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The purpose of this paper is to analyze the causal relationships among categories in the China Quality Award (CQA) model based on the Malcolm Baldrige National Quality Award model.

The paper identifies seven factors from CQA categories: leadership, strategic planning, human resource focus, process management, customer and market focus, information and analysis, and results. Extending the basic Baldrige theory “Leadership drives the system that creates results,” this paper identifies driver (leadership), direction (strategic planning), foundation (information and analysis), system (human resource focus, process management, and customer and market focus), and results(business results). Structural equation model (SEM) is used to analyze the empirical data and estimate the path coefficients among CQA categories.

First, driver has not only a direct influence on results, but also has an indirect influence on results through system. Leadership has a great influence on foundation and direction. Second, direction affects human resource focus and customer and market focus of system while it has no influence on process management. Third, human resource focus and customer and market focus both affect process management, and process management has a significant impact on results. Fourth, foundation affects direction and all of the categories of system.

There are few studies which try to analyze the causal relationships among categories in the CQA model.

This research is to investigate the effect of the improvement of investment environments with investment incentive on Korean national economy by looking into the foreign investment support system in Korea. To this end, first research model was set up based on our literary study and case study was conducted on 150 foreign companies that were located in industrial complex for foreign companies, received the tax benefit and government subsidization. And it was found that even though the foreign companies were contributing to the national economy in general such as in the area of production, export, employment, development of technology, there was no significant contributory difference between the investment incentive beneficiary and non‐beneficiary foreign companies. Therefore it deemed reasonable to reconsider the way Korean government supports foreign companies in Korea and to reinforce foreign companies’ relevance to national policy agenda with additional incentives to foreign companies located in comparatively less developed areas. As a way to promote foreign investment, promotion of investment infra such as improvement of follow‐up services, openness to foreign investment, industrial deregulations in capital area, revitalization of free economic zone, efficient system to promote foreign investment and the reinforcement of public relations were considered necessary, especially the upgrading of economic structure and the integrated management of domestic and foreign investors deemed necessary for the optimal distribution of the industries.

The purpose of this paper is to verify the difference in the effect of art‐parody and art‐infusion advertisements depending on the product type and regulatory focus, and to expand the boundary of research in the field.

The paper examines their effect depending on product type and regulatory focus through two experiments. One is the effect of art‐parody and art‐infusion advertisements by product type and the other is the effect of art‐parody and art‐infusion advertisements by regulatory focus.

Art‐infusion is more effective than art‐parody for utilitarian products in terms of message credibility and brand attitude except for purchase intention although there is no difference between the two types for hedonic products. Participants with promotion focus favor art‐parody advertisement, while participants with prevention focus favor art‐infusion advertisement in terms of cognitive attitude toward advertisement.

This study is conducted as a part of research on art infusion, which is in the primitive stage of development. Therefore, it shall be possible to extend the boundary of research by applying a variety of marketing theories in the future.

The results of this paper imply that the advertising technique must vary depending on the type of focus the target customer values.

The purpose of this study is to develop BSC model of social enterprise. Performance analysis tool of BSC have been brought over from the business world, designed and created from the perspectives of profit‐based businesses. The BSC is a strategic performance measurement and management tool designed for the private sector acting as a communication/information and learning system, to measure “where we are now” and “where to aim for next”. It prescribes a plan for translating “vision” and “strategy” into concrete action across four perspectives at different stages, depending on the business. These perspectives are “financial”, “customer”, “internal processes” and “learning and growth”, each of which is connected by cause‐and‐effect relationships that reflect the firm’s strategy. Social aims of social enterprise are to accomplish desired outcomes which are to employ vulnerable people and to provide social services. The measurement factors of financial perspective are stable funding, efficiency of budgeting, stakeholders’ financial supports, and trade profit. The measurement factors of customer perspective are government, social service users, employees, local communities, supplier, social activity company, and partnership with external organizations. The measurement factors of internal process perspective are organizational culture, organizational structure/management, internal/external communication, quality of products and services, information sharing. The measurement factors of learning and growth perspective are training and development, management participation, knowledge sharing, leadership of CEO and manager, and learning culture.

This article explores whether transformational leadership (TFL) influences individuals' extra-role behaviors, specifically helping and innovative behaviors. More importantly, it focuses on whether TFL's influence on employees' helping and innovative behaviors is contingent upon two subdimensions of organizational justice (OJ): distributive justice (DJ) and procedural justice (PJ).

The authors relied on the 2017 Korean Public Employee Viewpoint Survey conducted by the Korea Institute of Public Administration (KIPA), which is based on stratified, two-stage cluster sampling. Because the dependent variables for the empirical models were summed averages, the authors used OLS as a statistical method. The regression was performed using Stata 14.

The results revealed that TFL was positively associated with both helping and innovative behaviors. When moderated by DJ, TFL has a positive impact only on helping behavior. However, when moderated by PJ, TFL has a positive influence on both behaviors.

TFL was measured using four items. While the measure reflects four dimensions of TFL, its construct validity may be subject to criticism. Relying on a one-year cross-sectional dataset means that this study's findings might not be fully generalizable to all public sector environments across different cultures.

This article's findings on how TFL is contextualized under different OJ contexts will help advance understanding of how it works in contemporary public organizations.

Despite the importance of OJ as a vital heuristic that reshapes employees' perceptions of their organizations, few studies have focused on how it can moderate the relationship between TFL and employees' extra-role behaviors. By investigating such moderating effects, this study advances the scholarly understanding of boundary conditions that affect TFL and its effectiveness in organizational settings. It utilizes a South Korean survey, which brings an international perspective to this understanding.

This study examines the relationships among distributive justice, procedural justice, and employee willingness to engage in customer‐oriented behavior. Data collected from 328 employees at eight general hospitals in Korea show that distributive justice does and procedural justice does not directly affect employee willingness to engage in customer‐oriented behavior. Procedural justice does, however, positively affect perceptions of distributive justice.

The purpose of this study is to investigate individual and organizational factors that influence the relationship between career development and job performance improvement.

This study adopts multilevel analysis, using the 2013 Human Capital Corporate Panel data set compiled by the Korea Research Institute for Vocational Education and Training.

Taking into consideration 572 employees over 61 companies, our findings reveal that job satisfaction and organizational commitment are significant individual factors that affect job performance through career development. Moreover, mentoring/coaching is found to be an organizational factor that influences job performance improvement through career development, while job rotation interferes with job performance through career development.

The framework of the present study is consistent with the framework for organizational career development created by McDonald and Hite (2016), which emphasizes considering both organizational and individual factors together.

The results of this study provide empirical evidence and practical implications for leaders, line managers and human resource managers who are responsible for employees’ career development when they plan career development interventions.

This study offers a conceptual framework for career development, paying special attention to multi-level development.

Purpose – This chapter examines the roles of the Unification Church (UC) in reconstructing the discourse of the gendered desire of Filipina marriage migrants and their Korean husbands, serving as an intermediary agency in the process of international marriage migration, and reinforcing heterosexual practices as part of a regime of normalization.

Methodology – The chapter is based on 1 year of ethnographic fieldwork that included a review of secondary sources, participant observation, and in-depth interviews with Filipinas and Korean men.

Findings – The chapter shows the ways in which the UC reinforces the dominant discourse of gendered desire that portrays marriage migrants as women who wish to migrate mainly to marry a man who can provide economic stability. Filipina migrants, however, infuse the cultural discourse of romantic love into their decisions about husbands and marriage migration. Lastly, as the UC delineates normative heterosexual practices based on its religious doctrines, the church becomes a “regime of normalization” for traditional patriarchal heteronormativity.

Social implications – The chapter contributes to the idea that gender and sexuality are socially constructed and constitutive of migration.

Originality/value of chapter – The chapter examines not only the matchmaking role of an intermediary agency that facilitates cross-border marriages but also the agency's role in re/constructing gendered desire. Further, the chapter contributes to an understudied area: the social process of reconstructing heteronormativity in a transnational context.