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During the coronavirus disease 2019 (COVID-19) pandemic and social distancing, the Virtual Mobility Program (Promover) implemented in 2021 in Brazil aimed to allow students enrolled in Brazilian federal universities to take curricular components at other institutions of the system remotely. The main objective of this research was to identify the most important factors, in students' perception, that affected their satisfaction with virtual mobility (VM) and the factors that drive the intention to continue mobility.

Data collection was performed through 433 questionnaires answered online. R software was used for descriptive analysis and SmartPLS to examine the relationship between independent and dependent variables through Structural Equation Modeling.

A positive relationship was verified between the constructs, and the hypothesized relations were confirmed at statistically significant level, revealing the students' satisfaction with VM and their intention to continue exploring this online learning option through Promover. The results showed that the motivations for VM are linked to the pursuit of knowledge and more opportunities for training and work. Plus, the use of VM proved to be a motivator for student engagement and e-learning effectiveness.

The findings can be useful as they highlight the opportunity to expand VM programs for students, even after the return to on-campus academic activities.

The Six Sigma project aims at a continual reduction in process variation, eliminating defects or flaws in products and services, optimizing processes and reducing costs. The purpose of this study is to demonstrate improvements in customer service index (CSI), product cycle time and inventory turnover after implementation of a Six Sigma project.

This research focused on the value stream mapping of a company process, performed by a multidisciplinary team that implemented a pull production system, the standard operational procedure in machines that were process bottlenecks, and the kanban system.

After three months of implementation, the authors observed an 11.7 percent reduction in product cycle time, increase in customer service index (CSI) from 93.9 to 97 percent and increase in inventory turnovers from 4.9 to 9.

The project was in accordance with the competitive strategy of the company, which is focused on customer satisfaction and cost reduction.