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Systematic literature review: the nexus of users’ social characteristics to environmental performance mandates in post occupancy evaluation (POE)

Natasha Khalil (Department of Quantity Surveying, College of Built Environment, Universiti Teknologi MARA, Perak Kampus, Perak, Malaysia)
Syahrul Nizam Kamaruzzaman (Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia)
Mike Riley (School of Civil Engineering and Built Environment, Liverpool John Moores University, Liverpool, UK)
Husrul Nizam Husin (Department of Quantity Surveying, College of Built Environment, Universiti Teknologi MARA, Perak Kampus, Perak, Malaysia)
Abdul Hadi Nawawi (Centre of Studies for Estate Management, College of Built Environment, Universiti Teknologi MARA, Shah Alam, Malaysia)

Facilities

ISSN: 0263-2772

Article publication date: 14 September 2023

Issue publication date: 4 January 2024

139

Abstract

Purpose

This paper explores the patterns of the current needs of users' social characteristics in post occupancy evaluation (POE) associated with the environmental performance of green buildings using systematic literature review (SLR). This paper aims to establish a conceptual nexus between environmental performance mandates and the current needs of the users' social characteristics.

Design/methodology/Approach

This paper adopts a SLR approach designed using Preferred Reporting Items for Systematic Reviews and Meta-Analyses for 21 articles that were selected as qualitative synthesis in this study. The search parameter for the selected articles in this review was limited to publications in three databases, Scopus, Web of Science and Emerald, between January 2016 and January 2023, with the help of qualitative software ATLAS.ti 9© in the presentation of the network codes. The initial literature search has retrieved 99 papers which sequentially excluded 42 papers due to exclusion criteria, and the researcher was left with 57 papers. Out of 57, 14 papers were then removed due to duplication of records found in the Scopus and Web of Science databases, and 43 articles were further screened for qualitative synthesis. A thorough critical appraisal was applied to ensure that only selected papers were included, consensus was achieved among the authors and 22 papers were excluded. The qualitative synthesis has finalized 21 studies, and they are selected as confirmative findings.

Findings

Using network codes presentation of ATLAS.ti 9©, the result shows that the social characteristics are influenced by the evaluated building category and the users' category – the stakeholders (owners, designers) and the occupants. New-fangled elements in environmental performance mandates are legitimacy and accessibility. The users’ social characteristics are derived from the category of users, where the stakeholders (designers, owners) are relatively a novel benchmark in meeting the POE objectives towards environmental performance. The least attention on the users’ social characteristics based on the findings shows that image, experiential (conjoint), happiness, interactive behaviour, morale and values are depicted as the social current needs in the environmental performance using POE. However, all stakeholders and the building occupants’ social characteristics must have a confirmative relation to the performance mandates, especially for newly performance mandates elements: legitimacy and accessibility.

Research limitations/implications

The research limits the literature search between the recent January 2016 and January 2023 in Scopus, Web of Science and Emerald databases. Limiting the year of publication to the recent years is important to select and rank relevant scientific papers which encompass the reviewed subject. Other limitations include the selection of papers focusing on the POE approach and environmental performance as the main subject of evaluation. Other evaluation purposes that are not related to environmental objectives are excluded in this study.

Originality/value

The characteristics of the social elements become a challenging subject in meeting the environmental performance needs as they lean more towards intangible elements. The novelty of the findings is drawn from the new pattern and current needs of users' social characteristics in POE for environmental performance.

Keywords

Acknowledgements

The authors would like to express their appreciation to Universiti Teknologi MARA (UiTM) for providing access to the subscribed online library databases, which were instrumental in accessing the literature for this study.

Citation

Khalil, N., Kamaruzzaman, S.N., Riley, M., Husin, H.N. and Nawawi, A.H. (2024), "Systematic literature review: the nexus of users’ social characteristics to environmental performance mandates in post occupancy evaluation (POE)", Facilities, Vol. 42 No. 1/2, pp. 1-26. https://doi.org/10.1108/F-01-2023-0001

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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