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This paper explores the patterns of the current needs of users' social characteristics in post occupancy evaluation (POE) associated with the environmental performance of green buildings using systematic literature review (SLR). This paper aims to establish a conceptual nexus between environmental performance mandates and the current needs of the users' social characteristics.

This paper adopts a SLR approach designed using Preferred Reporting Items for Systematic Reviews and Meta-Analyses for 21 articles that were selected as qualitative synthesis in this study. The search parameter for the selected articles in this review was limited to publications in three databases, Scopus, Web of Science and Emerald, between January 2016 and January 2023, with the help of qualitative software ATLAS.ti 9© in the presentation of the network codes. The initial literature search has retrieved 99 papers which sequentially excluded 42 papers due to exclusion criteria, and the researcher was left with 57 papers. Out of 57, 14 papers were then removed due to duplication of records found in the Scopus and Web of Science databases, and 43 articles were further screened for qualitative synthesis. A thorough critical appraisal was applied to ensure that only selected papers were included, consensus was achieved among the authors and 22 papers were excluded. The qualitative synthesis has finalized 21 studies, and they are selected as confirmative findings.

Using network codes presentation of ATLAS.ti 9©, the result shows that the social characteristics are influenced by the evaluated building category and the users' category – the stakeholders (owners, designers) and the occupants. New-fangled elements in environmental performance mandates are legitimacy and accessibility. The users’ social characteristics are derived from the category of users, where the stakeholders (designers, owners) are relatively a novel benchmark in meeting the POE objectives towards environmental performance. The least attention on the users’ social characteristics based on the findings shows that image, experiential (conjoint), happiness, interactive behaviour, morale and values are depicted as the social current needs in the environmental performance using POE. However, all stakeholders and the building occupants’ social characteristics must have a confirmative relation to the performance mandates, especially for newly performance mandates elements: legitimacy and accessibility.

The research limits the literature search between the recent January 2016 and January 2023 in Scopus, Web of Science and Emerald databases. Limiting the year of publication to the recent years is important to select and rank relevant scientific papers which encompass the reviewed subject. Other limitations include the selection of papers focusing on the POE approach and environmental performance as the main subject of evaluation. Other evaluation purposes that are not related to environmental objectives are excluded in this study.

The characteristics of the social elements become a challenging subject in meeting the environmental performance needs as they lean more towards intangible elements. The novelty of the findings is drawn from the new pattern and current needs of users' social characteristics in POE for environmental performance.

There are rising issues with the delivery performance of Malaysian low-cost housing (LCH) because the occupants are inclined to perceive safety hazards. Among the safety issues raised during the occupancy period in LCH are structural instability and falling building fragments. Without defining the occupants’ requirements in the early housing development, it is hard to determine the prevailing safety factors. Hence, this paper emphasises the application of post occupancy evaluation (POE) that incorporates participation from the occupants as a tool to assess the safety performance of Malaysian LCH. The purpose of this study is to develop a framework of POE integrated with safety elements for Malaysian LCH.

This research was carried out with a quantitative method using questionnaires as the survey instrument involving safety inspection survey and satisfaction surveys. The inspection survey and Occupants’ Satisfaction Survey were carried out based on 24 LCH projects located in the federal territory of Kuala Lumpur, Malaysia. In total, 380 samples were used for both surveys. Statistical correlation was used to affirm the incorporation of occupants’ participation towards safety performance in the POE approach. The Spearman’s rho (r) correlation was used in the analysis for variables in both surveys which consisted of an ordinal scale.

The correlation result revealed that there was a significant relationship among all safety attributes between safety performance and occupants’ satisfaction. Therefore, a framework consisting of POE and safety elements has been proposed based on the significance of both variables. The development process of the framework used the vital phases of POE and inputs of safety elements which consisted of three main stages: planning phase as safety input, conducting phase as safety process and applying phase as safety output.

The surveys were limited to the rented People’s Housing Programme located in Kuala Lumpur and not extensively to all LCH programmes in Malaysia. The surveys were also not carried out to other LCH programmes such as the Hardcore Poor Housing Programmes and the low- to medium-cost housing because of the limitations of time and resources.

This research has introduced a new dimension for safety performance assessment in LCH using the POE as the safety performance tool. By allowing the participation of occupants for safety assessment, this study stresses the fundamental concept of POE by highlighting the importance of obtaining feedback from the building occupants.

As a proactive measure, the proposed framework was introduced as an improved procedure to inspect safety performance in LCH during occupancy, in lieu of the current assessment process. Receiving complaints from the occupants after the occurrence of incidents is demarcated as a reactive approach, whereas the current inspection survey does not incorporate the occupants’ participation. Feedback from occupants is not a routine of building assessment during occupancy; hence, using POE is generally a new dimension of safety performance in Malaysian LCH.

The purpose of this paper is to develop a building performance (BP) rating tool concerning the health and safety risk of building users in higher educational buildings (HEB). This paper presents the findings of a preliminary survey, which is the establishment of performance-risk indicators (PRIs) as an initial construct for the development of BP rating tool. The construct items consist of three criteria as the main focus, namely performance element, risk frames and the indicators.

This paper adopts a qualitative approach to achieve the outcome for the preliminary survey. The determinants of the indicators were preliminarily compiled from literature and previous established BP evaluation (BPE) schemes. The initial construct of indicators are then further confirmed through semi-structured interviews involving 18 building operators in Malaysia’s public university buildings. Their views are needed to obtain suitability of the listed indicators for BP rating assessment to be used in the local HEB. The transcription and interpretation from the interview findings are carried out using Atlas.ti© qualitative software.

The interpretation of the interview findings has supported the justification for this paper that there is no proactive action in executing BP assessment to mitigate risk towards users’ health and safety. The findings also revealed that there are 26 indicators that are rated as suitable to be used for the local context of Malaysia’s HEBs. The indicators are categorised under three performance elements, which are functional performance (FP), technical performance (TP) and indoor environmental performance (IEP).

Because the chosen building sample is HEBs, the indicators may not be generalised as the suitability of the items were determined from the respective operators. Therefore, it is recommended that further research is carried out for other types of buildings.

The proposed PRIs have a significant role in the building maintenance and management in HEBs. The result is able to suggest methods for the management to improve and optimise the BP aspects by focusing occupants’ health and safety risk as a reactive process.

This paper highlights the benefits of integrating two previously separate fields: BP and risk management (RM) and, thus, helps providing opportunities for improvement of BP and the relationships with risk and satisfaction of the users. It may initiate a new perspective in optimising the BP and mitigating the health, safety and environmental risk by sensitivity to changing needs of occupants in HEB.