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This paper advances what is known about emotional experiences and challenges when researching work-caused trauma in organisations and illustrates learning for researchers of work-related trauma. Viewing vulnerability as strength could be conceived as an oxymoron. The paper explains how vulnerability can lead to strength for researchers/participants and focuses on researcher reflexivity in relation to one interview with a woman leader in a small-scale qualitative study.

The research protocols of the qualitative study are outlined: pre-interview briefings, participant journaling and semi-structured interviews. Researcher reflexivity, following Hibbert's (2021) four levels of reflexive practice (embodied, emotional, rational and relational), is applied to an interview with a woman leader.

The paper illustrates how research design and recognising vulnerability as strength facilitates considerable relational work and emotional experiences. Researcher reflexivity conveys impact of work-caused trauma on participants and researchers. The paper advances understandings of vulnerability as strength in practice, emotional experiences and challenges of work-caused trauma research.

In this paper, a single case of researcher reflexivity is considered.

There are practical implications for researcher relationships with participants; demonstrating emotional awareness; responding to traumatic stories, participant distress and impact on the researcher; issues of vicarious/secondary traumatic stress; having safe psychological systems; scaffolding a process which recognises vulnerability as strength and becoming personally and methodologically vulnerable; risk of embodied and emotional impact; commitment to reflexivity and levels of reflexive practice.

There is lack of researcher reflexive accounts of practice when studying trauma. Few scholars suggest ways to support researchers in challenging and difficult research. There is silence in research exploring leaders' experiences of work-caused trauma. This paper provides a reflexive account in practice from a unique study of women leaders' experiences of work-caused trauma.

As institutional theory increasingly looks to the micro-level for explanations of macro-level institutional processes, institutional scholars need to pay closer attention to the role of emotions in invigorating institutional processes. I argue that attending to emotions is most likely to enrich institutional analysis, if scholars take inspiration from theories that conceptualize emotions as relational and inter-subjective, rather than intra-personal, because the former would be more compatible with institutional theory’s relational roots. I review such promising theories that include symbolic interactionism, psychoanalytic and psychodynamic perspectives, moral psychology, and social movements. I conclude by outlining several possible research questions that might be inspired by attending to the role of emotions in institutional processes. I argue that such research can enrich the understanding of embedded agency, power, and the use of theorization by institutional change agents, as well as introduce a hereto neglected affective facet into the study of institutional logics.

This paper uses ethnographic data from an Australian university to explore constructs of “otherness” focusing on women in lower‐level university work. The work of these women, who hold both academic and non‐academic staff positions, takes place in the spatial and symbolic locale we call the “ivory basement“. Poststructural feminism provides the basis for an examination of the contradictions and subtleties of their identity work as they respond to the pressures of restructuring and managerialism. Faced with a request from these women for certain aspects of their relational work to remain unseen, unrecognised and unspoken, this study assents to that request and focuses instead on options for how poststructural feminism might elaborate their identity work stories. The paper is concerned with the tensions between women's own struggle with being positioned as “other” and poststructural feminist theorizing of the same.

In the UK and countries following similar systems of doctoral assessment, there is little research-based evidence about what goes on in vivas. However, “doctoral assessment ‘horror stories’”, abound. The purpose of this paper is to report a study focussing on difficult doctoral examining experiences and argue that sharing such stories can provide a useful basis for examiner and supervisor education.

The study took a narrative auto/biographical approach.

The stories participants told show that doctoral examining is relational, emotional and ethical work and that viva outcomes are strongly influenced by subjectivities. There was felt to be a need to share stories of difficulties in order to bring them into the open with a view to prompting transformational change.

Participants were self-selecting and all worked at the same institution.

There are few accounts of examiners’ experiences of the viva.

The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the cross-cultural and cross-sectoral differences into account and making the country-level and occupation-level comparisons possible for uncovering when age matters, the role of employee age on decreasing customer mistreatment is examined.

The data comprises of 103 independent samples collected from 48,067 frontline employees. Random effects individual correction meta-analysis procedure is used to aggregate correlation coefficients and correct them for sampling, measurement and range restriction errors. Meta-regression is used for examining the impact of key moderators.

Results consistently show that frontline employee exposure to customer mistreatment is decreased with age. Regarding national differences, negative associations are stronger in low power distance countries. Age has more potential to provide high-quality relations with customers in healthcare, banking, compared to call centers and hospitality sectors.

Healthy customer relations with fewer customer mistreatments come with employee age. However, results warn service managers about cultural and industry-related boundary conditions such as power distance and service orientation expectations.

This study is the first meta-analysis on the relationship between two contemporary challenges in organizational frontlines: the aging workforce and customer mistreatment. By conducting comprehensive data collection and analyses, this study concludes that older employees, especially in low power distance cultures, bring wisdom to service environments.

Manual trades and information technology (IT) are male‐dominated occupations and as such cultivate unique forms of hegemonic masculinity. Women entering these occupations represent a kind of crisis to this gender order in the workplace, making the experiences of these women a useful way of studying how gender regimes are maintained and may be challenged at work. The aim of this paper is to examine how women found doing gender in the male dominated workplaces became a kind of work in itself.

A life history framework was used for this research, in which 15 women from manual trades and 15 women from IT occupations were interviewed. The in‐depth qualitative method allowed the participants the time and space to communicate the contradictions they experienced doing their gender and doing their gender at work.

The effort expended because the participants were women and because they were a minority was experienced both as an intense pressure and as significant to their success in their occupations. This indicates that gendered work outside of the formal duties of a job makes the work of those in a gender minority particularly strenuous. This understanding of gender at work as work is important to understanding how efforts to address gender equity in workplaces must work beyond quotas and policy and also address embodied gendered cultures.

While women working in male dominated cultures are often studied in terms of the challenges they face, from this research these challenges are framed as a kind of gendered work in itself. This work is often invisible, usually emotion work and mostly unrecognised. Highlighting the nature of this gendered labour and the pressures it places on women in male dominated work reframes what it means to work and the importance of these invisible forms of labour to maintaining successful production relations.

In 1931, Virginia Woolf was invited to address members of the London and National Society for Women's Service about the employment of women. As a well-known literary figure as well as a woman intellectual, Woolf mused on her own biography and the risks she had to take to establish her own career. She used the metaphor of a room of one's own to underscore the challenges women faced to have a degree of freedom to shape their professional lives:You have won rooms of your own in the house hitherto exclusively owned by men, You are able, though not without great labour and effort to pay the rent … But this freedom is only a beginning; the room is your own, but it is still bare. (Woolf, 1974, chapter 27)

Based on sociotechnical systems theory, social (human) and technological sub-systems in an organization should be taken in account when making strategic decisions and designed to fit the demands of the environment for organizational effectiveness. Yet there is very limited information in literature on whether employees are well equipped with indispensable (human) skills to prepare them combating challenges caused by advanced technology. The purpose of this study is to empirically investigate employees’ human skills that are critical for success in the Age of Robots and Artificial Intelligence from human resource development’s perspective.

A questionnaire was developed for the purpose of this exploratory study. A total of 422 US Midwest employees were surveyed on their human skills level that are critical for success in the Industry 4.0 transformation.

In general, the respondents could perform all the measured human skills (which can be categorized into social skillset and decision-making skillset) more than adequate but may vary by education level and gender. To strengthen one’s human skills, organizations may begin with facilitating employees on relationship building to create a support system and a strong sense of belonging, which will promote their social sensitivity and collaboration skill development, as well as decision-making skillset.

The findings of this study can be used for techno-structural interventions and employee development programs. This study highlights the importance of investigating human skills to cope with the changing nature of work and make upskilling more feasible and flexible for workers to be robot-proof.