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The purpose of this paper is to investigate the practices of information and communication technology (ICT) in modernizing the courts. In this context, this paper focuses on the usage of ICT in the Nepali judiciary system involving both judicial and court administration to automate judicial activities.

A narrative case study was conducted to identify the current status of technology in the judiciary system concerning court automation and administration. The information was gathered from justice, case registration officer, bench officer and admin personnel.

This study shows that technological intervention is made in the Nepali judiciary to automate judicial activities. The judicial activities, such as case registration, case automation, case hearing, the decision of cases and cause list, are of high priority and are managed through case management software. Furthermore, it demands an innovative learning environment within the judiciary to strengthen the capacity of the employees of the judiciary in the field of ICT.

This study anticipates the participant’s perception and practical aspects of technology to modernize the courts to provide better and more effective service to its stakeholders. This study carried out the perceptions of the justice, bench officer, case registration officer and admin personnel. The voice of the other stakeholders was not carried out.

This paper establishes the practical aspects of ICT in modernizing the courts to provide better services to its stakeholders. It also replicates the status of ICT in the Nepali judiciary.

This paper tries to establish the practical implications of ICT along with its importance in the judiciary of Nepal.

The marriage between information and communication technology (ICT) and law has brought forward a significant change in the administration of justice. This paper aims to present the scenario of technology adoption in the court of law with special reference to Malaysia. It also aims to illustrate the intelligent use of technology to advance the pace of the administration of court reflected in w‐Shariah project in Shariah Court systems in Malaysia through various electronic applications, and finally propose an ICT adoption framework based on an information systems (IS) theory.

This research adopts a qualitative case study approach to explore the scenario of information technology (IT) adoption in the court of law in Malaysia through semi‐structured interviews, observation and document reviews. Data gathered provide an understanding of how technology is used in the court workflow as well as the whole life‐cycle management of records in Shariah Court. This case study covers the management of records in Shariah courts of Kuala Lumpur and Putrajaya. It involves personal observations on the whole life‐cycle of court room technology management.

Five e‐Shariah modules were applied in 110 Shariah courts in Malaysia in 102 locations nationwide, using the electronic government network called EG*Net. E‐Shariah applications managed to standardize work environment in Shariah courts and link all the business processes on a single channel. Case clearance rate has risen significantly since then.

This research is limited to the electronic applications in Shariah Court system, the secondary legal system in Malaysia after the Civil Court system. It is suggested that the future research is done to the Civil Court system, to complement the current research; in order to have a complete IS perspective on the overall legal system in Malaysia.

This paper proposed a technology adoption framework for electronic court management, which can be used by the policy makers for the enhancement of justice system. This research provides a foundation for practical technology adoption in courts.

This paper demonstrates how ICT allow for better management of court management within institutionalization theory. It presents various kind of technology adoption in courts, including video conferencing with high‐tech video presenters and monitors, recreation of crime scene, electronic filing system, electronic case management and electronic court records management and systematic information storage and retrieval system. It discusses the three isomorphic pressures (coercive, normative and mimetic) that influence the technology adoption process. A research framework is presented which is expected to benefit the policy makers and judicial practitioners.

European justice systems are facing a dramatic performance crisis due to the frequent inability to resolve cases without incurring unreasonable delays and backlogs. In this framework, the Italian Judicial system places itself well below the European countries average, in terms of speed of resolution of administrative, civil and criminal trials. The purpose of the paper was to (1) identify factors affecting Italian judicial system efficiency and (2) identify potential actions to manage them, improving judicial system efficiency.

In order to achieve the aims of this paper, a systematic review to map all critical factors discussed in previous studies was performed. Studies were extracted from Google Scholar, Web of Science and SSRN databases. In total, 22 studies were included.

The identified factors of inefficiency of the Italian judicial system have been divided into three macro-classes depending on whether they concern human resource management, the judicial process or whether they pertain to internal or external outside the judicial organization. For each of these, possible strategies have been developed in a new conceptual framework.

The framework seeks to assist policymakers in forming policy measures that can significantly increase court effectiveness. This is the first attempt to review and map all factors affecting judicial system efficiency systematically, providing a new conceptual framework to manage them.

E-court systems automate court processes and provide better case administration with more effective and efficient justice delivery. This paper aims to present the e-court system in the Sulaimaniyah Appellate Court in the Kurdistan Region of Iraq as a case study. It identifies significant improvements after adopting the system.

This study used a qualitative approach with an exploratory case study design. Data collected from a triangulation of three sources through structured expert interviews with 30 stakeholders, personal observations by two of the authors, supported by analyzing current relevant literature. R package for Qualitative Data Analysis was the analysis tool.

Findings showed 10 improvements that enhanced court efficiency and effectiveness concerning better case administration, a more transparent process and increased court case security.

This research is limited to improvements after adopting an e-court system.

This research provides a foundation for practitioners who are on the way to implement the e-court system and serves the decision-makers in the Kurdistan Regional Government to plan future expansion in the region.

This research focuses on the e-court system in the Kurdistan Region of Iraq. It is implemented as a first e-service to be a pilot for a broader plan to integrate all appellate courts in other cities in the Kurdistan of Iraq, hence, stepping toward the implementation of e-government.

In this paper we describe the process of developing and implementing a knowledge management system for the Spanish judicial domain. Spanish judges, especially newly‐recruited ones, hold a solid background of theoretical legal knowledge, but are much less familiar with the judicial knowledge of the more senior judges acquired from everyday practice and case resolution. The aim of this development is to capture and model these two aspects of judicial knowledge – theoretical and practical – for knowledge browsing and retrieving.

Semantic web technologies are applied to feed a question‐answering system based on ontologies of professional legal knowledge (OPLK).

There is a kind of specific legal knowledge, which belongs properly to the expert domain, not being captured by current legal core ontologies, i.e. Judges require clues, hints or well‐grounded practical guidelines that refer to the problem they have before them when they put a question or start the query. A scalable and useful frequently‐asked questions system should have a simple, natural language interface, work in a real time environment, and the questions included in the system should be of high quality and reflect the current situation.

The final system will enable the users to ask queries in natural language and obtain answers, which are supported by legal documents stored in specialized legal databases. Special care is taken regarding usability issues, in order to ensure the highest user satisfaction.

From 2009 to 2011, the International Records Management Trust conducted a research project called Aligning Records Management with ICT/E‐government and Freedom of Information in East Africa, with funding from the International Development Research Centre. The research was concerned with the integration of records management components into ICT/e‐government and freedom of information initiatives, which are priorities for the governments in East Africa. This paper aims to discuss these issues.

The research focused on the governments of the member states of the East African Community; Kenya, Uganda, Tanzania, Rwanda and Burundi. In each of these countries, research teams examined the level of records management functionality in new or planned court case management systems, where possible.

The findings demonstrated how the lack of a national regulatory framework for records management, at the highest level, could affect the design and implementation of systems, at the lowest, technical level.

This paper draws together the case studies prepared by the author from data collected by the national research teams, to provide an overview of the issues encountered in Kenya, Uganda and Tanzania, which were the member states of the original East African Community, and demonstrate the correlation between ICT and records policy integration and court case management system functionality.

The purpose of this paper is to investigate the practices of knowledge management (KM) by the Justices and bench officers of Judiciary of Nepal. The aim of this study is to explore the KM practices by the Justices and bench officers of the Supreme Court of Nepal during the process of the decision-making process and Judgmental preparing process.

The qualitative design and case study method was applied to this research. The information were collected from the Justices and bench officers of the Supreme Court of Nepal by using an interview of the participants.

It was essential to establish the KM in judiciary in the process of case hearing, decision-making and execution process. The KM tool and techniques help to make the employee of judiciary including justices to make a decision faster. It also establishes the values of the KM in judiciary from Judicial and administrative perspectives.

The study anticipated the participants’ perceptions and practices of KM during the process of case hearing, decision-making and decision execution process of the case. This research was not viewed from the perspectives of judicial administration. The research participants of this study were Justices and bench officers of the Supreme Court of Nepal. So, it reflects the scenario of practices of Supreme court of Nepal.

This paper provides support for the importance of KM practices and awareness in judiciary to enhance the decision-making process during the case hearing process by the Justices in court.

This paper tries to establish practical implication along with its importance in Judiciary of Nepal.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Many countries aim to improve public services by use of information and communication technology (ICT) in public service supply chains. However, the literature does not address how inter-organizational ICT is used in redesigning these particular supply chains. The purpose of this paper is to explore this important and under-investigated area.

An explorative multiple-case study was performed based on 36 interviews, 39 documents, extensive field visits and observations providing data on digital transformation in four European criminal justice supply chains.

Two different design approaches to digital transformation were found, which are labelled digitization and digitalization. These approaches are characterized by differences in public service strategies, performance aims, and how specific public characteristics and procedures are dealt with. Despite featuring different roles for ICT, both types show the viable digital transformation of public service supply chains. Additionally, the application of inter-organizational ICT is found not to automatically result in changes in the coordination and management of the chain, in contrast to common assumptions.

This paper is one of the first to adopt an inter-organizational perspective on the use of ICT in public service supply chains. The findings have scientific and managerial value because fine-grained insights are provided into how public service supply chains can use ICT in an inter-organizational setting. The study shows the dilemmas faced by and possible options for public organizations when designing digital service delivery.

The purpose of this study is to assess whether the implementation of the electronic Court Records Management System (CRMS) at the Gaborone Magisterial District, Botswana, brought improvements in the delivery of justice as expected in the management of case file records.

Principally, a quantitative approach utilizing a research survey design, supplemented by a qualitative approach was used in this study.

The CRMS implementation led to improvements in case file management at the Gaborone Magisterial District; case files were successfully captured into the system; retrieval of case files became easier; and incidents of lost and misplaced case files went down significantly. Challenges included shortcomings related to the security of digital case files, digital records preservation and disposition, records appraisal, training, inadequate bandwidth and shortage of computers, as well as inadequate archives and records management standards and guidelines.

The findings of the study are limited to the case study and cannot be generalized to other organizations.

The findings should aid future implementation of court records management systems in the judiciary specifically and the public sector in general in Africa. Lessons learnt can enable the avoidance of pitfalls experienced in the implementation of CRMS by other courts.

This paper provides empirical evidence from an original study.