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Article
Publication date: 8 September 2021

Filzah Md Isa, Shaista Noor, Nik Maheran Nik Mohammad and Mohd Muttaqin Mohd Adnan

The ageing population is a rising issue worldwide, including in Malaysia, which leads to an increase in older people compared to children. Malaysia is a relatively…

Abstract

Purpose

The ageing population is a rising issue worldwide, including in Malaysia, which leads to an increase in older people compared to children. Malaysia is a relatively “younger” country compared to its Asian counterparts such as Japan and China. The demographic projections by the Department of Statistics of Malaysia state that by 2035 approximately 15% of its population would be above 60 years old. The powerful demographic trend of the ageing of the Malaysian population has consequences for the entire society and its economy. One of the biggest challenges for the Malaysian Government is to provide adequate facilities to the elderly in terms of care and support. For this purpose, around 365 registered and various unregistered centres are working throughout Malaysia, including Sabah and Sarawak. The government, non-governmental organisations, the private sector and various religious organisations run these centres. These centres provide residential and health-care services to elderlies, whereas the centre’s operators face multiple challenges in the overall operation of the centre. The purpose of this study to highlight the leadership and decision making challenges among elderly care centre operators.

Design/methodology/approach

The result highlights that both men and women operators face leadership and decision-making challenges for centre management. Regarding decision-making, women are experiencing more failures in proper decision-making than men. However, women operators are keen to learn from failures for appropriate decision-making.

Findings

The result highlights that both men and women operators face leadership and decision-making challenges for centre management. Regarding decision-making, women are experiencing more failures in proper decision-making than men. However, women operators are keen to learn from failures for appropriate decision-making. The present study will help the new operators to persevere in their business ventures, and policymakers look into the best supports to enhance elderly care centre operator’s success.

Originality/value

The present study will help the new operators to persevere in their business ventures, and policymakers look into the best supports to enhance elderly care centre operator’s success.

Details

Leadership in Health Services, vol. 34 no. 4
Type: Research Article
ISSN: 1751-1879

Keywords

Article
Publication date: 19 November 2021

Lim Xtn Yi, Filzah Md Isa, Shaista Noor and Leilanie Mohd Nor

Over these recent years, increasing studies have found a higher propensity of firms founded by entrepreneurial teams (ETs) for continuous operation and high performance…

Abstract

Purpose

Over these recent years, increasing studies have found a higher propensity of firms founded by entrepreneurial teams (ETs) for continuous operation and high performance, compared to firms single-handedly created by an entrepreneur. In spite of the emerging significance of ETs, the number of related studies remains inadequately low, particularly within the context of franchise firms. Therefore, this study aims to explore the factors that influence the ETs’ performance in the Malaysian education and childcare franchise system using a qualitative approach.

Design/methodology/approach

Qualitative Research Strategy has been adopted and 27 ET leaders participated in this study to get the holistic view of factors influencing the entrepreneurial team (ET) performance in education and childcare franchise in Malaysia.

Findings

The results highlight the factors (team leadership, team training, team diversity, team processes, team confidence and team mental models) influencing the entrepreneurial team (ET) performance in education and childcare franchise in Malaysia.

Originality/value

The present study may help to provide useful information to policy makers, which enable them to formulate the strategies franchise ETs performance in Malaysia. As this study provides insight of factors that have an impact on ET performance. A best practice model for education and childcare franchise ETs’ performance is designed.

Details

Management Research Review, vol. 45 no. 8
Type: Research Article
ISSN: 2040-8269

Keywords

Case study
Publication date: 1 July 2011

Nik Maheran Nik Muhammad, Filzah Md Isa and Siti Norezam Othman

Subject area – Leadership and organizational change. Study level/applicability – Undergraduate and Master's degrees in Business and Management. Managers and executives…

Abstract

Mydin transformation focus: leadership and organizational change.

Subject area – Leadership and organizational change. Study level/applicability – Undergraduate and Master's degrees in Business and Management. Managers and executives undergoing training in leadership-related issues will also benefit from the case study through development of analytical and decision-making skills. Case overview – The case study highlights a successful retail business leader who has been directly involved in the transformation of his family business from a mere merchandiser to hypermarket owner. For more than five decades of developing and cultivating his leadership skills, business competencies and continuous learning, he successfully competes with foreign giant retailers. To comprehend the transformation process undergone by his business, the case study captures the development phases of the organizational changes and the leader's leadership and decision-making styles from the early establishment of the company until becoming a local giant retailer, that is chosen as a ”value for money” merchandiser by the customers. Expected learning outcomes – The target users of the case study are expected to:

Identify the critical success factors of successful leader.

Examine the leadership and decision-making styles employed by the leader.

Develop the competencies or capabilities of a retail business leader.

Determine programmes or initiatives and strategies used by the leader in transforming the business organization.

Apply the lesson learnt of a successful leader to their organization.

Details

Emerald Emerging Markets Case Studies, vol. 1 no. 3
Type: Case Study
ISSN: 2045-0621

Keywords

Open Access
Article
Publication date: 11 November 2020

Filzah Md Isa, Shaista Noor, Goh Wei Wei, Sharifah Diyana Binti Syed Hussain, Hairunnisa Mohamad Ibrahim and Muhd Afiq Syazwan Ahmdon

Malaysia is considered to be a relatively young country as compared to other older countries such as Japan, China and Australia in terms of the ageing population. However…

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Abstract

Purpose

Malaysia is considered to be a relatively young country as compared to other older countries such as Japan, China and Australia in terms of the ageing population. However, until 2035, Malaysia will be in the ageing group countries as 15% of the entire population will be above 60 years of age. This situation is quite alarming as more and more ageing care centres will be required to fulfill the ongoing demands of the ageing population. The elderly care centres in Malaysia are categorised as public (sponsored by the government), private, and charity based that comes under religious centres. Currently, there are about 365 registered elderly care centres working in the main states of Malaysia, including Sabah and Sarawak, two states of the East Malaysia. Due to the importance of ageing population issues, the present study is conducted to explore the demographics facet of Malaysian’s elderly care centres. The main reason behind that lies on the fact that many of these centres are still labelled as being not well equipped and lacking behind in trained staff, equipment and also suffering from severe financial constraints but some still capable of working on a sustainability basis.

Design/methodology/approach

Qualitative Research Strategy has been adopted, and 28 centres throughout Malaysia are included in this study. About 18 Operators from different centres and 15 caregivers were interviewed to get the holistic view of ageing care and facilities in their respective centres.

Findings

The results highlight that the majority of centres are not receiving any financial help from the government, and few centres are doing small business such as supplying consumable medical and non-medical items and providing renting and rehabilitation centres facilities to sustain. The caregivers are facing issues such as excess workload, less salary, peer conflicts and non-cooperative centre leadership.

Originality/value

The present study may help to provide useful information to the policymakers, which enables them to formulate the strategies for ageing care centres in Malaysia. As this study provides insight of components that have an impact on the overall wellbeing of elderly care centres, hence, it could help the care services providers to act as a rising star for Malaysian’s social life comfort.

Details

PSU Research Review, vol. 6 no. 1
Type: Research Article
ISSN: 2399-1747

Keywords

Book part
Publication date: 12 February 2021

Muhamad Hafizi bin Sulaiman

The franchising business becomes an essential to the economy of Malaysia and social. It also considers a popular choice to develop entrepreneurs particularly among…

Abstract

The franchising business becomes an essential to the economy of Malaysia and social. It also considers a popular choice to develop entrepreneurs particularly among Bumiputera in Malaysia. Recognizing the importance of the franchising business, the Government of Malaysia through the Ministry of Domestic Trade and Consumer Affairs (MDTCA) has developed programs and activities to accelerate growth of the franchising business. In February 2020, a total of 915 franchise systems or franchisors have been registered under Malaysia Franchise and subsequently few franchisors have penetrated worldwide such as in Saudi Arabia, Indonesia, United State of America, and Australia. At the same time, Perbadanan Nasional Berhad (PNS) and Malaysia Franchise Association also strongly take part in many franchise initiatives, programs, and activities to support the development of franchising business in Malaysia. Besides that, Malaysia also has developed the Franchise Act to safeguard the franchising industry. Nevertheless, there still exist some issues and challenges. Hence, this paper aims to review the franchising business in Malaysia by discussing the development of franchise business in Malaysia, the supports, and the issues and challenges.

Details

Modeling Economic Growth in Contemporary Malaysia
Type: Book
ISBN: 978-1-80043-806-4

Keywords

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