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This article illustrates how companies can render themselves vulnerable to inappropriate price comparisons if their pricing structure hides the true value of their services from customers, and offers strategies for overcoming pricing problems.

The examples cited all stem from the author's extensive experience helping companies become more effective at strategic planning and implementation in many areas, including pricing.

Companies can avoid getting “McKinseyed” by unbundling their services and making a strategic decision to charge for everything.

Companies must make sure their value proposition correlates with their customers' reality, and make that value clear to customers by refusing to allow it to be obscured by the mechanics of billing. The executive team must also understand the company's customers and what elements of the service they value.

The value of this article to corporate executives lies in its reality‐based perspective on the pitfalls associated with pricing services and its practical recommendations for avoiding or overcoming pricing problems.

The purpose of this paper is to inform the readers and the leaders and managers of industry, that a major reason why companies fail to meet their objectives is poor implementation. This article sets out to talk about what to do to fully implement plans and achieve desired goals.

The author uncovered the main implementation pitfalls during his 30 years of experience as a manager and consultant working with hundreds of organizations on developing and implementing their strategic plans.

There are ten major reasons why companies fail to implement their strategic plans.

Missing goals and milestones is tough enough on the bottom line in the good times, but it could be deadly for companies during depressed economic conditions.

This information is unique in its comprehensiveness and crucial for executives and owners of industry in both emerging and mature markets.

This article explains the critical importance of actually using and implementing your company's strategic plan, and offers practical tips for avoiding the most four common traps that keep a strategic plan sitting, ignored, on a shelf.

The examples cited all stem from the author's extensive experience helping companies engage in more effective strategic planning and successful implementation of the shared strategic vision.

Companies can effectively implement a strategic plan by understanding why a team may not implement as asked, encouraging personal motivation and “ownership” of the strategic goals, maintaining momentum in the face of daily distractions, and understanding how the “real world” works.

Executives must understand how to make their strategic plan a “living document”, and then take specific steps to keep the implementation of that plan on track.

The value of this article to corporate executives lies in its reality‐based perspective on specific techniques and tactics to use for successful implementation of a strategic plan.

The purpose of this paper is to share findings from consulting engagements on performance reviews.

A case‐study method was used to demonstrate the obstacles to what maintains many organizations.

The paper outlines deliberate steps that will transform the performance review process by shifting responsibility to the employee.

The paper provides new insights on effective performance reviews.

The classics will circulate wrote a public librarian several years ago. She found that new, attractive, prominently displayed editions of literary classics would indeed find a substantial audience among public library patrons.

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence down into manageable chunks, covering: age discrimination in the workplace; discrimination against African‐Americans; sex discrimination in the workplace; same sex sexual harassment; how to investigate and prove disability discrimination; sexual harassment in the military; when the main US job‐discrimination law applies to small companies; how to investigate and prove racial discrimination; developments concerning race discrimination in the workplace; developments concerning the Equal Pay Act; developments concerning discrimination against workers with HIV or AIDS; developments concerning discrimination based on refusal of family care leave; developments concerning discrimination against gay or lesbian employees; developments concerning discrimination based on colour; how to investigate and prove discrimination concerning based on colour; developments concerning the Equal Pay Act; using statistics in employment discrimination cases; race discrimination in the workplace; developments concerning gender discrimination in the workplace; discrimination in Japanese organizations in America; discrimination in the entertainment industry; discrimination in the utility industry; understanding and effectively managing national origin discrimination; how to investigate and prove hiring discrimination based on colour; and, finally, how to investigate sexual harassment in the workplace.

I suppose that most noticeable of all the changes in our profession since I came into it has been the multiplicity of the methods by which one can become a librarian. A. E. Standley says in a recent article in the L.A.R., in 1970: “The term librarian includes the Library Association chartered librarian, the graduate with a degree in librarianship, the scholar librarian, the information and intelligence officer, the translator, the abstracter, the non‐library‐qualified subject expert”.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

All items listed may be borrowed from the Aslib Library, except those marked, which may be consulted in the Library.