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This study aimed to examine younger and older employees’ use of five conflict strategies to handle an actual conflict incident with other employees. With reference to the socioemotional selectivity theory, this study tests whether older employees, as compared with younger employees, would use more avoiding to handle conflicts with supervisors but less dominating to handle conflicts with subordinates. Moreover, this study investigates whether the interaction effect between role of the conflict partner and age would be explained by goal interdependence. Furthermore, it also tests whether the negative effect of avoiding on interpersonal relations and job satisfaction would be moderated by age.

The three hypotheses were tested in a sample of 280 Chinese managerial and executive employees aged between 22 and 66 years. Participants were asked to recall their behavioral responses to an actual conflict incident with other employees.

Results showed that relative to younger employees, older employees utilized more avoiding to deal with conflicts with supervisors and less dominating with subordinates. Such age differences in avoiding and dominating strategies were found to be explained by cooperative and independent goals held by the participants in the conflict incident. In addition, the negative effect of avoiding on interpersonal relations was only shown among younger employees but not among older employees.

This finding suggests that the use of passive strategies is not always harmful to working adults, largely depending on the age of the users.

Scholars and practitioners in the OB literature nowadays appreciate that emotions and emotional regulation constitute an inseparable part of work life, but the HRM literature has lagged in addressing the emotional dimensions of life at work. In this chapter therefore, beginning with a multi-level perspective taken from the OB literature, we introduce the roles played by emotions and emotional regulation in the workplace and discuss their implications for HRM. We do so by considering five levels of analysis: (1) within-person temporal variations, (2) between persons (individual differences), (3) interpersonal processes; (4) groups and teams, and (5) the organization as a whole. We focus especially on processes of emotional regulation in both self and others, including discussion of emotional labor and emotional intelligence. In the opening sections of the chapter, we discuss the nature of emotions and emotional regulation from an OB perspective by introducing the five-level model, and explaining in particular how emotions and emotional regulation play a role at each of the levels. We then apply these ideas to four major domains of concern to HR managers: (1) recruitment, selection, and socialization; (2) performance management; (3) training and development; and (4) compensation and benefits. In concluding, we stress the interconnectedness of emotions and emotional regulation across the five levels of the model, arguing that emotions and emotional regulation at each level can influence effects at other levels, ultimately culminating in the organization’s affective climate.

The aim of this study is to identify the travel constraints of people with special needs (PwSN) and the strategies used to overcome them. The article also intends to analyze the differences in travel constraints and negotiation strategies according to the type of disability and/or special need.

A qualitative study was conducted in which a sample of PwSN (people with disabilities – mobility, sensory and cognitive – seniors and people with food allergies) were interviewed in depth.

PwSN face a wide range of constraints when engaging in tourism activities. These constraints are very diverse and influence people with different intensity and have to be overcome using different negotiation strategies. However, differences in the constraints were observed according to the type of special needs.

One of the most significant practical implications of this research is the need for raising awareness regarding human diversity among tourism stakeholders. It is critical to link sectoral policies that are reflected in the social and business reality, creating public–private partnerships to raise the sharing of knowledge, equipment and services. By addressing the constraints that prevent PwSN from traveling, the tourism sector can create more opportunities for them to participate in social activities, improving their quality of life and contributing to a more sustainable and inclusive industry.

Traveling can present significant challenges for people with special needs, which affect the quality of their tourism experience. Despite growing academic attention to this issue in recent years, research in this field has primarily focused on specific aspects of disability. This study seeks not only to identify the barriers to travel faced by people with different special needs but also to explore the negotiation strategies used to overcome these barriers and the differences according to the type of special need.

The effect of ambiguity is investigated with regard to the success of a venture on the initial choice of interpersonal conflict management strategy of the venture's initiator. In the experiments reported here, subjects were asked to imagine a hypothetical situation in which the decision‐maker, in a capacity as an organization member, seeks the use of an organizational resource in order to initiate the venture. The conflict arises as another member of the organization also lays claim to the same resource. Subjects, taking on the role of the decision‐maker, show more collaboration in managing the conflict when experts disagree about the probability of successful outcome of the venture. Similar inclinations are revealed when the possible long‐term adverse consequences of the conflict are made explicit. These findings support the interpretation of ambiguity effect in terms of increased loss aversion due to personal responsibility.

Based on the collectivism‐individualism structure, the present study compared organizational conflict management behaviors between Korea (a collectivistic culture) and the U.S. (an individualistic culture). Employing a three‐way factorial design (Culture type x Relational distance x Power relationship), the present study registered robust effects of culture type in determining one's organizational conflict management behaviors. Specifically, Koreans are found to be extensive users of solution‐orientation strategies, while Americans prefer to use either non‐confrontation or control strategies in dealing with organizational conflicts. Moreover, the data also indicated that Koreans are more sensitive in exercising power when facing conflicts with subordinates in the organization. On the other hand, the effect of relational distance (ingroup vs. outgroup) in determining one's choice of organizational conflict management styles is found to be minimal. Implications of present findings for future intercultural communication research are also discussed.

In competitive labor markets, promoting employees’ learning becomes a key challenge for companies. However, in small German craft companies, employee development is always connected with worries about employee turnover. This study aims to investigate the current informal learning strategies of craft workers and how they use the strategies, the effect of learning on employees’ internal and external marketability and beneficial workplace characteristics (autonomy, feedback).

An online prestudy (N = 131) explored current informal learning strategies. In the main study (N = 526), cluster analysis was applied to identify patterns of informal learning strategies. The relations of these patterns to workplace characteristics and marketability were investigated.

Four informal learning strategies were found (informal learning from oneself, from others, from other sources and from new media). Craft workers used combinations of the strategies (i.e. patterns): three learning patterns (balanced high, person-oriented and balanced low) differed in intensity and combination with the learning strategy use. More intense learning patterns were positively related to internal marketability but were not related to external marketability. Higher autonomy and feedback availability were related to higher learning engagement.

Studies should have a broader view of informal learning strategies concerning different learning patterns. The use of new media is a learning strategy that might increase in the future.

Craft companies could promote different informal learning strategies without worries about employee turnover.

The study reveals how German small- and medium-sized enterprise employees use informal learning strategies in digitalized times and how human resources development can use informal learning strategies.

The need to improve the mental health of construction personnel has increased owing to high rates of mental health problems. Hence, a proper evaluation of a mix of implementable intervention strategies in the workplace will assist in achieving good mental health. Although there are recommendations in occupational health literature on strategies that can be adopted, it is unknown how they fit appropriately into the construction industry. Therefore, the purpose of this study is to identify the mix of strategies for the construction industry and their criticality.

Drawing from the context of developing countries with Nigeria as a case study, data was collected using the quantitative technique. A questionnaire survey consisting of 31 intervention strategies was administered to a purposive sample of 45 experts in the Nigerian construction industry. The data collected was analyzed using mean score analysis and fuzzy synthetic evaluation.

The study revealed that strategies focused on boosting employee morale and engagement and interpersonal relationship offer higher chances of improving mental health among construction personnel. The study showed that implementing job crafting and sculpting may benefit the industry. The analysis showed that the overall criticality of the intervention strategies to the Nigerian construction workplace is high, suggesting that if implemented, the mental health of construction personnel can be improved.

The study provides an initial understanding of the most critical multi-level intervention strategies to enhance good mental health among construction personnel in Nigeria and the global construction industry. These findings serve as a guide to policymakers and advocate the implementation of strategies to adopt for a psychologically healthy construction workplace in developing countries.

This study seeks to investigate strategies for building personal relationships with an organization's members, and to examine the outcomes of personal relationships in an advocacy organization.

The case study includes interviews with 39 staff people at national, state, and affiliate levels of the organization; 58 members; and five former members, for a total of 102 participants. Document analysis and participant observation were supplemental methods.

The following strategies for cultivating personal relationships were identified: direct engagement, task sharing, constitutive rhetoric, peer linking, hat‐in‐your‐hand, investment in local relationships, and targeting of aware affiliates for diversity efforts. To contribute to the discussion about the value of personal relationships in organizations, the study also investigated the outcomes of personal relationships. The outcomes found in the study include affective commitment, political leverage, social capital, member recruitment, and member retention.

Although many of the cultivation strategies and outcomes are likely to apply to various contexts, some of them may be specific to the context of an advocacy organization that has a grass‐roots culture and layers of leadership, such as local, state, and national offices.

Organizations can read the study to identify potential strategies they can use to cultivate strong personal relationships with their stakeholders.

The study produces new cultivation strategies and outcomes for personal relationships and engages in a critical discussion of the existing literature.

This study inquires into emotion work performed by call center operators. Twelve call center operators were interviewed. Qualitative methodological strategies were utilized, where the focus of the thematic content analysis was on comprehension of the call center operator's work characteristics, the organization's display rules, and the emotional self-management strategies utilized. Two types of emotional self-management strategies were found: cognitive and behavioral. The organization acknowledged that people are not always able to handle the affective cost in relation to emotion work, offering emotional support and models concerning affective self-management strategies to be used. This organizational assistance strongly influenced the choice of strategies, for the call center operators most frequently used strategies taught by the organization. Emotion work was influenced by variables concerning the work context, factors that either favored or made the work, perceptions, evaluations, and the workers and the customers' affective states problematic. Emotion work was crucial in the call center operators' working routine, whenever the customers became aggressive, and social support made the task of displaying predominantly positive feelings less arduous.

To succeed, organizations must adapt to environmental changes. Executives play a critical leadership role in this process of change. They must be aware of organizational nuances as well as external influences that may impair their interpersonal decision‐making ability. Organizations often provide a coach for executives who are having trouble with change and are in need of more effective leadership strategies. The process of coaching offers a fresh perspective for understanding and affecting organizational processes and individual behavior. A strategic position is taken when the coach gathers information, interacts with the environment, reframes information, and assists the executive in acting on pressing circumstances. The coaching process is a critical aspect of organizational development. Coaching helps the executive focus on objectives, develops resiliency, and builds interpersonal savvy. This article explores the key elements of effective coaching, a surprisingly overlooked aspect of organizational change. Steps are outlined in the coaching process and examples are given on how the process works. A case is made for executive coaching as important leverage for organizational transformation.