Search results

1 – 10 of over 6000
To view the access options for this content please click here
Article
Publication date: 29 November 2018

Gabriel Sperandio Milan, Luiz Antonio Slongo, Luciene Eberle, Deonir De Toni and Suélen Bebber

The purpose of this paper is to analyze customer loyalty in the context of existing relationships between Brazilian banking service provider and its customers in the…

Abstract

Purpose

The purpose of this paper is to analyze customer loyalty in the context of existing relationships between Brazilian banking service provider and its customers in the context of B2C (Business-to-Consumer) relationships. Hence, a theoretical model was proposed and tested with banking services private individual customers taking into account perceived value, service provider reputation, financial bonding tactics, structural bonding tactics, social bonding tactics and switching costs as customer loyalty determinants.

Design/methodology/approach

A multivariate statistical approach with structural equations modeling was used in a 505 customer sample of the one prominent bank in Brazil.

Findings

Results indicate that the proposed theoretical model confirming a satisfactory fit, presenting a good explanatory power (R2=0.738) and supporting that perceived value influences the service provider reputation; financial bonding tactics, structural bonding tactics and social bonding tactics influence perceived value; service provider reputation influences switching costs; switching costs influence customer loyalty and the social bonding tactics influence customer loyalty.

Practical implications

The results evidenced in the present research could serve as benchmarking for other researchers or managers connected to the financial service sector (or bank service) when looking for a better understanding about the antecedents of customer loyalty, adapting strategies and actions to stimulate and generate better market and economic–financial results for the institutions of this sector.

Originality/value

Finding out which constructs better explain customer loyalty, and its possible relations, is something relevant for the banking sector, once it can generate more effective managerial insights, positively making an impact in a customer portfolio performance, or the financial institution itself, from the construction, maintenance and strengthening of the relationships with customers.

Details

Benchmarking: An International Journal, vol. 25 no. 9
Type: Research Article
ISSN: 1463-5771

Keywords

To view the access options for this content please click here
Book part
Publication date: 5 October 2018

Nima Gerami Seresht, Rodolfo Lourenzutti, Ahmad Salah and Aminah Robinson Fayek

Due to the increasing size and complexity of construction projects, construction engineering and management involves the coordination of many complex and dynamic processes…

Abstract

Due to the increasing size and complexity of construction projects, construction engineering and management involves the coordination of many complex and dynamic processes and relies on the analysis of uncertain, imprecise and incomplete information, including subjective and linguistically expressed information. Various modelling and computing techniques have been used by construction researchers and applied to practical construction problems in order to overcome these challenges, including fuzzy hybrid techniques. Fuzzy hybrid techniques combine the human-like reasoning capabilities of fuzzy logic with the capabilities of other techniques, such as optimization, machine learning, multi-criteria decision-making (MCDM) and simulation, to capitalise on their strengths and overcome their limitations. Based on a review of construction literature, this chapter identifies the most common types of fuzzy hybrid techniques applied to construction problems and reviews selected papers in each category of fuzzy hybrid technique to illustrate their capabilities for addressing construction challenges. Finally, this chapter discusses areas for future development of fuzzy hybrid techniques that will increase their capabilities for solving construction-related problems. The contributions of this chapter are threefold: (1) the limitations of some standard techniques for solving construction problems are discussed, as are the ways that fuzzy methods have been hybridized with these techniques in order to address their limitations; (2) a review of existing applications of fuzzy hybrid techniques in construction is provided in order to illustrate the capabilities of these techniques for solving a variety of construction problems and (3) potential improvements in each category of fuzzy hybrid technique in construction are provided, as areas for future research.

Details

Fuzzy Hybrid Computing in Construction Engineering and Management
Type: Book
ISBN: 978-1-78743-868-2

Keywords

To view the access options for this content please click here
Article
Publication date: 6 May 2014

Feifei Wang, Tina J. Jayroe, Junping Qiu and Houqiang Yu

The purpose of this paper is to further explore the co-citation and bibliographic-coupling relationship among the core authors in the field of Chinese information science…

Abstract

Purpose

The purpose of this paper is to further explore the co-citation and bibliographic-coupling relationship among the core authors in the field of Chinese information science (IS), to expose research activity and author impact, and to make induction analyses about Chinese IS research patterns and theme evolution.

Design/methodology/approach

The research data include 8,567 papers and 70,947 cited articles in the IS field indexed by Chinese Social Sciences Citation Index from 2000 to 2009. Author co-citation analysis, author bibliographic-coupling analysis, social network analysis, and factor analysis were combined to explore co-citation and bibliographic-coupling relationships and to identify research groups and subjects.

Findings

Scholars with greatest impact are different from the most active scholars of Chinese IS; there is no uniform impact pattern forming since authors’ impact subjects are scattered and not steady; while authors’ research activities present higher independence and concentration, there is still no steady research pattern due to no deep research existing. Furthermore, Chinese IS studies can be delineated by: foundation or extension. The research subjects of these two parts, as well as their corresponding/contributing authors, are different under different views. The general research status of core authors is concentrated, while their impact is broad.

Originality/value

The combined use of some related methods could enrich the development and methodology research of the discipline, and the results establish a reference point on the development of IS research.

To view the access options for this content please click here
Book part
Publication date: 13 September 2018

Wenchao Ma, Lina He, Zeng Dan, Guanyi Chen and Xuebin Lu

With the rapid development of China’s urbanisation and market economy, municipal solid waste (MSW) generation is increasing dramatically. In response to the threat of…

Abstract

With the rapid development of China’s urbanisation and market economy, municipal solid waste (MSW) generation is increasing dramatically. In response to the threat of environmental pollution and the potential value of converting waste into energy, both the government and the public are now paying more attention to MSW treatment and disposal methods. In 2014, 178.6 million tonnes of MSW was collected at a safe treatment rate of 84.8%. However, the treatment methods and the composition of MSW are influenced by the collection area, its gross domestic product, population, rainfall and living conditions. This chapter analysed the MSW composition properties of Lhasa, Tibet, compared with other cities, such as Beijing, Guangzhou and so forth. The research showed that the moisture content of MSW in Lhasa approaches 31%, which is much lower than the other cities mentioned previously. The proportion of paper and plastics (rubbers) collected was 25.67% and 19.1%, respectively. This was 1.00–3.17 times and 0.75–2.44 times more than those found in Beijing and Guangzhou, respectively. Non-combustibles can reach up to 22.5%, which was 4.03–9.11 times that of Beijing and Guangzhou, respectively. The net heating values could reach up to 6,616 kilojoule/kilogram. The food residue was only half the proportion found in other cities. Moreover, the disposal method applied in each city has also been studied and compared.

Details

Unmaking Waste in Production and Consumption: Towards the Circular Economy
Type: Book
ISBN: 978-1-78714-620-4

Keywords

To view the access options for this content please click here
Book part
Publication date: 4 December 2020

Abdelkebir Sahid, Yassine Maleh and Mustapha Belaissaoui

Abstract

Details

Strategic Information System Agility: From Theory to Practices
Type: Book
ISBN: 978-1-80043-811-8

To view the access options for this content please click here
Article
Publication date: 17 October 2016

Zhang Hai-ou, Rui Wang, Liye Liang and Wang Gui-lan

The paper aims to introduce the fabrication of a medium steel aircraft part by hybrid deposition and micro-rolling technology (HDMR) and illustrate its advantages…

Abstract

Purpose

The paper aims to introduce the fabrication of a medium steel aircraft part by hybrid deposition and micro-rolling technology (HDMR) and illustrate its advantages, microstructure features and mechanical properties of the part.

Design/methodology/approach

The HDMR technology contains two procedures happening almost at the same time: the welding deposition procedure and then the micro-rolling procedure. It takes the gas metal arc welding as the heat source to melt a metal wire and deposit metal in the welding deposition procedure. The metal just deposited is rolled synchronously by a micro roller following the welding torch in micro-rolling procedure almost at the same time layer by layer. The paper presents a contrast of the grain morphology of metal parts produced respectively by HDMR and freedom arc deposition (FAD) and the mechanical properties of metal parts of the same metal from HDMR casting, forging and FAD methods.

Findings

HDMR breaks the dendrite grain of welding beads into the fine crisscross grains. The mechanical properties of metal parts are improved distinctly by the micro-rolling procedure compared to casting, forging and FAD.

Practical implications

In addition, the application of HDMR technology has succeeded in the fabrication of an eligible aircraft metal part, which is quite difficult to achieve using other additive manufacturing (AM) or casting technologies.

Originality/value

HDMR has the advantage of equiponderance manufacturing by micro-rolling compared to other AM technologies. The metal part fabricated by HDMR technology obtains the fine crisscross grains and brings hope for AM metal components with excellent mechanical properties for aircraft applications.

To view the access options for this content please click here
Article
Publication date: 10 July 2020

Ke Shen and Huawen Shen

Based on the theory of planned behaviour (TPB), this paper aims to investigate the effects of residents’ place attachment (PA), subjective norms (SNs) and perceived…

Abstract

Purpose

Based on the theory of planned behaviour (TPB), this paper aims to investigate the effects of residents’ place attachment (PA), subjective norms (SNs) and perceived behavioural control (PBC) on their attitudes towards behaviour (AB) and behavioural intention to support tourism (BI). This paper aims to examine whether residents’ AB mediate the relationships between BI and PA, SNs and PBC.

Design/methodology/approach

The results are obtained using a quantitative method based on data gathered from self-administered questionnaires completed by 406 residents of Hongcun, a Chinese traditional village.

Findings

The TPB is successfully used to explain Chinese traditional village residents BI. The findings extend the extant research and render the TPB more widely applicable. This study confirms that the inclusion of PA within the framework of the TPB is valid and satisfactory, demonstrating continued support for the coupling of complementary theories to explain tourism development from a resident perspective. Finally, this study extends the literature on residents’ PA and demonstrates its impact on their attitudes and consequent reactions, thus supplementing the limited evidence on PA as a direct predictor of residents’ BI. Specifically, SNs are the critical factor affecting residents’ AB and their BI. Residents’ AB only mediate the relationship between SNs and their BI.

Research limitations/implications

This paper only includes PA within the framework of the TPB. More constructs should be incorporated to deepen the understanding of residents’ BI. In addition, the data were only collected in a traditional village.

Originality/value

This paper is one of the first studies to combine PA with the TPB in research on residents’ BI in a developing country – in this instance, China.

中国传统村落居民支持旅游行为意向: 基于拓展的计划行为理论

摘要

研究目的

基于计划行为理论, 本研究探索了传统村落居民之地方依恋、主观规范和感知行为控制对于其行为态度和支持旅游行为意向的影响作用; 同时本研究亦探究了居民之行为态度在地方依恋、主观规范和感知行为控制与其支持旅游行为意向之间的中介作用。

研究方法

本研究采用定量的研究方法, 对从中国传统村落——宏村所收集到的406份有效问卷进行统计分析, 形成结论。

研究发现

本研究发现计划行为理论能够成功解释中国传统村落居民支持旅游行为意向, 进一步拓展了该理论的运用范围。首先, 本研究将地方依恋纳入计划行为理论, 构筑两者之间的理论联系, 打通了原本相互之间独立的两个理论之间的理论逻辑关联, 为后续的相关领域的研究提供了更加扎实的理论依据; 其次, 本研究也进一步拓展已有关于居民地方依恋的研究, 也进一步验证了其对于居民行为态度和支持旅游行为意向的影响作用; 最后, 主观规范在对于居民的行为态度和支持旅游行为意向施最为重要的一个影响因素, 同时主观规范还可以通过行为态度间接影响支持旅游行为意向。

研究局限

本研究仅仅将地方依恋纳入计划行为理论, 应当考虑将更多的影响因素纳入研究范畴, 同时, 本研究的样本仅仅在宏村一地收集, 后续研究应该扩大案例地的范围进行样本的收集。

原创性

本研究是为数不多的将地方依恋纳入计划行为理论研究框架, 来探索发展中国家居民支持旅游行为意向的研究之一。

Intención de comportamiento de los residentes tradicionales chinos de los residentes de las aldeas de apoyar el turismo: un modelo extendido de la teoría de la conducta planificadaPropósito

Basando en la teoría de la conducta planificada, este texto investiga los efectos de apego a un lugar, normas subjetivas y control conductual percibido de los residentes sobre sus actitudes hacia la conducta y hacia la intención conductual para apoyar el turismo. Este texto también examina si las actitudes de residentes hacia la conducta intervienen las relaciones entre la intención conductual para apoyar el turismo y apego a un lugar, normas subjetivas y control conductual percibido.

Diseño/metodología/manera

Los resultados se obtienen usando un método cuantitativo basado en los datos recopilados de los cuestionarios autoadministrados completados por 406 residentes de Hongcun, un pueblo tradicional de china.

Resultados

La teoría de la conducta planificada está utilizada exitosamente para explicar la intención conductual de los residentes de pueblo tradicional de China hacia el apoyo al turismo. Estas conclusiones extienden la investigación existente y deje que la conducta planificada sea aplicada más ampliamente. Este estudio confirma que la inclusión del apego al lugar dentro del marco de la teoría de la conducta planificada es válida y satisfactoria, demostrando el apoyo continuo para el acoplamiento de las teorías complementarias para explicar el desarrollo del turismo a partir de una perspectiva de residente. Finalmente, esta investigación extiende la literatura en el apego al lugar de los residentes y demuestra su impacto en sus actitudes y reacciones consecuentes, complementando así la evidencia limitada en el apego al lugar como un índice de previsión directo de la intención conductual sobre el apoyo al turismo. Especialmente, las normas subjetivas son factores clave que afectan las actitudes de los residentes hacia la conducta y su intención conductual sobre el apoyo al turismo. Las actitudes de los residentes hacia la conducta sólo intervienen la relación entre las normas subjetivas y su intención conductual sobre el apoyo al turismo.

Implicaciones sociales

Este texto sólo incluye el apego al lugar dentro del marco de la teoría de la conducta planificada. Se debería incorporar más constructos para profundizar la comprensión sobre la intención conductual de los residentes sobre el apoyo al turismo. Además, los datos sólo fueron recopilados en un pueblo tradicional.

Originalidad/valor

Este texto es uno de los estudios líderes que combina el apego al lugar con la teoría de la conducta planificada para investigar la intención conductual de los residentes sobre el apoyo al turismo en un país en desarrollo - en esta instancia, China.

To view the access options for this content please click here
Article
Publication date: 29 October 2018

David Ahlstrom, Xiaohua Yang, Liang Wang and Changqi Wu

This paper aims to study largely recent aspects of entrepreneurship and innovation in China. It synthesizes the research in the current special issue (SI) of Multinational

Abstract

Purpose

This paper aims to study largely recent aspects of entrepreneurship and innovation in China. It synthesizes the research in the current special issue (SI) of Multinational Business Review (MBR) on this topic. In addition, this paper differs from other work on this topic in examining entrepreneurship and innovation from a more global standpoint with relevant international effects.

Design/methodology/approach

The paper provides an overview of the literature on entrepreneurship, innovation and key related topics such as firm and economic growth, as well as linking this research to related international works. It also summarizes the papers of the SI.

Findings

The authors’ analysis suggests that the study of entrepreneurship and innovation should be placed in the context of a country’s economic development and institutional environment as well as the firm internationalization trajectories and business models. In addition, the authors believe that a good understanding of economic growth in a transition economy like China (which is a key goal of China’s recent emphasis on innovation) is facilitated by understanding the comparative advantages and disadvantages of an economy with respect to the global innovation system.

Originality/value

The authors’ study explores the local-global and parent-subsidiary connectivity and co-evolution of firm strategies and the institutional environment in entrepreneurship and innovation in emerging and transition economies. The authors summarize and synthesize the papers in this SI to provide the results as well as some directions for future research in the domain of entrepreneurship, innovation and new venture creation, which is believed to be a key engine of economic growth in the coming years.

Details

Multinational Business Review, vol. 26 no. 4
Type: Research Article
ISSN: 1525-383X

Keywords

To view the access options for this content please click here
Book part
Publication date: 25 October 2014

Diego Quer-Ramón, Enrique Claver-Cortés and Laura Rienda-García

Since the beginning of the 21st century, China’s outward foreign direct investment (OFDI) is growing steadily and Chinese multinationals (MNCs) are playing an increasingly…

Abstract

Purpose

Since the beginning of the 21st century, China’s outward foreign direct investment (OFDI) is growing steadily and Chinese multinationals (MNCs) are playing an increasingly important role in the global economy. Thus, the number of papers focusing on China’s OFDI and Chinese MNCs has been increasing during the last years. The aim of this chapter is to carry out a review of the empirical papers dealing with Chinese MNCs published between 2002 and 2012 in high-impact international business and management journals.

Design/methodology/approach

This chapter reviews 43 empirical papers focusing on Chinese MNCs that were published in nine major scholarly journals between 2002 and 2012.

Findings

We report individual and institutional contributions, the theories and methods used, the research topics, and the main findings. We also discuss implications for future research.

Originality/value

Some previous literature reviews have dealt with research on China’s OFDI and Chinese MNCs. Nevertheless, none of the earlier reviews dealt specifically with empirical papers; neither did they provide an analysis of both individual and institutional contributions.

Details

Multinational Enterprises, Markets and Institutional Diversity
Type: Book
ISBN: 978-1-78441-421-4

Keywords

To view the access options for this content please click here
Article
Publication date: 30 August 2019

Liang Wang, Tingjia Xu and Jie Chen

The purpose of this paper is to study the decision-making behavior of the initiator and the participant under innovative and project-based tasks, respectively. It further…

Abstract

Purpose

The purpose of this paper is to study the decision-making behavior of the initiator and the participant under innovative and project-based tasks, respectively. It further explores the impact of the participant’s loss aversion and the initiator’s incentive level on the participant’s optimal effort level to reveal the implicit managerial mechanism.

Design/methodology/approach

This paper uses the Principal-agent Theory, Prospect Theory and Game Theory to study the decision-making behavior in crowdsourcing tasks. First, according to the return at the reference point, it establishes the utility function models of the participant and the initiator. Second, based on diverse loss aversion coefficient and incentive coefficient, it constructs the decision-making models of two types of task respectively. Third, it verifies the validity of models through simulation analysis.

Findings

For innovative task, the participant’s optimal effort level increases with the increment of loss aversion and incentive level, but decreases with the increase of his effort cost. For project-based task, the participant’s optimal effort level rises with the decrease of loss aversion; if the initiator does not take appropriate incentives, information asymmetry will lead to the task becoming a low-level innovation approach. Moreover, under innovative task, when the participant has loss aversion (or loss aversion reversal), his optimal effort level is higher (or lower) than that with no loss aversion, while the result under project-based task is just the opposite.

Originality/value

This paper characterizes two types of crowdsourcing task. Based on the prospect theory, it develops the decision-making models of the participant and the initiator under innovative and project-based tasks, thus exploring the impact of loss aversion and incentive level on their decision-making behavior. According to the findings in this paper, the initiator may effectively speculate the participant’s effort level and adopt reasonable monetary incentive measures to optimize the crowdsourcing return. In addition, this study can provide some reference for the design of incentive mechanism in crowdsourcing tasks and improve the relevant research of crowdsourcing.

Details

Kybernetes, vol. 49 no. 5
Type: Research Article
ISSN: 0368-492X

Keywords

1 – 10 of over 6000