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The purpose of this paper is to explore the attitudes and beliefs of doctors towards medication error reporting following 15 years of a national patient safety agenda.

This is a qualitative descriptive study utilising semi-structured interviews. A group of ten doctors of different disciplines shared their attitudes and beliefs about medication error reporting. Using thematic content analysis, findings were reflected upon those collected by the same author of a similar study 13 years before (2002).

Five key themes were identified: lack of incident feedback, non-user-friendly incident reporting systems, supportive cultures, electronic prescribing and time pressures. Despite more positive responses to the benefits of medication error reporting in 2015 compared to 2002, doctors at both times expressed a reluctance to use the hospital’s incident reporting system, labelling it time consuming and non-user-friendly. A more supportive environment, however, where error had been made was thought to exist compared to 2002. The role of the pharmacist was highlighted as critical in reducing medication error with the introduction of electronic prescribing being pivotal in 2015.

To the authors’ knowledge, this is the first study to compare doctors’ attitudes on medication errors following a period of time of increased patient safety awareness. The results suggest that error reporting today is largely more positive and organisations are more supportive than in 2002. Despite a change from paper to electronic methods, there is a continuing need to improve the efficacy of incident reporting systems and ensure an open, supportive environment for clinicians.

The purpose of this paper is to integrate conflict theory's class and race perspectives to explain police force size in large cities in the USA.

Data on US cities with populations of 250,000 or greater (n=64) are used to test whether class and/or racial factors impact police force size. The data are analyzed using OLS regression.

This study finds that class and race factors combine to impact police force size concurrently. By adjusting the model specifications of a recent article, which concludes police force size in large US cities is determined by racial factors and not class, this study shows that two class‐related factors – racial economic inequality and poverty – significantly influence police force size. Additionally, this analysis calls into question the importance of racial factors; specifically, the threat caused by minority presence and a city's history of racially coded violence.

Few conflict theorists have attempted to integrate class and race in order to explain police force size. The results of this study show that racial economic inequality interacts with poverty (class threat) and that they jointly affect police force size. This adds further nuance to the argument of the complex causal interaction of intersectionality and supports theoretical, methodological, and public policy shifts that blend class inequality and racial threat to explain police force size.

Extant paradox theory suggests that adopting paradoxical frames, which are mental templates adopted by individuals in order to embrace contradictions, will result in superior firm performance. Superior performance is achieved through learning and creativity, fostering flexibility and resilience and unleashing human capital. The creativity mechanism of paradox theory is limited by a few propositions and a rough underlying theoretical logic. Using the extant theoretical base as a platform, the paper aims to develop a more powerful theory using a computational simulation.

This paper relies on a psychologically realistic computer simulation. Using a simulation to generate ideas from stored information, one can model and manipulate the parameters that have been shown to mediate the relationship between paradoxes and creative output – defined as the number of creative ideas generated.

Simulation results suggest that the relationship between paradoxical frames and creative output is non-monotonic – contrary to previous studies. Indeed, findings suggest that paradoxical frames can reduce, rather than enhance, creative output, in at least some cases.

An important benefit of adopting paradoxical frames is their capacity to increase creative output. This assumption is challenging to test, because one cannot measure private cognitive processes related to knowledge creation. However, they can be simulated. This allows for the extension of current theory. This new theory depicts a more complete relationship between paradoxical frames and creativity by accounting for subjective differences in how paradoxical frames are experienced along two cognitive mechanisms – differentiation and integration.

The purpose of this paper is to address the phenomenology of family members of homicide victims; known as “co-victims”. In particular, co-victims experiences of the criminal justice system (CJS) in England and Wales.

In 2018, 10 kV methodology facilitated an electronic-focus group. Anonymously, volunteers from families of homicide victims responded to key questions in a session entitled “a conversation which matters: confidence”. The thematic analysis presents the responses to three questions around “what works” and “what does not” in CJS practice.

The responses indicate four themes in relation to confidence building: communication and information; outcome; honesty and fairness; and family support. Responses indicate three themes in relation to what the CJS does well: family liaison officers, homicide detectives and court services. Responses indicate three themes in relation to what is not working: court proceedings, police budget cuts and preventative interventions.

The research considers benefits and limitations of methodology and makes suggestions for how these facets could be addressed by future research.

The research findings reveal good practice and points for attention to support confidence building in the CJS. Amongst other considerations, the work advances CJS practical good practice principles from the perspective of co-victims: education, interpersonal relations, working together, communication and justice.

Findings are of value to CJS policy makers, training and education for co-victim support, police and academics.

The purpose of this paper is to explore the link between consumer psychology and puffery law in China and the USA, by reporting two empirical studies that investigated whether puff claims had different effects on Chinese and US college students in their perception of advertising truthfulness, brand attitude, and purchase intent.

The first study tested the six levels of puffery, identified by Preston, with two products, cane sugar and bottled spring water. The second study employed four products to test the interaction effects of product type and the “best” puff claim.

It was found that puffery had very limited effects on the participants' brand attitude and purchase intent, and the Chinese consistently reported higher purchase intent than the Americans.

The studies had two primary limitations. First, all the participants were college students. Future studies may want to sample the general population and further examine how factors such as age, education, social class, and product experience influence the perception of puffery. Second, to strive for cross‐cultural equivalence, the ad stimuli used consisted of very simple designs and focused solely on puff claims without much context. The findings outline a possible roadmap to regulatory harmonization based on consumer psychology, which bridges the sharp divide between the two models of puffery regulation represented by China and the USA.

Previous empirical studies on the effects of puffery were all confined to the US context. The paper is the first effort to investigate the effects of puffery in a cross‐cultural context.

Purpose – This chapter analyzes the ways that gender expectations shape the process of ethnic Jewish identity construction.

Methodology – I spent approximately 18 months conducting participant-observation with Shalom, an independent social group comprised of young adult (primarily secular) Jews, whose mission was to facilitate a “cohesive Jewish community.” I then conducted 25 in-depth interviews with group members.

Findings – My data suggest that Shalom's negotiation of Jewish identity was actually a negotiation of Jewish male identity and Jewish female identity, with the assumption of heterosexuality in both constructs. Often using language reflecting gender-coded anti-Semitic stereotypes, members of Shalom constructed Jewish identity in ways intimately intertwined with their perceptions of “typical” Jewish men and “typical” Jewish women.

Research limitations/implications – Further empirical studies of the gendered construction of ethnic identity in the United States (particularly among more recent “white” immigrant groups like Greeks, Eastern Europeans, and Middle Easterners) could help illuminate the ways gender concerns influence efforts to move to the cultural center by those situated at the cultural margins.

Originality/value of chapter – Published accounts of the intersectionality of identities have been either largely theoretical in nature or comprised of personal identity narratives. However, there has been little systematic, empirical study of the interactional processes that shape the identities produced through the simultaneous doing of both gender and race/ethnicity.

The horizons ring me like faggots Tilted and disparate, and always unstable. Touched by a match, they might warm me, And their fine lines singe The air to orange (Plath, 1977).I first read Sylvia Plath’s ‘Wuthering Heights’ almost twenty years ago, when I taught it as part of a poetry anthology. I am a keen walker, and I have often repeated these lines to myself when out walking, to encourage myself over particularly difficult terrain. At times, I have wondered why Sylvia Plath, an American, had written a poem entitled ‘Wuthering Heights’. It was only this year, when I read Sylvia Plath’s Letters Home (Plath, 1999) and Elaine Feinstein’s biography (Feinstein, 2001) of Plath’s husband Ted Hughes, that I realized that Ted Hughes’ family lived near Wuthering Heights. In short, to enrich my understanding of the poem, I needed biographical detail.

Bats provide many ecosystem services and have intrinsic value. They also act as host reservoirs for some viruses. Several studies have linked zoonotic diseases to bats, raising questions about the risks bats pose, especially to people living close to bat roosts. Through a series of case studies undertaken in three communities, the purpose of this paper is to explore the various ways in which framings and perceptions of bats can influence a potential spillover of bat-borne viruses to humans in Ghana. It assesses the social, cultural and economic factors that drive human-bat interactions and posits that understanding the socio-economic contexts in which human-bat interactions occur is key to the success of future communication strategies.

Primary data collection methods included participatory landscape mappings, transect walks, focus group discussions and questionnaire surveys.

Perceptions of bats vary and are influenced by personal beliefs, the perceived economic benefits derived from bats and the location of bat roosts. Activities that put people at risk include bat hunting, butchering and consumption of poorly prepared bat meat. Those who live and work close to bat roosts, and bat hunters, for example, are more at risk of bat-borne zoonotic disease spillover. Disease risk perceptions were generally low, with high levels of uncertainty, indicating the need for clearer information about personal protective practices.

The results of the study may well inform future risk communication strategies as well as help in developing effective responses to zoonotic disease risk, disease outbreaks and the conservation of bats in communities.

The concept of care has attracted considerable policy and professional interest recently and there has been growing attention both to the needs of carers and how they may sometimes conflict with those of service users. This paper draws on initial research findings to examine experiences of care in mental health for men and women and for carers and users.