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In the presented research, the authors have conducted the literature review and organised real interviews of fruit retailers (FRs) to construct the advanced hierarchical structural (AHS) chain of macro-micro parameters for measuring the performances of defined fruit supply bazaars (FSBs). Apart from this, the purpose of this paper is to develop the grey set-based scorecard model for solving the proposed AHS chain of macro-micro parameters.

The performance of FSBs is linked with the supply of fruits towards clients under a feasible rate, which circuitously depends upon the evaluation of the economic locality of FSBs. The authors developed an advanced hierarchical structure of macro-micro parameters via a literature survey and considered these parameters based on the sampling score of FRs corresponding to select feasible FSBs/alternatives. Furthermore, the authors developed a grey set-based scorecard model for undertaking the incomplete information of FRs against the hierarchical structure.

It is found that the work is well suited for FRs as they can measure the performances of defined FSBs in accordance with their own opinions under the proposed AHS of macro-micro parameters. Apart from this, the work is useful for benchmarking the vegetable supply bazaars (VSBs) on the replacement of AHS. The proposed hierarchical structure with a grey-based scorecard model is flexible in its nature and can undertake more than 1,000 macro-micro parameters and FRs to access potential decision.

The conducted research work has a precise value for evaluating the economic FSB locality. The overall performance scores of considered FSB localities are computed as (∂₁)=1.991, (∂₂)=2.567 and (∂₃)=2.855, where (∂₃) is found to be more significant than available FSBs. This work can be used for opting the economic locality of VSB too.

The main purpose of present study is to model the replacement policy under uncertainty for managerial application based on grey-reliability approach by considering the subjective views of quality control circle (QCC). The study objectively links the optimality between individual replacement and group replacement policies for determining the minimum operational costs. The integrated framework between QCC, replacement theory, grey set theory and supply chain management is presented to plan replacement actions under uncertainty.

The study proposes the concept of grey-reliability index and built a decision support model, which can deal with the imprecise information for determining the minimum operational costs to plan subsequent maintenance efforts.

The findings of the study establish the synergy between individual replacement and group replacement policies. The computations related to the numbers of failures, operational costs, reliability index and failure probabilities are presented under developed framework. An integrated framework to facilitate the managers in deciding the replacement policy based on operational time towards concerning replacement of assets that do not deteriorate, but fails suddenly over time is presented. The conceptual model is explained with a numerical procedure to illustrate the significance of the proposed approach.

A conceptual model under the framework of such items, whose failures cannot be corrected by repair actions, but can only be set by replacement is presented. The study provides an important knowledge based decision support framework for crafting a replacement model using grey set theory. The study captured subjective information to build decision model in the ambit of replacement.