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To report the highlights of the 2007 American Library Association Annual Conference in Washington, DC.

Provides a brief review of the conference program on technology issues in libraries.

This summary of library program with presentations and information. The presentations focus is on new technologies and their applications in a variety of library environments. The program offered a wide variety of timely presentations that were on new and emerging technologies and the application to the library environment.

Provides descriptions of programs and presentation of interest to library and information professionals.

The research aims to assess the achievements and challenges of international branch campuses (IBCs) to date and to consider how IBC development may progress in the future.

The article presents a review of the scholarly and grey literatures on IBCs. The commentary and discussion is structured around the objectives, perspectives and experiences of three key stakeholder groups, namely the institutions that own IBCs, students and host countries.

Some IBCs have failed to achieve their student recruitment and financial targets, while others have been successful, often expanding and moving into new, larger, purpose-built campuses. In the last few years, several countries have announced their intention to become a transnational education hub, or at least to allow the establishment of IBCs. It may be reasonable to assume that when there is demand for a product, supply will eventually follow. IBCs will survive and prosper as long as they provide benefits to each of their main stakeholder groups (i.e. students, institutions and governments), and as long as the local demand for higher education places exceeds the total supply.

The article provides a comprehensive and up-to-date review of IBC developments and research during the period 2000–2020. The findings and conclusions will be of interest to both researchers and practitioners.

The purpose of this paper is to compare established reference interview guidelines (RUSA) with actual reference provider behaviors in remote reference transactions. The data is used to argue that specific reference interview “best practice standards” should be developed for remote access reference services.

Remote reference transactions were examined for evidence of adherence, or not, to the RUSA guidelines and behaviors. The transcripts were also coded for showing evidence, or not, of user satisfaction.

Data from 1,435 virtual reference transcripts shows that in 82 percent of the reference sessions the user found the information needed. Analysis also shows that librarian compliance with RUSA‐recommended reference interview behaviors, especially in the areas of listening/inquiring and searching is frequently poor – possibly due to time constraints.

This study adds to the empirically‐based knowledge on the reference interview process and virtual reference services.

Reference policies and procedures can be modified to accommodate patrons based on type of reference access. Education and training of reference staff can be customized to meet patron needs.

This paper develops a methodology for evaluating the reference interview in a virtual reference transaction and suggests modification of the RUSA reference interview guidelines for remote access reference services.

The purpose of this paper is to determine the overall currency of electronic books in the Safari database; to determine currency and release policies of the individual publishers who contribute books to the Safari database; to compare the usage patterns of Safari books to their print counterparts at Texas A&M University; and to discuss the impact of the Safari e‐book collection and chosen purchase model upon collection management at the university.

To determine currency of titles in Safari, the availability of the most recent edition of a title in the Safari database was checked against the availability of the print edition on the publisher's website. To determine the publishers' release policies, a questionnaire was developed and e‐mailed to them.

Of the titles in the Safari database 98.4 percent were the most current edition available. Release policies of the major Safari publishers (O'Reilly and Pearson) indicate that the electronic version of a title is released when the print version is sent to press. No Starch Press, a minor Safari publisher releases its books in Safari 90 days after the print goes on sale. Thomson would not make this information public and the remainder did not respond to the questionnaire.

Subscription to the Safari database (current file) makes available to multiple users the most current computer science and information technology books released by popular publishers. It eliminates the need to expend funds for multiple and replacement copies of this highly requested material.

The current file purchase model assumes that the most recent editions of these popular books are available in Safari. The study indicates that librarians and patrons can be assured that they are accessing the most current editions available.

The purpose of this study is to investigate the use of co‐browse in live chat, customers' question types, referral to subject experts, and patrons' usage patterns as experienced in the virtual reference (VR) chat reference services at Texas A&M University Libraries.

Chat transcripts from 2005 to 2007 were sampled and analyzed by peer reviewers. Statistical data in that period were also examined. A set of methods and a pilot study were created to define the measurement components such as question types, expert handling, and co‐browsing.

Co‐browsing is used in 38 percent of the sampled chat sessions. The Texas A&M University live chat service group considers co‐browsing a useful feature. Of questions received on VR, 84 percent are reference questions. Only 8.7 percent of the total questions or 10 percent of the reference questions need to be answered by subject experts. The use of VR increases dramatically in the past two years at the Texas A&M University. The findings also reveal users' logon patterns over weekdays and weekends.

The study contributes and advances understanding in the role VR plays in a large academic library and the role co‐browsing plays in VR services. The study also provides a comprehensive method for transcript and usage data analysis. It is believed that a similar methodology may be replicated elsewhere by other institutions engaging similar services or evaluation.

The Research Committee at Texas A&M University (TAMU) Libraries provides a model of tenure support that includes funding of research projects and an annual Research Forum. The purpose of this article is to review these support mechanisms and their outcomes. An argument for the benefit of such a model is presented.

Tenure support provided by the Research Committee and the broader supportive environment in which it functions is described. Each supported project was reviewed to determine its outcome (publication or conference presentation).

This model of support benefits tenure‐track librarians at Texas A&M University Libraries.

This model of support would likely benefit other academic libraries that require librarians to engage in scholarly communication. Thus this paper should be of interest to academic librarians and to library managers seeking to enhance tenure support for their faculty librarians.

Much of the literature on tenure support advocates mentoring. While TAMU's Research Committee functions within a library that requires mentors for its untenured faculty, this article provides an argument for the retention, or adoption of the kind of support provided by TAMU's Research Committee, including research funding and the opportunity to present research results to colleagues.

The purpose of this paper is to examine changes in patients' satisfaction after their doctor has participated in a brief educational intervention on medicolegal risk management.

Questionnaire completed by ambulatory patients, measuring satisfaction with their doctor's communication skills before and three months after the doctor participated in a three hour workshop on medicolegal risk management. 75 obstetrician/gynaecologists (O&Gs) and 99 general practitioners (GPs) were each rated by 60 of their patients following a consultation in their clinical rooms.

Patient satisfaction as evidenced by change to “complete satisfaction” with doctor's communication skills and overall satisfaction with the clinical encounter.

Participants had high initial patient satisfaction ratings and these were found to have improved across all parameters three months after the educational intervention.

The educational intervention was successful in improving doctors' communication skills as evidenced by enhanced patient satisfaction in all key areas, including those most frequently associated with patient complaint, litigation and adverse outcome.

The purpose of this paper is to argue the case for there to be a UK Minister for Older People supported by the work of a Commissioner for Older People.

Draws on the work of the UK Grey Pride campaign to compare trends in demography and expectations with health and social service provision.

With hospital “bed blocking” reportedly costing £20 million per month and limited responses to older peoples’ needs for appropriate housing, care and resources, the Grey Pride campaign has received widespread support with 30 organisations backing their campaign for a Minister for Older People.

A Minister could help prioritise coordinated use of resources to make them more efficient and to help manage older peoples’ expectations. A Commissioner for Older People could investigate the accessibility and quality of care for older people.

Identifies how no government administration to date has demonstrated its explicit commitment to prioritising older peoples’ needs.

Dr Elizabeth Dron is replacing Sue Howley of BLRDD, whose promotion was announced in the February 1986 issue of New Library World. Elizabeth's main responsibilities will be library and information policy and international activities. She trained as a marine biologist, worked on zoological literature in the Science Reference Library (now Science Reference and Information Service) and latterly evaluated jobs within the British Library.

This editorial seeks to reflect on seven contributions to this AAAJ special issue and on the interdisciplinary accounting, auditing and accountability movement and its future directions. The seven papers were invited plenary contributions to the APIRA 2007 conference, which in part served to celebrate 20 years of AAAJ. The important role of academic researchers is highlighted in not simply observing, but also in engaging in and constructing an enabling accounting. The contribution of scholarly research to knowledgeable debates about an enabling accounting for society and the sustainability of the planet is discussed.

The paper employs a literature‐based analysis and critique. The paper is primarily a discussion paper.

This editorial draws together the themes of papers in this AAAJ special issue, which point to the need for researchers to reflect on their motivation, use of theory and values to ensure that academic work is making a genuine contribution.

The practical and research issues explored in this, and the other papers, in this special theme section, it is hoped, will invoke more critical perspectives on accountancy, assist scholars in theory development and application, and influence growth in reflective academic studies in this area.

This editorial discusses the contributions to this AAAJ special issue.