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In new product development (NPD), changes to the initial designs are often proposed for on‐going design projects due to new insights. These engineering changes belong to a wide range from incremental to radical and, in their impact, even to discontinuous change. Consequently, the actual workload of development projects confronted with engineering changes does not match the initial work estimates for the project's work packages. Accordingly, the intended timing of readiness of development projects in an NPD program will drift away. This timing is one of the causes of change propagation to other projects which results in even more engineering changes. For larger changes, the effects on timing may be disastrous. The purpose of this paper is to reveal the cause‐and‐effect relationships triggered by various types of changes and explain the need for a more integrated approach to managing engineering change.

A longitudinal case study was performed at a leading microlithography manufacturing company, in which almost 20,000 engineering changes were included. This study allowed the disclosure of the complexities of engineering change management and provides guidelines for handling the resulting problems arising from managing these various types of change.

In the study, various sources of complexities in managing engineering change were observed, which hinder effective implementation of various types of engineering change. Based on the case observations, a number of improvement possibilities are proposed, such as: alignment of goals and impacts of engineering change on all organizational levels; and planning, monitoring and controlling discontinuous engineering changes as separate projects.

Although further studies are needed to replicate the results, the paper gives a more thorough understanding of factors that could support the implementation of discontinuous innovation in incumbent firms by using the engineering change management process.

In the 1990s, demands for change in public organizations are reaching new and unfamiliar levels. The continuing fiscal crisis and widespread disenchantment with governing institutions suggest that traditional change practices that gradually adapt public organizations to their environment are losing credibility. Abrupt discontinuities such as severe budget cuts or the wholesale reassignment of a mandate are becoming more common. These discontinuous changes present public managers with an extraordinary challenge to transform their organizations. Managing such change requires different skills and techniques and will be a conclusive test of leadership. Develops a conceptual framework to help managers to think about managing strategic shocks that have no precedent.

Members of an organization that had undergone revolutionary, punctuated equilibrium type change were asked to tell the story of that change. Senior managers tended to make sense of the change as discontinuous, while individual contributors tended to make sense of the change as incremental. Three theories of individual sense‐making; individual agency, personal relevance, and strategic perspective are developed to suggest why individuals made sense of these changes differently.

This study aims to answer the question of how incumbent firms cultivate dynamic capabilities through knowledge management so that they can efficiently adapt to the changing external environment.

This study adopts a case study approach and collects data through interviews and secondary public information on the lighting industry and two lighting firms in Lin'an, China. It qualitatively examines the challenges and strategic recommendations for incumbent firms in the context of discontinuous technological change from a knowledge management perspective.

Incumbent firms often face a variety of challenges when responding to discontinuous technological change. These challenges include identifying opportunities, overcoming path dependence and dealing with employee resistance to change. To overcome these difficulties, three strategies have been proposed to enhance the dynamic capabilities of incumbent firms through knowledge management: cross-border search helps firms improve their knowledge acquisition capabilities and better understand their environment to identify opportunities; building strategic leadership overcomes path dependence and improves knowledge integration capabilities; organizational learning deepens employees’ understanding of change and enhances organizational knowledge application capabilities.

Previous research attributes a firm's ability to cope with discontinuous technological change solely to its general resources, which weakens the importance of knowledge management in this context. This study emphasizes the importance of knowledge as a crucial strategic resource in developing the essential dynamic capabilities for incumbent firms to cope with discontinuous technological change.

This study provides an in-depth analysis of incumbent firms' coping strategies in the new context of discontinuous technological change and further promotes cross-disciplinary research.

This study provides an in-depth analysis of coping strategies in the new context of discontinuous technological change, furthermore theoretically advancing the interdisciplinary research of firm transformation and knowledge management. Meanwhile, it is crucial to identify the preconditions for cultivating dynamic capabilities, especially from a knowledge-based view, which enhances the depth of knowledge management research.

Even after a decade and more of turbulent change, organisations still consistently fail to recognise environmental warning signals. Managers can learn how to avoid or survive catastrophe.

People in many walks of life are becoming increasingly aware that the environment in which they work and live is turbulent. The days of certainty and predictability seem to have vanished. Things happen which significantly affect us but over which we appear to have little or no control: things which are “out there” in the environment; changes in society; the world economic situation; the state of the competition, or as a result of government policy.

The purpose of this paper is to develop an insight, through an examination of the American Civil Rights Movement and the Anti‐Apartheid Movement in South Africa, into how desired change occurs at a national or cultural level of social organization.

The words and actions of two key figures in these national change movements are analyzed through the use of intentional change theory, and its constituent elements of discontinuous change, reference groups, the ideal self and emotional attractors.

The findings lead to the suggestion that great leaders, at times of national change, articulate a shared ideal or national vision and are primarily grounded in the positive emotional attractor. Furthermore, they appeal to their followers' cognition and affect.

While these two figures are prominent historical figures in their respective change movements, it is naïve to suggest that they were solely responsible for the change. Future research could look at the many other figures and factors that played a role in these tremendously complex and sensitive change processes.

This paper has important implications for people involved in change efforts at the national and cultural level. It provides evidence from two exemplary cases that could be applied to other such situations.

This paper develops an insight into how desired change occurs at a national or cultural level of social organization. In a world riddled with tension, violence and poverty, this insight is potentially of great value.

This chapter examines the transition in the US banking industry from a community to a national logic, developing a general model to explain how and when shifts in institutional logics occur. Based on qualitative historical evidence and discrete-time event history analysis predicting the introduction of legislation favoring the national logic, this chapter proposes that dramatic exogenous events such as the Great Depression or more gradual processes such as modernization favored the industry's transition to the national logic, but that such exogenous events had a greater influence in areas where strategic actors could capitalize on them. The qualitative evidence presented here suggests that struggles involving organizational identity and “legitimacy politics” played an important role in the shift in logics. Our theorizing focuses on how, when the environment changes in an incremental fashion, actors are primed with new possibilities, which may shift their collective identities, but when environmental changes are discontinuous, they provide actors strategic opportunities to alter the balance of logics in the environment.

The literature on change is characterized by an opposite, dichotomist view on the subject. Many authors describe only one or some of these characteristics and attribute a normative value to it. When discussing one of these attributes they will make a deviating classification in the way in which change arises. Although types and attributes of change are largely studied in the change literature, there is no general agreement on the attributes that can best describe the different types of change. The purpose of this chapter is to try to consolidate the vast literature on the types and attributes of change in order to find a more homogeneous set of attributes.

From an extensive literature research on change articles and books from 1970 onward, eight dimensions of change attributes were found that are able to describe the characteristics of a change in a dynamic way.

In order to overcome the dichotomist view, organizational change is approached not as a process changing a system but as a system by itself. Although the borders between the change system and the system to be changed are not always easy to perceive, this view seems to create a richer picture on change. A systems approach allows to define the attributes of change in a holistic way that captures the always paradoxical state change is in.

Companies pursuing certification to quality standards must apply change methodologies to institutionalize the requirements into the business. Existing change models, such as Burke‐Litwin, can serve as the foundation for identifying underlying, predictive variables impacting response variables of a quality management system including quality and delivery performance. The models were selected based on their applicability and similarity in integration of organizational variables with great similarities to those of a typical quality management system. Adaptation of change models specifically to quality management standards provides the conceptual framework in which businesses can operate. The discussion reviews quality management standards, organizational change and models, and change management in pursuit of certification. A conceptual model was developed and serves as the foundation for empirical research efforts. This bridges the gap between organizational change models and quality management systems.