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In a changing trade landscape, global trade transaction relies on a global supply-chain network. Customs clearance to cross borders is critical to enhancing the competitiveness of both importers and exporters. As such, each country has adopted an authorized economic operator (AEO) program to promote the security of both imported and exported cargo as well as expedite freight movements. The purpose of this paper is to discover the factors which should be taken into account to utilize an AEO program, and to look at the causal relations between these factors.

This study conducted a survey on 201 AEO programs in Korea. With partial least squares, the structure model is tested using the coefficient value of the determination of the dependent variable, explained by the sign and scale of the path coefficient, statistical significance, and leading variable. Moreover, this study performed bootstrap re-sampling to verify all paths and significance.

It was found that AEO external pressure, training capacity, and sustainability are shown to have a significant impact on AEO performance. Furthermore, for the group with a high level of AEO application, training capacity and AEO sustainability are shown to have a greater effect on AEO performance. For the group with a low level of AEO application, internal regulation is shown to have a bigger impact on AEO performance.

This study sets itself apart from previous ones in that it examines AEO application for trade security and facilitation with regard to customs, which would affect global supply-chain management.

This study aims to investigate the motives for and the benefits of authorized economic operator (AEO) certification in the supply chain. Also, whether there are significant differences in the perception of the AEO status as a necessity or privilege among cargo owners and service providers.

The research design includes an international survey of 159 AEO-certified companies from four European Union (EU) countries performing various roles in the supply chain. The data are analyzed using quantitative methods, including factor analysis and analysis of variance.

Based on factor analysis, the research reveals the motives for and benefits of AEO certification. This reveals significant differences between two distinct groups of supply chain participants, namely, cargo owners and service providers. Service providers are mainly driven by the need to gain or maintain their competitive advantage and treat AEO certification as a standard that is required by customers. Cargo owners are relatively more focused on the improvement of internal processes and treat AEO certification as a privilege that helps them achieve a high level of efficiency.

The study fills the existing literature gap as it focuses on the differences between two distinct groups (cargo owners and service providers) in terms of their perception of the AEO certification. As empirical research in this area is scarce, especially at the cross-country level, this study also significantly complements knowledge on AEO certification in the EU.