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Help desks have proliferated in recent years as effective and efficient ways of meeting the support needs of large and dispersed groups of people. One problem is that in large organizations, as the range of equipment and the number of applications supported grows, it becomes increasingly difficult for any member of staff to have even an overview knowledge of the entire range. Examines a unique product which intends to offer support to the supporters by using artificial intelligence techniques for the handling of users’ queries.

It is difficult to overestimate the importance of the French Revolution in Russian intellectual life. One could even make the claim that the French Revolution has had a more significant impact on modern Russian history than it has had upon modern French history! Indeed, since the end of the nineteenth century, the French Revolution has become passe in France in the sense that no Frenchman has looked at it as a blueprint for current political development. While there have been cases in which some of the old revolutionary images were invoked to bolster support for certain political activities (such as support for the war against Germany), it has never been wholeheartedly re‐embraced and there has been a sense of detachment about the revolution, a sense that modern conditions were somehow different.