behaviour and tactics.
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Ingi Runar Edvardsson and Gudmundur Kristjan Oskarsson
The purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value…
Abstract
Purpose
The purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value creation, and measure the ways in which KM affects intangible assets, such as customer capital, innovation, and human capital.
Design/methodology/approach
The authors propose a survey approach conducted in 2007 among 222 firms (46.1 percent response rate). Of these firms 97 had KM programmes in place and this paper is based on these firms. Service firms were 60 percent of the firms that had implemented KM.
Findings
The findings of the study show that firms with KM report more value creation in the fields of customer capital, innovation and human capital compared to firms that have not introduced KM. This indicates that KM has a positive impact on intangible assets in firms, but given the few firms involved in the survey, findings need to be interpreted with care.
Practical implications
The findings of the study have highly practical implications for managers and researchers, as KM programmes seem to enhance the creation of intangible assets so vital for the competitive advantage of firms in a knowledge economy.
Originality/value
The paper analyses the effect on value creation of knowledge management in Icelandic service firms.
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The office as we know it is gradually being changed as more electronic applications are introduced. To a large extent, information technology based on micro‐electronics is used…
Abstract
The office as we know it is gradually being changed as more electronic applications are introduced. To a large extent, information technology based on micro‐electronics is used today to carry out specific tasks in more efficient ways while largely disregarding or failing to cope with the overall effectivenes of an organization. Short‐term tactical productivity gains take priority over long‐term strategic development. Rationalistic and reductionistic procedures take priority over emotional, creative, judgement‐centered activities. Quantitative evaluation takes precedence over qualitative. Employee initiative is expropriated by the technology, leaving the operator little discretion in his or her task and a limited need for training and education to operate the devices.
Na Lu, Wei Zhou and Zhi Wu Dou
Intelligent manufacturing has attracted extensive attention from national strategy, academic research and enterprises' practices. The purpose of this study is to investigate the…
Abstract
Purpose
Intelligent manufacturing has attracted extensive attention from national strategy, academic research and enterprises' practices. The purpose of this study is to investigate the influence of intelligent manufacturing on performance in manufacturing firms. Moreover, how intelligent manufacturing technology affects enterprise performance, this study provided a practice that can be replicated by other businesses.
Design/methodology/approach
This study uses text mining to collect the intelligence level of Chinese listed companies. It uses quantitative analysis to test the proposed model based on samples of 2,091 manufacturers.
Findings
Intelligent manufacturing has positive effect on short-term performance and long-term performance. Intelligent manufacturing can empower firms with ambidextrous capabilities, including exploit capability and explore capability. Exploit capability has positive effects on short-term performance and long-term performance. Explore capability has negative effects on short-term performance, but has positive effects on long-term performance.
Originality/value
On the theoretical side, it enriches the research framework between intelligent manufacturing and enterprise performance. This study explains the preconditions and results of ambidextrous capabilities. Moreover, based on the practice-based view (PBV), this study proposes that technologies can be used as strategies, filling a gap in the existing research on strategic management. On the practical side, how to quantify the intelligent manufacturing level of enterprises provides a certain reference. Also, this study provides an easy to imitate practice that can serve as a model for under-performing enterprises.
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Customer relationship management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s…
Abstract
Customer relationship management (CRM) packaged software has become a key contributor to attempts at aligning business and IT strategies in recent years. Throughout the 1990s there was, in many organisations' strategies, a shift from the need to manage transactions and toward relationship management. Where enterprise resource planning packages dominated the management of transactions era, CRM packages lead in regard to relationships. At present, balanced views of CRM packages are scantly presented, instead relying on vendor rhetoric. This paper uses case study research to analyse some of the issues associated with CRM packages. These issues include the limitations of CRM packages, the need for a relationship orientation and the problems of a dominant management perspective of CRM. It is suggested that these issues could be more readily accommodated by organisational detachment from beliefs in IT as utopia, consideration of prior IS theory and practice and a more informed approach to CRM package selection.
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Mina Khoshroo and Mohammad Talari
Today, the rapid development and expansion of advanced technologies have created many changes in society and industry and motivate businesses to use digital transformation…
Abstract
Purpose
Today, the rapid development and expansion of advanced technologies have created many changes in society and industry and motivate businesses to use digital transformation strategy (DTS) to create significant changes in the business environment. Therefore, it is necessary to define a roadmap and a vision that will determine the steps forward in this direction. In line with this, the purpose of this study is a comprehensive review of past and present studies in this field to identify future research guidelines and gaps related to the implementation of this concept.
Design/methodology/approach
This study is a bibliometric analysis using VOSviewer software for all documents published in the Scopus database in the field of DTS from 2011 (the emergence of Industry 4.0) to 2021. It should also be noted that the data for this study have been collected and analyzed in September 2021.
Findings
The current study presents the basic bibliometric results for DTS, and it focuses on DTS performance analysis and its science mapping during the past 10 years. This study first shows the publication process, types and languages of published documents, and the most influential authors, institutions, sources and countries in terms of publishing documents and receiving citations in the field of DTS. Then, by using the VOSviewer software, it shows the bibliographic coupling of top authors, institutions, sources and countries. Finally, it reports the co-occurrence of authors’ frequently occurring keywords and the timeline of their publications.
Originality/value
The study presents the results of the first attempt to conduct a comprehensive bibliometric analysis of DTS-related documents. Its contribution lies in the fact that it has categorized the most frequently co-occurring keywords into specific clusters so that researchers will know which keywords have co-occurred with each other the most. Also, the most influential keywords in each cluster in terms of having total link strength and the number of its co-occurrence with others were identified. Finally, it became clear that the process of publishing documents over time has been concentrated on topics such as acceptance of digital culture, strategic renewal and digital transformation of business models, as well as presentation of a research agenda on the applications and barriers of DTS in critical situations such as COVID-19, which leads researchers to some awareness and insights for conducting new research.
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