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Service businesses, like product manufacturers, face loss exposures‐sets of circumstances that could give rise to losses. The losses may never occur, but the firm must plan for the possibility that they will. Risk management involves the treatment of loss exposures in a cost‐effective manner to protect the firm against losses of a fortuitous nature. The risk management process as it is applied in a service business is described. The process involves a five‐step sequence that service organisation managers can use to detect and evaluate loss exposures, select and implement techniques to treat them, and monitor the results of their efforts. Though the focus is on service firms, many of the risk management ideas discussed are applicable to other types of organisations.

In an article, explanatory of the System of Permanent Analytical Control and of the methods of working, the Daily Mail has observed :—

The management of children′s literature is a search for value and suitability. Effective policies in library and educational work are based firmly on knowledge of materials, and on the bibliographical and critical frame within which the materials appear and might best be selected. Boundaries, like those between quality and popular books, and between children′s and adult materials, present important challenges for selection, and implicit in this process are professional acumen and judgement. Yet also there are attitudes and systems of values, which can powerfully influence selection on grounds of morality and good taste. To guard against undue subjectivity, the knowledge frame should acknowledge the relevance of social and experiential context for all reading materials, how readers think as well as how they read, and what explicit and implicit agendas the authors have. The good professional takes all these factors on board.

The enormous improvement in child health in this country—in infant mortality and morbidity, in physical growth and well‐being, are self‐evident. Not only do we see the physical improvement in our children, but it strikes visitors from overseas more forcibly, and there can be few other countries in the world which can boast such swarms of healthy, vigorous children. If this was preventive medicine's only success, it would be worth many times over the money spent on this branch of the National Health Service, which is little enough in all conscience: about £20 millions a year compared with over £400 millions for curative medicine. Can any of the undoubted great and dramatic advances of the latter match the far‐reaching effects of this one achievement of preventive medicine?

area E-Business; Corporate Strategy; Strategic Management; Operation Management.

level/applicability Senior undergraduate; MBA; EMBA.

overview After development for 10 years, JD was now China’s second largest business-to-customer (B2C) e-retailer and the largest in self-operated sector. It was September 2015 when Liu Qiangdong was deciding whether to persist with JD’s self-operated model and the heavy investment in the self-built logistics system. JD’s business model had been functioning well. However, as JD grew bigger and bigger, it became too expensive to expand its logistics system. JD had not made a profit since it raised funds from investors. Liu had to come up with a good proposal before the next monthly meeting to convince them that JD would finally overtake its biggest rival, Alibaba which ran on a different business model. In addition, JD was exploiting the rural and the global markets, as well as a new business in internet finance. Facing challenges and dilemmas, should JD persist with its model? How could Liu align short-term profitability with long-run development? How could JD overcome attacks from Alibaba and other competitors?

learning outcomes This case is appropriate for courses in e-business and strategy, particularly those with a strong focus on doing e-business in emerging markets (e.g. China). After studying the case, students should be able to: understand the e-commerce market in China; understand business models and key strategies of e-retailers; identify and analyse the pros and cons of the self-operated business model and self-built logistics system in e-commerce; learn how to evaluate performance, strategies and business models of e-commerce companies; and extract key trends in the market and compare different strategies.

materials Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS 11: Strategy.

Legislation is being prepared in both Canada and the USA to force a new social reality on the workplace in which pay systems will be made equitable. The vehicle will be job evaluation. This article details, in practical terms, how job evaluation techniques can be used as a means of social‐reorientation towards a new era of industrial relations.

ALTHOUGH the active European and Asiatic land war has not begun so far as the bulk of the English are concerned and there are no visible signs of war's ending, advantage has been taken by many bodies to outline their after‐war proposals. Stale as we know that simple statement to be, we want to insist again that no one should be deflected for long from this reconstruction problem on the grounds that the decisive phases of war are still before us. Improbable as it seems, peace might “break out” at any time and might be catastrophic if food, clothing, homes and employment were not available on a scale at present scarcely dreamed. All the reports on reconstruction we have seen—of the Labour Party, N.A.L.G.O., the Educationists, as well as the more national ones, the Beveridge, the Uthwatt and those, so far as they exist, of the political parties, have common factors. The imperative of the moment is to relate these and to admit without party bias, the grounds of agreement so that some sort of work may begin. If this is not done—and who is to do it?—the whole of reform may be suffocated in a mass of indigestible verbiage. Libraries are vital, we say and believe, but in the general welter of words the many words of the excellent McColvin Report will not have fair consideration we fear. Our readers know that a strong committee of the Library Association has been giving assiduous study to the much shorter statement which is to embody library aspirations. We hope that it may not be long delayed, although we recognize that undue haste might lead to prolonged repentance.

The purpose of this paper is to explore Bryan Stevenson’s (2014, 2015) call to action from within two emergent schools of thought in criminology, “cultural criminology,” and “convict criminology”, which share a special concern with the contributions that criminological research makes to a climate of social control and punishment. The author’s central aim is to explore the capacity of what the author argues is a potentially under-leveraged tool of social change – the philosophies underlying and implemented in cultural and convict criminology.

To demonstrate the potential impact of this research, the author draws upon a purposive sample of qualitative studies that exemplify the particular emotive, moral, and aesthetic goals central to Stevenson’s call to action. The impact of the production of images of crime, crime control, and criminals that emerge in the development of the paradigms central to cultural and convict criminology is finally discussed in terms of Stevenson’s four prescriptions for social and criminal justice reform.

The underlying philosophies, theoretical assumptions, and methodological approaches dictated by convict and cultural criminology are uniquely equipped to make visible the forces linked to resistance to penal and social reform.

In synthesizing cultural criminology and the emergent convict criminology as guides to doing empirical research, and identifying each as embodying Stevenson’s call to action, the author hopes – maybe not to extract those easily ignitable, invisible forces away from reform efforts entirely, but at least – to provide those who are interested with a more nuanced map of where they are not likely to live and breathe them. Stimulating and widening the criminological imagination might not satisfy our need to quickly and concretely apply a solution to injustice, but it might be what the problem demands.

Stevenson (2014) argues that the extent of injustice in the US criminal justice system is so pervasive, extraordinary, and long standing, that everyone has a role to play in the course of our everyday lives in turning the tide of indifference and cruelty that feed mass injustice and incarceration. Applying his proposals to the on-the-ground working lives of empirical criminologists holds potential for effecting change from the top-down.

Along with traditional marketing channels, social media outlets are integrated as a part of the marketing mix. Social media has changed the dynamics of interaction between companies and consumers that foster this relationship. Managing brand fan pages on social networking sites is a specific way the companies are using. Customers can become brand fans on these pages and indicate that they like the brand posts, share on their wall or simply comment. The purpose of this paper is to analyse the impact of cultural differences on the effectiveness of social media metrics and scientifically tested brand engagement in terms of commitment, loyalty and brand recommendations.

The authors analysed 1,922 brand posts from five different brands of a single product category in three different countries. Ordinary least square and hierarchical moderation regression was used to test the hypotheses.

Results show that all determinants are not equally suitable for enhancement of number of likes, comments and shares. More specifically, vivid and interactive brand post determinants enhance the number of likes. Furthermore, interactive brand posts enhance the number of comments while vivid brand posts enhance number of shares. Moreover, impact and intensity vary across different cultures.

Brand fan page moderators can obtain guidance from the research in formulating their social media marketing strategies in order to decide which post determinants to place on the fan page.