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The purpose of this paper is to integrate process complexity as an object of analysis within effective quality management (QM).

This paper systematically analyzes different conceptions of complexity theory and characterizes process complexity from a QM perspective producing new insights how to address process complexity for continuous improvement.

The authors identified and specified four complexity characteristics, which we integrated in a holistic process complexity model (PCM). The author further developed the idea of internal and external process complexity and demonstrated that internal complexity needs to balance external complexity. Based on the PCM, internal process complexity can be analyzed and suitable management approaches can be selected, while conventional QM practices showed to be inefficient or even contra-productive when applied in the context of process complexity.

This research is adapted to fit the needs of production processes. The PCM is designed from a QM perspective.

The developed model allows companies to specify and characterize process complexity in order to reflect on the appropriateness of their process management approaches. Furthermore, it gives an additional perspective on process analysis for tapping the full potential of process improvement programs.

This paper combines complexity theory with QM.

To investigate whether additional information of the permanent news flow, especially reporting intensity, can help to increase transparency in housing markets, this study aims to examine the relationship between news coverage or news sentiment and residential real estate prices in Germany at a regional level.

Using methods in the field of natural language processing, in particular word embeddings and dictionary-based sentiment analyses, the authors derive five different sentiment measures from almost 320,000 news articles of two professional German real estate news providers. These sentiment indicators are used as covariates in a first difference fixed effects regression to investigate the relationship between news coverage or news sentiment and residential real estate prices.

The empirical results suggest that the ascertained news-based indicators have a significant positive relationship with residential real estate prices. It appears that the combination of news coverage and news sentiment proves to be a reliable indicator. Furthermore, the extracted sentiment measures lead residential real estate prices up to two quarters. Finally, the explanatory power increases when regressing on prices for condominiums compared with houses, implying that the indicators may rather reflect investor sentiment.

To the best of the authors’ knowledge, this is the first paper to extract both the news coverage and news sentiment from real estate-related news for regional German housing markets. The approach presented in this study to quantify additional qualitative data from texts is replicable and can be applied to many further research areas on real estate topics.

The purpose of this paper is to identify and analyse the news coverage and sentiment of real estate-related trends in Germany. Trends are considered as being stable and long-term. If the news coverage and sentiment of trends underlie cyclicity, this could impact investors’ behaviour. For instance, in the case of increased reporting on sustainability issues, investors may be inclined to invest more in sustainable buildings, assuming that this is of growing importance to their clients. Hence, investors could expect higher returns when a trend topic goes viral.

With the help of topic modelling, incorporating seed words partially generated via word embeddings, almost 170,000 newspaper articles published between 1999 and 2019 by a major German real estate news provider are analysed and assigned to real estate-related trends. Through applying a dictionary-based approach, this dataset is then analysed based on whether the tone of the news coverage of a specific trend is subject to change.

The articles concerning urbanisation and globalisation account for the largest shares of reporting. However, the shares are subject to change over time, both in terms of news coverage and sentiment. In particular, the topic of sustainability illustrates a clearly increasing trend with cyclical movements throughout the examined period. Overall, the digitalisation trend has a highly positive connotation within the analysed articles, while regulation displays the most negative sentiment.

To the best of the authors’ knowledge, this is the first application to explore German real estate newspaper articles regarding the methodologies of word representation and seeded topic modelling. The integration of topic modelling into real estate analysis provides a means through which to extract information in a standardised and replicable way. The methodology can be applied to several further fields like analysing market reports, company statements or social media comments on real estate topics. Finally, this is also the first study to measure the cyclicity of real estate-related trends by means of textual analysis.