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Article
Publication date: 1 March 1995

Jeanie M. Welch

One of the newest crimes to be put on the books is stalking, usually defined as repeatedly being in the presence of another person with the intent to cause emotional…

Abstract

One of the newest crimes to be put on the books is stalking, usually defined as repeatedly being in the presence of another person with the intent to cause emotional distress or bodily harm after being warned or requested not to do so. Stalking must be done over a period of time to indicate a pattern or continuity of purpose. Threats against a person or person's family may be stated or implied in stalking. Stalking victims are followed and harassed at work, at school, and at home. Stalking can also be done electronically, either using computers to send harassing e‐mail messages or by jamming telefacsimile machines with unwanted transmissions. There have been numerous high‐profile stalking cases that gained a great deal of publicity and focused attention on stalking. “Celebrity stalking” cases came to the public's attention in 1982 when actress Theresa Saldana was stabbed by a stalker. In 1989 actress Rebecca Schaeffer was shot and killed by a man who had stalked her for two years. In the 1990s the assault on skater Nancy Kerrigan, television talk shows and movies, and nonfiction works on stalking, including cases that ended with the death of the stalking victim, have focused public attention on this issue.

Details

Reference Services Review, vol. 23 no. 3
Type: Research Article
ISSN: 0090-7324

Article
Publication date: 1 March 1999

Jeanie M. Welch

The proliferation of electronic sources in reference departments has made them increasingly important in providing reference service to library patrons. These sources…

1010

Abstract

The proliferation of electronic sources in reference departments has made them increasingly important in providing reference service to library patrons. These sources include the online public access catalog, electronic databases (both indexes and full‐text databases), and the Internet. Much has been written on evaluation of reference librarians in the traditional areas of reference desk service, the use of print sources, and bibliographic instruction. Discusses the establishment of guidelines for assessment of reference librarians’ effectiveness in providing service to patrons using electronic sources and methods of assessing individual effectiveness.

Details

Reference Services Review, vol. 27 no. 1
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 1 December 1997

Jeanie M. Welch, Lynn A. Cauble and Lara B. Little

Reference librarians must now confront integrating print and electronic sources into an efficient reference collection. Often the print reference collection has to be…

Abstract

Reference librarians must now confront integrating print and electronic sources into an efficient reference collection. Often the print reference collection has to be downsized to accommodate electronic sources within the reference area. In this article, Welch, Cauble, and Little discuss a project to track the usage of print reference titles through automated reshelving statistics and the usefulness of these statistics in making reference collection development and management decisions. Over a two‐year period the reference staff at the University of North Carolina at Charlotte recorded reshelving statistics. The statistics were analyzed and proved to be useful in making weeding and acquisition decisions as part of an overall program of reference service evaluation.

Details

Reference Services Review, vol. 25 no. 3/4
Type: Research Article
ISSN: 0090-7324

Keywords

Content available
208

Abstract

Details

Library Hi Tech News, vol. 16 no. 3
Type: Research Article
ISSN: 0741-9058

Article
Publication date: 1 June 1996

Jeanie M. Welch

Describes how J. Murrey Atkins Library at the University of North Carolina, Charlotte, had to cut approximately $200,000 from its materials budget, necessitating the…

Abstract

Describes how J. Murrey Atkins Library at the University of North Carolina, Charlotte, had to cut approximately $200,000 from its materials budget, necessitating the cancellation of 454 titles. The faculty was promised free document delivery in exchange for cancelled journal titles. Outlines the process of developing the document delivery proposal and the recommended policies and procedures.

Details

The Bottom Line, vol. 9 no. 2
Type: Research Article
ISSN: 0888-045X

Keywords

Article
Publication date: 1 December 2005

Jeanie M. Welch

This paper aims to discuss the viability of web server statistics for library‐generated web pages as measures of public service activity. For years librarians have…

2074

Abstract

Purpose

This paper aims to discuss the viability of web server statistics for library‐generated web pages as measures of public service activity. For years librarians have gathered, reported, and analyzed traditional measures such as reference transactions, patron visits, book and reserve item circulation, and interlibrary loan transactions. Since the advent of web‐based databases and services, some traditional usage statistics have declined. Such declines can have political and financial implications for libraries.

Design/methodology/approach

The author did a literature review, studied a suggested revision to the NISO Z39.7‐1995 Library Statistics standard that includes counting usage of library‐generated web pages, participated in a task force on web statistics, and analyzed library web site statistics at a university library.

Findings

The recommendations of a task force on reporting web page usage statistics in an academic library are discussed. The reporting of the usage of library‐generated web pages can be a useful indicator of increased patron contacts and provide a more complete picture of public service activities.

Research limitations/implications

This is a new area for library statistics, and its impact on the perceptions of libraries as sources of information in the digital age has yet to be proven.

Originality/value

This paper is useful to libraries which wish to integrate web page usage statistics into their output measures and reporting procedures.

Details

Reference Services Review, vol. 33 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 1 March 1995

Elizabeth Choinski

An average person's memory of the last biology book he or she has read is likely one of a dry tome lugged back and forth to a high school or college biology class. “Good…

Abstract

An average person's memory of the last biology book he or she has read is likely one of a dry tome lugged back and forth to a high school or college biology class. “Good books” and “biology” are not naturally linked in people's minds. This is an unfortunate occurrence, but one that is easily remedied. For anyone with a little curiosity about biology and a penchant for good books, the following bibliography provides some guidance. All but one of the authors included are or were trained as scientists. They all have a couple of traits in common, namely a passion for their work and a desire to share this passion with anyone who will listen. It is our good fortune that they are also excellent writers.

Details

Reference Services Review, vol. 23 no. 3
Type: Research Article
ISSN: 0090-7324

Article
Publication date: 8 May 2007

Millie Jackson, Ayse Gider, Celeste Feather, Kelly Smith, Amy Fry, Jamene Brooks‐Kieffer, Christopher D. Vidas and Rose Nelson

To keep librarians and colleagues informed about the issues and programs of the Electronic Resources & Libraries (ER&L) Conference held in Atlanta, Georgia on the Georgia…

1996

Abstract

Purpose

To keep librarians and colleagues informed about the issues and programs of the Electronic Resources & Libraries (ER&L) Conference held in Atlanta, Georgia on the Georgia Institute of Technology campus in February 2007.

Design/methodology/approach

Provides a review of the conference.

Findings

Acquisitions staff, catalogers, public service staff, administrators, IT personnel, information providers from the vendor side, content managers, and others all came together to assess what needs to be done to continue high servicing of both born digital and electronically available resources in a hybrid environment that continues to describe all library settings today. As the percentage of electronic resources quickly grows, there are new challenges in acquiring, caring for, servicing, preserving, using and citing them that keep librarians up at night to consider short‐and long‐term solutions in how they should be organized bibliometrically and how we can re‐engineer some of our procedures to best treat the wide range of e‐Resources now common in all libraries.

Originality value

The program blended services with processing reinforcing the importance of electronic resources for the “total” library environment. It seemed like there was nothing left out.

Details

Library Hi Tech News, vol. 24 no. 4
Type: Research Article
ISSN: 0741-9058

Keywords

Article
Publication date: 24 July 2009

Kiran Kaur

The purpose of this paper is to describe the marketing initiatives taken by academic libraries to promote collection and services to their clientele. It specifically aims…

5274

Abstract

Purpose

The purpose of this paper is to describe the marketing initiatives taken by academic libraries to promote collection and services to their clientele. It specifically aims to examine academic library web sites for marketing approach, promotional and public relations activities.

Design/methodology/approach

The study relies heavily on web site exploration and interviews with library managers. A total of 22 library web sites were examined based on pre‐determined criteria developed from the extant literature and initial web site investigation. The paper also draws upon the authors' personal experiences and observations. Interviews were used to investigate university library manager's level of awareness of the library web site as a marketing tool and how they perceived this to be used to the library's advantage.

Findings

It is found that academic libraries are lacking in their promotional activities. Library web sites are not fully utilized as a marketing tool and an enabler to reach out to the community for promotion of services and collections.

Research limitations/implications

The study is limited to Malaysian university libraries, therefore generalization to others is to be cautioned but there are important lessons to be learnt.

Practical implications

This paper will be helpful to libraries planning to implement a marketing strategic plan to improve its outreach to users and enhance the users' image of the library.

Originality/value

A study such as this is new in Malaysia and reveals several marketing strategies that may be useful to other academic libraries.

Details

Library Management, vol. 30 no. 6/7
Type: Research Article
ISSN: 0143-5124

Keywords

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