Search results

Written partially in response to a previous paper published in this Journal suggesting that leadership and leaders are categorised as ‘transformational’ or ‘transactional’, the author suggests that these definitions are too narrow to be reflective of reality. It is instead argued that true and effective leaders operate in a multidimensional framework that combines styles, skills, attributes and abilities that fall within what we commonly refer to as management and leadership. It is suggested that there is a need to move on and to accept that there is not an all‐encompassing model, definition or style of leadership.

This paper aims to briefly review leadership within the contemporary UK National Health Services (NHS) including Department of Health and Royal College of Nursing (RCN) initiatives.

It is argued that the concept of clinical leadership is a viable and important one, and is theoretically consistent with the contemporary social psychological literature on the importance of “local” leadership to effective organizational functioning. Field theory proposes that local influences (e.g. local management) on attitudes and behaviour will to a large extent mediate the impact of the organization (e.g. organisational structure and values) on (in this instance) health care delivery.

The reality of clinical leadership must involve a judicious blend effective management in the conventional sense with skill in transformational change in order to make real difference to the care delivery process.

For leadership initiatives to become truly culturally embedded into the “way we do things around here”, they require more than just individual training and development.

A view is offered for the practical interpretation of the clinical leadership concept in relationship terms. This will involve management of the relationship between health care professionals, between health care professionals and the “organizations” to which they are accountable and between health care professionals and service users.

This paper seeks to examine the impact of a leadership development programme provided for, and funded by, the NHS.

It analyses the context, process of delivery and outcomes of the programme in the light of relevant leadership research. The programme itself is described after some consideration of the literature. Although the programme was originally commissioned by the NHS Leadership Centre for Human Resource (HR) professionals from the NHS, it is now offered to any aspiring or newly‐appointed director, and aims (amongst other things) to enable NHS staff to manage people more effectively within the context of change.

The paper concludes that the programme has, to date, been successful in impacting on personal and organisational contribution, as far as individual participants, commissioners and providers are concerned, and as far as can be measured within current understanding.

The programme fits well with the most recent typologies of leadership development.

By drawing on leader–member exchange theory, this study aims to understand the relationship between job autonomy, transformational leadership and psychological well-being mediated by job satisfaction among front-line employees in Chinese commercial banks.

A cross-sectional study which consists of 96 respondents from 5 Chinese commercial banks is conducted.

Through data analysis, the results reveal that transformational leadership and job autonomy are significantly positively related to job satisfaction and directly related to the psychological well-being of front-line employees in Chinese commercial banks. Another interesting finding is that there is a mean difference between male and female front-line employees in Chinese commercial banks on the preference of job autonomy and transformational leadership.

The current study offers further evidence for which strategies Chinese commercial banks should adopt to enhance and protect the rights of front-line employees’ psychological well-being. As front-line employees in commercial banks play a vital role in contributing to bank profits and operational efficiency. They are not only the employees for making profits but also have the right to experience the psychological well-being as a human. Employees with a high level of job satisfaction and psychological well-being benefit both their own health and organizational performance in the long run.

Front-line lean leadership is critical for implementing and sustaining lean production systems (LPS). The purpose of this paper is to analyze the relationships between front-line lean leader (FLL) capacities (cognitive, social, motivational, knowledge and experience), lean leader practices (developing people and supporting daily kaizen) and the degree of implementation of lean tools (pull system, involvement of employees and process control) in manufacturing companies.

A survey was conducted with FLLs from large Brazilian manufacturing companies. The survey collected 103 responses, 99 of which were validated. Data were analyzed using partial least squares structural equation modeling.

There was a positive, significant and direct relationship between FLL capacities, leadership practices and a degree of implementation of LPS tools on the shop floor. The validated model is a reference base for planning FLL capacities and practices that result in more effectively implementing LPS on the shop floor.

The findings provide managers with a new perspective on the importance of the development and training of FLLs focusing on leadership capacities. As decisions about developing lean capabilities impact the application of Lean leadership practices and the use of lean tools, they are also related to day-to-day lean activities and improved operational results. Additionally, the proposed model can be used by managers as a basis to diagnose, develop and select lean leaders.

This study seeks to fill a theoretical gap of knowledge on front-line lean leadership as it jointly addresses and empirically analyzes the existing relationships between lean leadership capacities, encompassing the perspective of psychology, lean practices and tools on the shop floor.

This study aims to explore the high turnover intention issue in Taiwan’s tourist hotel industry. Due to a lack of empirical research regarding front-line employees’ psychological contract breach perceptions in tourism literature, this study develops an integrated model to examine the causal relationship among transformational leadership behaviors, leader–member exchange (LMX), psychological contract breach and turnover intentions.

Data from the 226 frontline employees in Taiwan’s tourist hotel industry were employed to examine the proposed hypotheses by using a series of structural equation modeling analyses.

Statistic results revealed that transformational leadership behaviors influence LMX and LMX in turn influences psychological contract breach, which consequently leads to lower turnover intention.

The results of this study suggest that hospitality organizations should recruit individuals who have the potential to exhibit transformational leadership skills, along with designing leadership training programs for middle- and high-level managers.

This study provides hospitality organization leaders with the necessary information to formulate a beneficial relationship with their front-line employees, which, in turn, weakens their perception of psychological contract breaches and reduces their willingness to leave the organization.

Effective ethical leadership is crucial for law enforcement leaders. Ultimately the presence or absence of ethical leadership has significant implications for society. Yet Western law enforcement agencies (LEAs) invest little by way of time, effort or understanding into how law enforcement leaders interpret and develop a sense of ethical competence for leadership. This is a significantly under-researched area within law enforcement anywhere in the world. The purpose of this paper is to assess, measure and more fully understand how social constructivism, problem-based learning (PBL) and self-reflection assist front-line leaders to learn and internalise ethical reasoning for leadership within a law enforcement environment.

The research was designed to assess, measure and more fully understand how social constructivism, PBL and self-reflection assist front-line leaders to learn and internalise ethical reasoning for leadership within a law enforcement environment. Data were collected during a two-day ethical leadership workshop delivered to 13 leaders in supervisory positions from the Australian Border Force and the Australian Federal Police. The pedagogical approach was to blend PBL and self-reflection within a social constructivist centred learning experience and measure changes in the ethical efficacy of the research participants through qualitative and quantitative measures.

The research suggests that blending PBL and self-reflection within a social constructivist learning environment can contribute towards law enforcement leaders’ learning and internalising of ethical reasoning. This is demonstrated through the measurement of ethical efficacy both before and after the learning experience, with particular growth evident towards understanding ethical perspectives and concepts.

Limitations include the fact that results cannot be generalised due to the size of the case study. This is compounded by the fact that much of the data are self-reported and responses offered by the participants are subjective. As a result, much of the data were subject to the attitudes and personal perceptions of the participants thus making the information subjective. Aside from demonstrating an impactful learning approach, this research has highlighted that amongst contemporary Australian LEAs there has been little effort or progress towards finding meaningful and effective pathways to encourage or grow ethical efficacy.

Given challenges faced by LEAs, both Australian and international, the critical need for investment in learning for ethical leadership is both clear and emergent. Law enforcement ethical leadership learning cannot be satisfied through online learning and other cost-efficient means alone. A face-to-face problem-based and reflective learning environment that combines trust, tools and tension in equal measure offers promise for enhanced ethical efficacy. Achieving this requires significant investment in face-to-face learning utilising high-level facilitation skills.

There is a deep and disturbing malaise within Australian LEAs in relation to ethical leadership development, exacerbated by the dearth of investment directed towards learning for front-line ethical leadership. Australian LEAs sit at the crossroads in relation to their application of ethical leadership learning. Given the recent challenges, if these agencies fail to fully engage with this opportunity, the cost will be unfortunately borne by all citizens.

The implication is a clear need to understand and establish the most effective way for law enforcement officers to grasp the importance of ethics and in doing so, learn ethical leadership. Understanding how law enforcement leaders interpret and develop a sense of ethical competence for leadership is a significantly under-researched area within adult learning and there is little evidence of similar effort within law enforcement anywhere in the world. The overarching objective of this research therefore was to identify pathways that strengthen and enhance ethical leadership as an enabler towards achieving just and corruption-free law enforcement services for the communities.

Research has shown that one of the reasons lean transformations fail is inadequate lean knowledge of supervisors. The purpose of this paper is to discuss the development of a lean training program for front-line manufacturing supervisors to provide them with the knowledge needed to engage their teams in daily continuous improvement.

A literature review was conducted on best practices in training design for positive transfer. Action research using qualitative methodologies was used to develop and pilot a new lean leadership training program for supervisors at one site within a case study company. The pilot was evaluated and continuously improved for future waves of training, consistent with action research, lean philosophies and training best practices.

Employee engagement has dramatically increased since the training class began and the number of lean improvements implemented in Operations at the case study company has increased 160 per cent. Manufacturing lead-time has also been reduced by more than 30 per cent. Because of the positive results from the training, it has been expanded at the pilot site and spread to other sites within the case study company.

As with any case study, one must take care when attempting to generalize findings beyond the case being examined. However, the pilot training program was successfully extended to several sites across different business segments of the case study company, increasing the likelihood that similar results may apply in other cases.

The case provides empirical evidence of the development of an effective training program to mature the lean capability of supervisors. Other companies seeking to provide training to develop front-line lean leaders can benefit from the lessons learned from the case study.

Ind suggests front line employees can be segmented according to their level of brand-supporting performance. His employee typology has not been empirically tested. The paper aims to explore front line employee performance in retail banking, and profile employee types.

Attitudinal and demographic data from a sample of 404 front line service employees in a leading Irish bank informs a typology of service employees.

Champions, Outsiders and Disruptors exist within retail banking. The authors provide an employee profile for each employee type. They found Champions amongst males, and older employees. The highest proportion of female employees surveyed were Outsiders. Disruptors were more likely to complain, and rated their performance lower than any other employee type. Contrary to extant literature, Disruptors were more likely to hold a permanent contract than other employee types.

The authors augment the literature by providing insights about the profile of three employee types: Brand Champions, Outsiders and Disruptors. Moreover, the authors postulate the influence of leadership and commitment on each employee type. The cluster profiles raise important questions for hiring, training and rewarding front line banking employees. The authors also provide guidelines for managers to encourage Champions, and curtail Disruptors.

Clearly, the role of front‐line leader (often known as supervisor, team leader, foreman and so on) is a critical, challenging and often unappreciated role. However, the role must be performed effectively if work teams are to optimise their effectiveness. This paper argues that four practices, easily stated but difficult to fully implement, are required in order to fully develop the front‐line leadership function. The practices are: implement a well‐focused system of goals and feedback; employ rigorous leadership selection processes (including the removal of ineffective leaders); maintain well‐developed and evolving human resource management systems; and implement training and development as an ongoing process. The rationale for each practice is provided as well as examples from experience.