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The author of this chapter will explain how libraries define safe space through policies, procedures, and professional codes of ethics. The chapter will generate a history of the concept of libraries as safe space, will explain how libraries attempt to create safe spaces in physical and online environments, and will show how library practices both help and harm patrons in need of safe space.

This chapter provides a review of the literature that illustrates how libraries provide safe space – or not – for their patrons. The author will deconstruct the ALA Code of Ethics and Bill of Rights to demonstrate how libraries remain heteronormative institutions that do not recognize the existence of diverse patrons or employees, and how this phenomenon manifests in libraries.

Libraries, either through their physical construction or through policies and procedures, have become spaces for illegal activities and discrimination. Populations who would be most likely to use libraries often report barriers to access.

Libraries should revisit their policies and procedures, as well as assess their physical and online spaces, to determine whether or not they truly provide safe space for their patrons. While libraries can become safer spaces, they should clearly communicate what types of safety they actually provide.

This chapter offers a critique of libraries as safe spaces, which will challenge popular opinions of libraries, and compel the profession to improve.

This chapter seeks to advance the neglected debate on the ethical issues between formal organization and practice arising from innovation in an organization. To that end, the chapter discusses the sources of possible moral dilemmas for practitioners who belong to a practice with a shared identity, values, and standards of excellence, and who need to conform to new rules of formal organization. While formal organization ideally strives for generalized fairness principles for all organizational members when introducing an innovation, the contextualized nature of practices may lead to particular needs and goals of the practice which can only be recognized as such by practitioners and not by formal management, and to which procedural justice cannot respond. The chapter proposes how practitioners may interpret moral dilemmas, aligned with their practice-based identity and ethical values, and what options for action they may seek. The discussion is illustrated with examples of innovation in the field of information systems design.

The boundaries between the for-profit sector and traditional nonprofit library focused information professions are blurring. As these information professions grow, more of their future leaders will be graduates from business management programs as opposed to library and information programs. There is a general perception that for-profit employers demand leaders who are analytical and achievement oriented. As a result, business schools have been criticized for focusing their curricula on transaction-based economics with less focus on preparing leaders to do what is right. So, how do we better prepare business graduates to face ethical dilemmas as they move forward to build and support information organizations of the future? This chapter reports the results of a study which explored the viewpoints of American thought leaders about ethics in the context of business programs. A total of 32 subjects from the corporate and higher education settings were interviewed. Results of the study revealed five major themes related to how educators can better prepare our next generation of leaders. Those themes were: (1) insights related to the student; (2) insights pertaining to the goal of business ethics education and curricula; (3) specific cases and experiences to include in ethics course(s); (4) explicit student learning outcomes; and (5) the specific role, skill, and ability of professors teaching ethics courses. While this chapter deals primarily with the academic scope of ethics, the study also explored personal views about ethics by the interviewees. Understanding how foundational ethical beliefs and awareness develop then informs the broader discussion of ethics.

How do students comment on ethical principles, which principles are important for their awareness of librarianship, how do they understand the relevance of human rights for their future work?

The case study presents the results of a lecture on information rights and ethics with 50 Master students in library and information sciences (LIS) at the University of Lille (France) in 2014–2015. Students were asked to comment on the core principles of the International Federation of Library Association (IFLA) Code of Ethics.

The students see the library as a privileged space of access to information, where the librarian takes on the function of a guardian of this specific individual freedom—a highly political role and task. This opinion is part of a general commitment to open access and free flowing resources on Internet. They emphasize the social responsibility toward the society as a whole but most of all toward the individual patron as a real person, member of a cultural community, a social class or an ethnic group. With regard to Human Rights, the students interpret the IFLA Code mainly as a code of civil, political, and critical responsibility to endorse the universal right of freedom of expression. They see a major conflict between ethics and policy. The findings are followed by some recommendations for further development of LIS education, including internship, transversality, focus on conflicts and the students’ cognitive dissonance and teaching of social skills, in terms of work-based solidarity and collective choices.

The chapter is qualitative research based on empirical data from a French LIS Master program.

While technical environment starts from western culture which is mainly based on Christianity, the associated ethical concern of the operation of technology can be varied depending on the sociotechnical environment and/or organizational culture. Ethical standards – irrespective of religions – can be used to govern the appropriate behaviors of employees in technical environment. Religions, on the other hand can also act as an apparatus of good ethical motivation that can guide individuals in society/environment. Different religions might use different apparatus(s) to define the good code of ethics. This chapter shows similarities in the ethical teaching dictated by different holy books (mainly Islam, Judaism, and Christianity). The reason is to generalize that religion, as an apparatus of ethics, can be a factor toward ethical behavior supporting the man-made code of ethics in organizations which can also lead to support the definition of the proposed framework ethical behaviors.

Comparison between verses from holy books shows similarities in ethical dimension between religions (mainly Islam and Christianity). After showing the similarities, this chapter proposes a framework of ethical behaviors (FEB) to measure employees’ ethical standards in specific organization where technical environment like cloud computing was used as an example in this chapter.

Verses from both holy books (Quran and Bible–inclusive of the old testament) shows similarities in ethical standards. This similarity considered as a component toward the proposed framework for ethical behaviors in organizations where religion can be an important factor in multi-national, multi-cultural type of organizations. The proposed FEB can be used to identify possible environmental factors acting as moderators while religion and family values acting as mediators toward behaving ethically within technical environment.

The proposed framework can be used as a guide to identify ethical versus unethical employees where a mechanism to measure is proposed. Religious standard concluded out of the similarity section was used as a component of this framework.

The added value of utilizing good religious-based ethical standards is that employees/IT professionals will have an internal drive (on the top of corporate ethical standards) toward ethical behavior in such environment.

Robert Hauptman first raised awareness about the ethical issues of reference service in 1976. Hauptman, a library school student at the time, did a study on the culpability, or lack thereof, in reference service provided by librarians. In his study, Hauptman posed as a library patron seeking potentially dangerous information. The behavior examined was how librarians respond to the request for material on how to build a bomb that would be powerful enough to blow up a house. Hauptman tried to present himself as a person of questionable character. He used six public and seven academic libraries in this study. Hauptman first made sure that he was speaking to the reference librarian. He then requested information for the construction of a small explosive, requesting specifically the chemical properties of cordite. He then asked for information on the potency of such an explosive, whether or not it could blow up a suburban house (Hauptman, Wilson Library Bulletin, 1976, p. 626).

The purpose of this chapter is to provide a personal-professional reflection on Canadian author Toni Samek’s learning since publication of her 2007 book project entitled Librarianship and human rights: A twenty-first century guide.

The reflection, written in first-person and accessible terms appealing to a broad readership, is structured by the following sections: introduction; privilege and position; sobering experiences; the risk factor; a common project; unease; expectation; and, closing thoughts.

This endeavor encourages contributors to the field of library and information studies to situate their work within micro (individuals), meso (institutions), and macro (society) level understandings of privilege and power, including respect for the compassion and conviction demonstrated by street-level library and information workers who may never be rewarded for their good fights, or worse, may suffer loss(es) because of them.

This reflective work affirms the book’s original dedication in Librarianship and human rights: A twenty-first century guide to the many courageous library and information workers throughout the world and through the generations who have taken personal and professional risk to push for social change, as well as the enduring value of librarianship and human rights as a common project and one that involves both learning and unlearning. Librarianship and human rights: A twenty-first century guide was used as an example, when in 2007, activist librarian proposed the subject heading “critical librarianship” to the Cataloging and Support Office of the Library of Congress. This reflection adds to that case.

The self should not be understood atomistically; indeed, the very concept of the self is only necessary in social contexts. There is a link, then, between self and world. In my view, this can be conceptualized through Luciano Floridi's concept of the ontic trust. This concept was named after the legal concept of the trust, in which one party (the trustor) settles some property on a second party (the trustee) for the benefit of a third party (the beneficiary). The ontic trust is entered unwillingly and inescapably, but it is not coercive; rather, it constitutes a caring bond, an invitation to respect and appreciate others (including other people and all organisms and things). The concept has seen some discussion, but no one has yet commented on the role of the self in the ontic trust. Selves are clusters of experience – we are all little corners of the universe. As participants in the ontic trust, we can see that we must take care of ourselves because that is tantamount to taking care of the universe. Thus, self-care is an important ethical directive in the information society. This is not a solipsistic or egotistical claim; rather, it is the recognition that without a good self, good work for others is not possible. It is the recognition that all beings are connected, but that certain actions must be directed by agents toward themselves for the subsequent betterment of all.