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The authors draw on Howard and Thomas-Hughes' (2020) framework for quality assessment of co-produced research, to interrogate our assumptions and processes and to reflect on our project. They consider if they achieved our planned outcomes around developing practice, enabling a range of voices and perspectives within their research, and enacting change within the university museum.

The authors’ early years residency programme explores the potential of collaborations with community groups to transform knowledge and practice through action research. As museum educators, the authors find synergy between the participatory pedagogies underpinning their practice and the co-construction of knowledge within action research. Both are committed to enabling diverse interpretations within a collective and supportive framework. Within their project, practitioners from the museum and playgroup worked collaboratively to collect video footage, photos, children's artwork and reflective journals and memos.

The process of action, observation and reflection revealed much about the authors’ different perspectives and they found variations in both pedagogy and practice. Although the authors had a shared commitment to providing high quality, memorable, exciting opportunities for the children, the exploratory nature of the project meant that they did not agree what these experiences might look like in advance, and so they had different understandings of what they saw.

Although the authors’ methodological framework was designed to make their research collaborative, structural challenges and the contexts of the art museum and university reinforced long established hierarchies. While some felt supported by the research process and the prestige of working with a university museum to gain legitimacy for their practice, others were disempowered by these same structures. The authors consider their obligations as practitioner-researchers to become aware of the role they play in maintaining, as well as challenging, hierarchies and assumptions.

Young children in museums is a growing area of study and this practitioner-led action research project develop a new strand of enquiry within this field. Through this research the authors can collaborate with community partners to record, analyse and make visible the many different ways in which young children experience the museum. As research led institutions, university museums are ideally placed to develop research in partnership with local public bodies and community groups. However, future work in this area would benefit from a more explicit consideration of the constraints implicit within the institutions within which they all operate.

In recognition of the potential for Buddhism to advance sustainability, this paper aims to investigate whether Buddhism appears to be informing the sustainability practices of corporations within a particular national context. Corporate sustainability reports are used as a site of analysis.

Sixteen corporate sustainability reports from a set of sustainability award-winning corporations in Sri Lanka, a country with a strong Buddhist presence, are analysed. Evidence of Buddhist principles and values related to sustainability is sought to ascertain the extent to which Buddhism is evident in disclosures within the reports. The influence of global institutions is also considered.

Analysis reveals surprisingly little evidence of Buddhist principles and values in the corporate sustainability reports of these award-winning corporations. Sustainability reporting practices are revealed to be highly institutionalised by global influences, with the majority of the reports examined explicitly embracing global standardisation. The standardisation of corporate sustainability reporting through the pursuit of globally accepted reporting frameworks is argued to have caused a disconnect between Buddhism as a prevalent institutional force in the local culture and context and the corporate representations evident in such reporting. Potential consequences of this disconnect in relation to the ability for Buddhism to inform sustainability practices at the organisational level are considered.

The paper contributes to the literature on corporate sustainability reporting through considering whether local cultural context is represented within such reports and possible reasons and consequences.

The aim of this paper is twofold. First, it seeks to understand how different forms of anthropomorphism, namely verbal and visual, can enhance or detract from the subjective well-being of consumers and their co-creation behaviors whilst collaborating with artificial intelligence (AI) service agents. Second, it seeks to understand if AI anxiety and trust in message, function as primary and secondary consumer appraisals of collaborating with AI service agents.

A conceptual model is developed using the theories of the uncanny valley and cognitive appraisal theory (CAT) with three hypotheses identified to guide the experimental work. The hypotheses are tested across three experimental studies which manipulate the level of anthropomorphism of AI.

Results demonstrate that verbal and visual anthropomorphism can assist consumer well-being and likelihood of co-creation. Further, this relationship is explained by the mediators of anxiety and trust.

The empirical results and theorizing suggest verbal anthropomorphism should be present (absent) and paired with low (high) visual anthropomorphism, which supports the “uncanny valley” effect. A moderated mediation relationship is established, which confirms AI anxiety and trust in a message as mediators of the AI service agent anthropomorphism-consumer subjective well-being/co-creation relationship. This supports the theorizing of the conceptual model based on the “uncanny valley” and CAT.

Research into the dark side of online brand-managed communities (OBCs) and, specifically, consumer-to-consumer (C2C) conflicts within this context are scarce. This paper aims to explore the different forms of C2C conflicts in OBCs, measure their direct impact on observing consumers and brands and investigate their appropriate moderation by exclusively focusing on two actors: brands versus consumers.

This research adopts a sequential exploratory approach. First, the authors capture different forms of C2C conflict via netnographic observations of five brand-managed communities. Second, the identified forms of C2C conflict are used in an online experiment to examine their impact on OBCs’ social and commercial outcomes. Third, further two online experiments were used to assess how brand versus consumer conflict moderators impact perceived credibility and conflict de-escalation.

The authors uncover three prominent forms of C2C conflict based on whether conflict occurs between supporters, non-supporters or outsiders of the OBC. The authors further show that these affect consumers’ engagement behaviours and emotional responses, while brands suffer from diminished credibility and could be targets of unfavourable electronic word-of-mouth. Finally, for managing C2C conflict, the findings confirm that brands are perceived as more suitable, while under certain conditions consumers can also be viewed as appropriate moderators.

This research used a range of participant self-selected brands and is limited to brand-managed (as opposed to consumer-managed) communities on Facebook. While beyond the scope of this paper, the dynamics for consumer-managed communities may differ.

This article offers guidance to marketing practitioners on the different nuances of undesirable consumer interactions in brand-managed communities on social media, their impact on customer engagement and brand perceptions and when/whether brands or consumers may be suited to moderating these.

This paper makes novel contributions to the literature on consumer (mis)behaviours and OBC management. The findings are among the first, to the best of the authors’ knowledge, to examine the direct social and commercial consequences of C2C conflicts and to provide comparative insights into the appropriateness of two different moderators in OBCs.

The last decade has seen much soul‐searching within the Marketing Academy as it struggles to address what Brown has described as the discipline’s “mid‐life crisis”. Magee terms this tendency “metanoia” and observes that no less a work than “Dante’s Inferno begins with lines that refer to it”. He notes how people reaching this point often “turn in on themselves, and perhaps turn towards religion”. It is with this “metanoid” perspective on marketing theory that the authors of this piece present two possible paths to epistemological paradise; one route representing an inward re‐evaluation and the other more of an outward exploration. Two of the authors combine to take an axiomatic approach to rediscovering the celestial citadel, whereas the third has forsaken the fundamentalist fortress. In his, the second, sermon Brother Nick implores you to reject the foregoing calls to get back to basics, and instead, to embrace a more contemporary, critical orientation to “dat ole time marketing religion”.

This paper seeks to examine the insights that the individual agency perspective offers to the study of public‐private partnerships (P3s). It extends prior research, which has primarily adopted an economic and structural perspective, by considering the ways by which individual actors involved in these complex arrangements can shape their evolutionary path.

This conceptual paper identifies the key research issues and questions in the P3 literature and highlights how these concerns can be further illuminated by the insights offered through the individual agency perspective.

The paper identifies four key issues in the P3 literature questions as the antecedents of P3s, pre‐formation processes, governance models and mechanisms, and evolution and adaptation. Introduction of the individual agency perspective to these research concerns highlights additional potentially explanatory factors for P3 formation and successful adaptation. The paper demonstrates that considering this perspective alongside current explanations can extend our current thinking and usefully add depth, breadth and linkage to P3 research.

This research challenges the current conceptions of P3 governance as one of choosing the appropriate structural option. It offers agency considerations at each stage in the sequence of P3 process and argues that individual capability and action can influence the success and effectiveness of these arrangements.

This research introduces a managerial perspective to the study of P3s and reframes the current thinking around governance of these forms. This contrasts with the more economic and structural agendas of public policy research.

The purpose of this study was to propose a benchmark model for the process of post-migration social adjustment based on the points of view and experiences of young individuals from forced-migration backgrounds.

Twelve young adults (18–24 years) living in Australia with an experience of forced migration and from various ethnic and cultural backgrounds were recruited. Semi-structured interviews were conducted and analyzed through thematic analysis.

The results showed that post-migration social adjustment requires effective interactions within individual, family and community domains. The participants proposed specific characteristics, enablers and barriers for each domain that can affect the process of social adjustment after the experience of forced migration.

Based on the reported points of view and experiences of participants in this study, the authors proposed an ecological model that can be considered as a preliminary benchmark to inform policymaking, research and services focusing on the social adjustment of young refugees. The practical implications for resettlement programs are discussed.

During early childhood, Indians and non-Indians learn a definition of “Indianness” (Merskin, 1998, p. 159). Around 18 months of age, human beings begin to recognize themselves as distinct and separate from their mothers and others (Lacan, 1977). By age 6, most attributes of personality formation are already established (Biber, 1984). The content of the information that consciously and unconsciously reaches children is critical for the formation of a healthy, grounded sense of self and respect for others. Today, in the absence of personal interaction with an indigenous person, non-Indian perceptions inevitably come from other sources. These mental images, the “pictures in our heads” as Lippmann (1922/1961, p. 33) calls them, come from parents, teachers, textbooks, movies, television programs, cartoons, songs, commercials, art, and product logos. American Indian images, music, and names have, since the beginning of the 20th century, been incorporated into many American advertising campaigns and marketing efforts, demarcating and consuming Indian as exotic “Other” in the popular imagination (Merskin, 1998). Whereas a century ago sheet music covers and patent medicine bottles featured “coppery, feather-topped visage of the Indian” (Larson, 1937, p. 338), today's Land O’ Lake's butter boxes display a doe-eyed, buckskin-clad Indian “princess.” The fact that there never were Indian “princesses” (a European concept), and most Indians do not have the kind of European features and social “availability” that trade characters do, goes largely unquestioned. These stereotypes are pervasive, but not necessarily consistent, varying over time and place from the “artificially idealistic” (noble savage) to images of “mystical environmentalists or uneducated, alcoholic bingo-players confined to reservations” (Mihesuah, 1996, p. 9). Today, a trip down the grocery store aisle still reveals ice cream bars, beef jerky, corn meal, baking powder, malt liquor, butter, honey, sugar, sour cream, chewing tobacco packages, and a plethora of other products emblazoned with images of American Indians. To discern how labels on products and brand names reinforce long-held stereotypical beliefs, we must consider embedded ideological beliefs that perpetuate and reinforce this process.