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The purpose of this paper is to provide a framework for understanding core technological competencies and identifying the trends on the technological convergence of a business ecosystem using the patent information of leading firms in the system.

The proposed framework is composed of two steps: time-sequential text clustering analysis for comprehending changes in general technological fields and association rule analysis for identifying the trends of convergences in each field. The authors applied the proposed framework to the patents applied to United States Patent Trademark Office by Samsung Electronics, a market leader of the electronics industry, during the period from 2000 to 2011.

In the sequential text clustering analysis, trends of 14 technological fields such as data storage medium and data processing, mobile, lights and heats and memory are identified. Moreover, changes of technological convergence in each field are identified using association rule analysis. For instance, in the case of technologies related to lights and heats, convergences occurred between radio transmission systems and modulated-carrier systems during the period from 2000 to 2001. However, recent convergences appeared between technologies regarding controlling lights and liquid crystal materials since 2008.

Utilization of the framework will suggest new business opportunities to SMEs in a business ecosystem by identifying the trends of technological convergences.

This study aims to investigate the effect of communication effectiveness (CE) on service quality (SQ) leading to relationship quality (RQ) in IT service relationships.

CE was decomposed into frequency, bi-directionality and quality of communication while SQ was decomposed into functional and technical qualities, and RQ into trust and relationship commitment. An empirical study is conducted testing the nomological research model consists of these dimensions, using survey method collecting data from 144 subjects.

The findings indicate that good SQ can impact relationship commitment only via the clients' trust, but not directly. Influence of functional quality is stronger on trust but technical quality also maintains significant impact. Detailed findings imply that, while communication is important element influencing perceptions of SQ, quality of bi-directional communication is more critical than simple but frequent communication.

This study explores the direct impact of CE on SQ leading to RQ in IT service context. Previous studies rarely tested the impacts of functional and technical SQ, simultaneously. Findings of this study add values to research on service relations as well as IT services research in terms of differentiating functional and technical service qualities.

This chapter aims to build a systematization of the current theoretical and empirical academic contributions on smart working (SW) in the organization studies domain and to examine which are the main paths that researchers are concerning themselves with, with specific attention being paid to the new meaning that the work itself has acquired in the model proposed by SW. Particular consideration is devoted to an analysis of the characteristics of the present debate on this construct and the meaning of SW, identifying two different – and contrasting – approaches: one considers it as a totally new concept; the other is notable for its continuity with previous arrangements such as telework. Further, some relevant concepts, strictly related to that of SW in working environments are considered. In the last part of the chapter, some key points for further research are proposed to create stimuli for discussion in the community of organization studies and HRM scholars and among practitioners, given from the perspective of deepening the change in progress, the relevance for which there is general consensus.