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We are all familiar with the headlines proclaiming the rise of the ‘silver surfer’; or now even the ‘silver tweeter’. Alongside this, services are increasingly disseminating information that is accessed purely online. So, what about the digitally‐disenfranchised who, for whatever reason, do not want to or are simply not able to use or access the internet? In this next article, Ellen J Helsper explores the profile of these groups and examines what service providers and commissioners should bear in mind.

Research into the explanations of digital inclusion has moved from investigations of skills and usage to tangible outcomes, what we label here as the third-level digital divide. There is a lack of theoretical development about which types of people are most likely to benefit. Understanding how achieving outcomes of internet use is linked to other types of (dis)advantage is one of the most complex aspects of digital inclusion research because very few reliable and valid measures have been developed. In the current study we took a first step toward creating an operational framework for measuring tangible outcomes of internet use and linking these to the inequalities identified by digital divide research.

After having proposed a classification for internet outcomes, we assessed these outcomes in a representative sample of the Dutch population.

Our overall conclusion in relation to the more general relationship between offline resources and third-level digital divides is that the internet remains more beneficial for those with higher social status, not in terms of how extensively they use the technology but in what they achieve as a result of this use for several important domains.

When information and services are offered online, the number of potential outcomes the internet has to offer increases. If individuals with higher social status are taking greater offline advantage from digital engagement than their lower status counterparts, existing offline inequalities could potentially be acerbated.

Existing researches find that a gender difference exists in terms of Internet usage. In China, the singleton daughters resulting from China's one-child policy enjoy unprecedented parental support. The purpose of this paper is to investigate whether singleton daughters can, to some extent, break through the predicament of the digital divide.

The study collected data from a sample of 865 college students and obtained 811 valid questionnaires. Exploratory factor analysis (EFA) is used to identify clusters of Internet usage from the perspective of statistical associations in various daily online activities. Two-way ANOVA and mean-comparison tests are used to analyze how singleton and non-singleton students use the Internet differently.

This study finds that singleton female students showed no significant differences from male students in aspirational activities of informational, educational use and social media use, which means that singleton female students have caught up with male students in these activities. However, female college students from multi-child families were still found to be disadvantaged in those activities.

There is a lack of consensus on the classification of Internet activities. We used EFA to cluster the varieties of Internet activities into three types: utilitarian use, exploratory use and aspirational use. The three identified types of Internet usage require different degrees of user initiative. We argue that initiative provides a useful lens through which to classify Internet usage. In addition, this study is among the few studies to investigate the impact of the one-child policy on the gender digital divide.

Sustainable management requires companies to build up new knowledge to acquire the competencies needed for action. This chapter aims to deliver knowledge about sustainability and knowledge for sustainability. Firstly, we systematically analyse the sustainability literature in the social sciences through a bibliographic analysis and topic modelling using VOSviewer and Mallet software. We outline research directions, themes and critical contributions for each research cluster identified. Additionally, we categorise over 30 definitions of sustainability identified by Meuer, Koelbel, and Hoffmann (2020). Secondly, we enumerate knowledge types needed for effective sustainability transitions of organisations. We trace typologies of sustainable business models and their distinct evaluations of sustainability. In this chapter, we argue that integrating the triad of social, ecological and economic goals is central for sustainability attempts as well as long-term thinking. Therefore, our research offers a comprehensive overview of sustainability in the social sciences supporting researchers and practitioners to navigate this miscellaneous and scattered field. Accordingly, our study is precious to young scholars researching sustainability who want to use the term in an informed and meaningful way.