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Article
Publication date: 8 August 2018

Josephine Ie Lyn Chan and Rajendran Muthuveloo

The paper aims to highlight the key factors that can optimize the organizational performance of private higher learning institutions (HLIs). Undeniably, organizational performance…

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Abstract

Purpose

The paper aims to highlight the key factors that can optimize the organizational performance of private higher learning institutions (HLIs). Undeniably, organizational performance is crucial for the business sustainability of private HLIs in Malaysia.

Design/methodology/approach

This paper presents the authors’ views on the key factors for the organizational performance of private HLIs based on personal experiences and review of past research literature conducted on organizational performance.

Findings

The higher education sector plays an important role as it is seen as a potential engine of growth and source of global competitiveness. As one of the main players in the higher education sector, private HLIs need to optimize its organizational performance. Unfortunately, at present, the disruptive dynamic changes and uncertainties in the business landscape are affecting the organizational performance of HLIs. Therefore, the key factors highlighted in this paper are meant to provide insights into how private HLIs can optimize organizational performance while operating in the current turbulent business environment.

Originality/value

The paper provides new insights into key success factors that are pivotal to the business sustainability of private HLIs in Malaysia.

Details

Strategic Direction, vol. 34 no. 8
Type: Research Article
ISSN: 0258-0543

Keywords

Article
Publication date: 14 October 2020

Josephine Ie Lyn Chan and Rajendran Muthuveloo

The purpose of this study is to examine the organisational capabilities needed for strategic agility among private higher education institutions (HEIs) in Malaysia that are…

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Abstract

Purpose

The purpose of this study is to examine the organisational capabilities needed for strategic agility among private higher education institutions (HEIs) in Malaysia that are operating in a turbulent business environment. In addition, the study also intends to determine the area of prioritisation for these institutions.

Design/methodology/approach

A two-month data collection was carried out on 375 private HEIs via a Web-based survey, which garnered a response rate of 41.33%. The data were subsequently analysed with the partial least squares structural equation modelling to establish the validity and reliability of the research model and to test the postulated hypotheses. The assessment of importance and performance matrix analysis (IPMA) was also carried out to highlight the areas of significance for improvement.

Findings

The study discovered that all three constructs of organisational capabilities, i.e. environmental scanning, marketing and organisational learning, attributed significantly to strategic agility. This in turn enabled strategic agility to significantly influence the organisational performance of private HEIs in Malaysia. Finally, IPMA revealed that private HEIs need to prioritise organisational learning to strengthen their strategic agility, thus optimise organisational performance.

Originality/value

Aside from business and management research of strategic agility in other industries, the current study manages to establish that strategic agility also plays an important role in the private higher education sector. Furthermore, the use of IPMA provides fresh insight into the importance and performance of the organisational capabilities examined against strategic agility.

Details

Asia-Pacific Journal of Business Administration, vol. 12 no. 3/4
Type: Research Article
ISSN: 1757-4323

Keywords

Article
Publication date: 29 August 2019

Josephine Chan Ie Lyn and Rajendran Muthuveloo

The purpose of this paper is to investigate the influence of technology on organizational performance of private higher learning institutions (HLIs) in Malaysia and to determine…

Abstract

Purpose

The purpose of this paper is to investigate the influence of technology on organizational performance of private higher learning institutions (HLIs) in Malaysia and to determine the area of focus for private HLIs in Malaysia.

Design/methodology/approach

Data collection was carried out over two months through an online self-administered questionnaire and yielded 155 samples. Subsequently, the partial least squares structural equation modeling (PLS-SEM) was used to test the reflective measurement model and the structural model for validity, reliability and hypotheses, respectively.

Findings

This paper discovered that between the two constructs of technology tested (technology management and technology usage), only technology management influenced organizational performance.

Originality/value

As Industry 4.0 is disrupting the existing business environment, inquiring into the influence of technology is of critical importance for the organizational performance of private HLIs in Malaysia. This paper provides a different perspective of how technology affects the overall organizational performance of private HLIs which differs from past studies which focused more on the effects of technology on individuals such as teachers/instructors and learners.

Details

The International Journal of Information and Learning Technology, vol. 36 no. 5
Type: Research Article
ISSN: 2056-4880

Keywords

Article
Publication date: 21 December 2021

Kong Siew Mui, Rajendran Muthuveloo and Josephine Ie Lyn Chan

The purpose of this research is to examine the effect of kaizen culture on innovation and operational performance of electrical and electronic manufacturing companies in Malaysia…

Abstract

Purpose

The purpose of this research is to examine the effect of kaizen culture on innovation and operational performance of electrical and electronic manufacturing companies in Malaysia. A research framework, with underpinning theories of dynamic capabilities and socio-technical systems, was conceptualized to investigate the interplay of these relationships.

Design/methodology/approach

Data were collected from 123 manufacturing companies using an online survey and analyzed with IBM SPSS Statistics version 24.0 and the partial least squares structural equation modeling (PLS-SEM) (SmartPLS) version 3.2.8.

Findings

Ultimately, the findings proved that kaizen culture is crucial for organizations to optimize their operational performance and can be nurtured through the implementation of process innovation and organizational innovation.

Originality/value

Unlike past studies, this research examines the concepts of innovation, kaizen culture and operational performance in a single study; thus, provides further opportunities for new discoveries through such relationships. Also, the novelty is identifying that kaizen culture can be nurtured via innovation.

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