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Historically, library usage has increased during economic downturns. In the pre-Internet era, this meant increased usage of print materials and reference services. In the Internet era, however, the number of roles that public libraries can play in serving their communities has expanded greatly. This chapter provides insights into the ways in which American public libraries are using the Internet to meet patron, community, and government needs in this time of economic crisis. Drawing from the data and findings from the 2010–2011 Public Library Funding and Technology Access national survey, this chapter examines key issues at the intersection of public libraries, the Internet, and economic uncertainty and library/e-government partnerships that have resulted from the economic situation. In these difficult economic circumstances, US public libraries have been able to use the Internet to meet many vital patron and community needs, but they still face numerous economic difficulties in responding to these requests.

The field of librarianship has undergone traumatic shifts (mostly downward) due to the global financial meltdown that began in the fall of 2008. While libraries were not mentioned in the motion picture, Inside Job (Marrs & Ferguson, 2010), they were, and still are, deeply affected by the worst recession since the Great Depression. Worse yet is that current dialogues and negotiations about declining library budgets show promise of continuing well into 2012. Permanent reductions to budget support for libraries by all levels of government in the United States have resulted in library closures, loss of staff, reduced material purchases, deferred maintenance, and fewer or altered services in all types of libraries. Library associations experienced similar strains with the Canadian Library Association facing a budget crunch and the American Library Association giving staff a week's unpaid furlough in 2010. Five library systems in Illinois sought government approval to consolidate into one system and some consortia/networks merged or, like Nylink (NY), simply closed their doors.