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Sales organizations embrace technological innovation. However, salespeople’s willingness to use new technology influences a firm’s return on investment, representing a significant concern for the organization. These concerns highlight tensions regarding the tradeoffs associated with technology implementations. The purpose of this study is to offer insights that help reduce the complexities of sales technology (ST) by exploring the changing dynamics of contemporary business relationships.

This paper synthesizes the ST literature using the service ecosystem perspective to propose the sales techno-ecosystem (STE) framework, providing new insights into organizational decision-making related to the ongoing digital transformation of sales tasks.

This synthesis of the ST literature with the service ecosystem seeks to clarify the impact of technology within the evolving nature of buyer–seller relationships by providing four unique perspectives.

Perspective 1 reviews the sales-service ecosystem framework and develops the theoretical underpinnings and relevant terminologies. Perspective 2 summarizes critical aspects of the ST literature and provides foundations for future research in the STE. Perspective 3 offers a more granular view, explicating roles and contexts prevalent in buyer–seller–technology interactions. Perspective 4 provides a set of tenets and advances research questions related to each tenet.

The culmination of these four perspectives is the introduction of five key tenants designed to help guide strategy and research.

The paper advances Hartmann et al. (2018) service ecosystem paradigm by explicating critical aspects of its ST domain to generate insights for theory and practice.

PRACTICALLY everyone engaged in work study concentrates on new methods and the measurement of work. We pause to wonder whether enough attention is paid to the unmeasurable factors because these outweigh those which can be observed. The unseen factors of boredom, social maladjustment, and other emotional facets create fatigue and stress—especially in female workers. Why are there not more female work study practitioners to operate in factories where female labour predominates? Such women, after being properly trained in time and motion study, should receive psychological training and, as a result, female operatives would rise to a greater level of co‐operation and ultimate working efficiency. The notion that only men should work study female operatives is a myth which should be exploded. Let there be more female work study practitioners. And the sooner the better.

Purpose – We examine the reading lists for required foundational library and information science (LIS) courses at the top 20 American Library Association-accredited LIS programs in North America; explore the extent to which critical race theory (CRT) and other critical literatures, methods, and approaches were engaged; and discuss the implications of the findings for LIS education.

Methodological Approach – We conducted quantitative and qualitative content analyses of foundational required readings for the top 20 Master of Library Science/Master of Library and Information Science programs (as ranked by U.S. News & World Report). The sampling process was twofold. The initial sampling included development of the foundational course sample, and the secondary sampling included development of the sample of required readings.

Findings – The vast majority of the required foundational courses examined provided students with little to no exposure to CRT or critical theory.

Originality/Value – CRT and its related concepts provide a structural framework for preparing LIS students and graduates to recognize and address racism, to understand “how power and privilege shape LIS institutions and professional practice” (Cooke, Sweeney, & Noble, 2016, p. 107), and to embrace social justice as an LIS value. Incorporating CRT into existing courses is the first step in pushing the profession in this direction.

In Western Culture, feminist campaigns have acted as a catalyst behind major societal changes regarding women's rights. Throughout history, feminism has encompassed a range of social and political movements aiming to establish and define equality of the sexes in societies where the male point of view is prioritised, and injustices occur towards women, solely because of their gender. This inequality in turn reinforces harmful gender stereotypes, roles and dynamics. Although this advocacy primarily focuses on women's rights, many feminists argue for the inclusion of men's liberation as men are also harmed by the perpetuation of traditional gender roles within themselves, which holds the power to harm women if these roles are broken.

Feminist efforts fight to change such marginalising constraints. However, this fight is far from over – especially in Ciudad Juàrez, a Mexican border city experiencing a femicidal crisis where women are being murdered solely because they are women. This is likely due to toxic machismo and marianismo reinforcing the women's lack of rights to body autonomy and free thought. This chapter analyses and examines the many potential contributing factors to these heinous acts such as drug trafficking, organised crime, the emergence of the maquila industry and sociocultural factors like gender roles, and how these factors result in women being othered and viewed as deviant to their society which is so deeply rooted in traditional Catholicism and the gender roles that often apply to those who practice within the area. This notion of deviance ostracises and demonises women who are simply trying to get by, labelling them as monsters in their own society solely for breaking traditional gender roles.

The purpose of this paper is to analyse the important role of training (specifically, training relevance and training transfer) in enhancing franchisor-franchisee relationship satisfaction, and its influence upon customer performance (e.g., customer satisfaction, quality service), all driven by an internal marketing (IM) culture.

An empirical study consisting of a questionnaire was conducted on a final sample of 157 individuals who are members of the franchise system. Structural equation modelling (SEM) was used to test the research hypotheses.

The results reveal that IM culture has a direct influence on training relevance; likewise, training relevance provides a positive and significant effect on training transfer, which does directly affect franchisor-franchisee relationship satisfaction and at least also impacts indirectly on customer performance.

In order to ensure the success of the franchise system and customer satisfaction, all franchise parties should take a proactive role in the configuration of the training programmes. This proactive role should be conformed based on an IM culture developed properly by the franchise to strengthen a successful long-term relationship.

This paper provides an innovative approach to strengthen the franchisor-franchisee relationship through training based on the IM culture. This exploratory study integrates different theoretical frameworks that, to our knowledge, have not been linked, such as IM culture and franchise literature, considering the franchisee as an internal customer who has an influence on external customer satisfaction, with training and training transfer as essential key factors.

The school-to-prison pipeline is a booming pipeline that is the cause for alarm. Increasingly, this pipeline includes more of Chicano males, and this dynamic is reflected in low rates of high school graduates going to college contrasted with the growing number of Chicanos in the juvenile justice and court systems. This study focuses on the impacts of the school-to-prison pipeline on Chicano students. Furthermore, utilizing a CRT and LatCrit framework, this study centers the experiential knowledge that Chicano students contribute to conceptualizing ways of disrupting the school-to-prison pipeline. Themes of this study include the following: (1) Chicano student experiences with the school-to-prison pipeline, (2) innovation of discipline policy and practice, and (3) effective alternative practices to a zero tolerance framework. Through this, Chicano students point to a praxis grounded in community to clear educational pathways and interrupt the school-to-prison pipeline.

This study aims to perform a systematic review of the dialectics and telematics strategy for regulating religion during the COVID-19 pandemic. The study also analyzes some important issues related to religions, state, and society.

A critical literature review was performed to complete this study, using media, institutional, national, and international reports, as well as recent and previous studies during the COVID-19 pandemic.

Religion was one of the social entities that had a crucial effect on the COVID-19 pandemic. The new system in the form of social distancing affects its performance. Furthermore, the response of religion in Indonesia is unique when its status is considered as the largest Islamic country in the world. Therefore, this study attempts to analyze and demonstrate the dynamics of relationships between actors, religion, and state in the process and strategy of religious regulation.

This study was carried out using a single methodological approach.

This study provides input to both religion and the state (government) in building a synergy of constructive responses to the effects of the COVID-19 pandemic.

It provides input to society in understanding the critical intersection between religion, state, and society.

This may be the first academic study that analyzes the problems of the process of regulating religion in the context of COVID-19.

The environment of most organizations is beset by continuous change, instability, flux, and unpredictability. If organizations are to survive and prosper under such conditions, they must be capable of dynamic adaption and stable and reliable performance. Organization theory recognizes the importance of both imperatives, but typically assumes that they pull organizations in different directions. Building on Selznick’s theory of institutionalization, we argue that institutions can, should and sometimes do master the challenge of being responsive and stable, while avoiding the potentially destructive tendencies of rigidity and opportunism. Contrary to a prominent view that strong institutionalization leads to inertia, Selznick’s theory suggests that strong institutions are capable of preemptive adaptation to protect the character of their institutions. We describe this state as one of dynamic conservatism and explore four types of preemptive internal reform strategies: strategic retreat, self-cannibalization, experimentation, and repositioning. We conclude with a consideration of factors that might moderate the ability of strong institutions to proactively change in order to remain the same.