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Article
Publication date: 17 July 2017

Katharine Stuart

This paper aims to present findings from a recent study examining current records management as fit for digital government in Australia.

Abstract

Purpose

This paper aims to present findings from a recent study examining current records management as fit for digital government in Australia.

Design/methodology/approach

This paper draws on findings from the first phase of research for a postdoctoral degree. This research was collected through an online quantitative survey of government records management professionals in Australia. The survey’s purpose was to understand whether the profession has kept pace with advances in, and expectations of, digital government. Building on the findings of the survey, this paper explores the concepts of methodology and methods and applies them to current digital records management in the Australian Government. Methodology for Australian Government digital records management is contained in the 2015 Digital Continuity 2020 policy. However, measuring method proved more difficult. The researcher supplemented data published by the National Archives of Australia and the Department of Finance with data from her own research to measure the validity of methods by examining suitability of current requirements.

Findings

Australian Government records management professionals overwhelmingly feel requirements, organisational culture and behaviour form a barrier to implementing successful records management programs. This paper finds that the Australian Government is buying ten times more digital storage per year than the sum of all of the digital Australian Government records known. This suggests perhaps not all records are recognised. While there will always be more storage than records, the ratio should not be so inflated. Further problems are found with requirements for records management being seen as mostly paper-based and too resource intensive to be of use. This research, combined with a contemporary literature review, shows that there is an imbalance with the current methodology and methods and asks the question: Has a methodology (Digital Continuity 2020) been created without suitable and known methods being in place?

Research limitations/implications

The method for collecting survey data was based on self-reporting, which can lead to limitations in that the population sample may exaggerate their response or demonstrate bias. However, responses to the survey were common enough to eliminate bias. The study is based on the Australian Government; however, findings may translate to other governments. This paper presents findings from the first phase of research of a postdoctoral degree. Not all findings are presented, only those relevant to the topic.

Originality/value

As the Australian Government moves to become a true digital government, records management is still required to ensure accountability of government actions and decisions. However, while the government transitions to digital, and information stores continue to grow, the question of whether records management has kept up with the rapid pace of digital information flow and expansion does not need to be asked. Instead, the time has come to ask, “What can we do to keep up?”

Details

Records Management Journal, vol. 27 no. 2
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 18 June 2021

Xi Y. Leung and Han Wen

The purpose of this study is to examine the role of consumption emotion in the digital food-ordering experience by comparing the performances of the three digital ordering…

Abstract

Purpose

The purpose of this study is to examine the role of consumption emotion in the digital food-ordering experience by comparing the performances of the three digital ordering methods in an experimental design.

Design/methodology/approach

A research model was developed based on the Feelings-as-Information (FaI) theory and the expectancy-disconfirmation theory. A 3 × 2 between-subjects lab experiment was conducted to compare the three digital ordering methods (online, mobile or chatbot) in two different types of restaurants (quick-service or full-service).

Findings

The results indicate that the chatbot ordering method evoked more negative emotions and less positive emotions than the other two methods. The online ordering method worked the best for quick-service restaurants, whereas the mobile ordering method was most suitable for full-service restaurants. Both positive and negative emotions (comfort and annoyance) significantly mediated the relationships between the ordering method and internal responses (satisfaction and behavioral intention). Only one negative emotion (anger) significantly mediated the relationship between the ordering method and order amount.

Originality/value

This is the first study that attempts to explore and compare consumers’ emotional responses resulting from restaurant digital ordering experiences in the context of the three food-ordering methods. The use of the FaI theory strengthens the theoretical foundation of research on emotion in the hospitality field. This study also pioneers the application of chatbot technology in the restaurant industry.

研究目的

本论文旨在研究消费情感在线上点菜体验中的作用, 采用实验设计中的三种线上点菜方式。

研究设计/方法/途径

本论文基于情绪即信息(Fal理论)和期望-不一致理论创建了研究模型。实验设计为3×2被试间设计来比较三种线上点菜方式(在线、手机、或聊天机器人)在两种不同餐厅类型(快餐vs全服务餐厅)

研究结果:

研究结果表明, 聊天机器人点菜方式相比较其他两种方式, 将带来更多负面情绪和较少的正面情绪。在线点菜方式最适用于快餐类型的饭店, 手机点菜方式最适合全服务餐厅。正面和负面情绪(舒服和烦恼)都对点菜方式和情绪反应(满意度和行为意图)之间的关系起到中介作用。只有一种负面情绪(愤怒)对在线方式和点菜量之间存在显著的中介作用。

研究原创性/价值

本论文是首篇探索和对比消费者面对三种点菜方式, 在餐厅线上点菜体验的情绪反应。本论文使用Fal理论巩固了酒店管理领域中情感研究的理论深度。本论文还探索了饭店中对聊天机器人应用的科研。

Details

Journal of Hospitality and Tourism Technology, vol. 12 no. 3
Type: Research Article
ISSN: 1757-9880

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Book part
Publication date: 3 November 2014

Martin Hand

To outline the current trajectories in digital social research and to highlight the roles of qualitative research in those trajectories.

Abstract

Purpose

To outline the current trajectories in digital social research and to highlight the roles of qualitative research in those trajectories.

Design/methodology/approach

A secondary analysis of the primary literature.

Findings

Qualitative research has shifted over time in relation to rapidly changing digital phenomena, but arguably finds itself in ‘crisis’ when faced with algorithms and ubiquitous digital data. However, there are many highly significant qualitative approaches that are being pursued and have the potential to contextualize, situate and critique narratives and practices of data.

Originality/value

To situate current debates around methods within longer trajectories of digital social research, recognizing their conceptual, disciplinary and empirical commitments.

Details

Big Data? Qualitative Approaches to Digital Research
Type: Book
ISBN: 978-1-78441-050-6

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Article
Publication date: 12 April 2011

Ria Groenewald and Amelia Breytenbach

The purpose of this paper is to investigate the awareness about digital preservation and what must be done towards preserving valuable original digital material. The paper…

Abstract

Purpose

The purpose of this paper is to investigate the awareness about digital preservation and what must be done towards preserving valuable original digital material. The paper also aims to discuss the use of metadata principles and the implementation of tools for the preservation of documents stored on personal computers.

Design/methodology/approach

Data loss prevention starts with the creation of a digital object. However, methods to minimize the loss of digital data are often ignored, the use of metadata structures embedded in digital objects from the outset thereof are recommended as a starting point towards good preservation principles. The need to create awareness on the issue of digital preservation was promoted by the authors at various occasions during 2008, as the number of incidents of data loss and costs involved continue to be of concern to all involved. Whether the loss occurs by a malicious attempt, or an inadvertent mistake, it can be diminishing either personally or to the institute/company where it occurs. Data were collected through a digital questionnaire and literature studies were done on several strategies, policies and best practices. Personal visits to libraries actively working on digital preservation and curation formed a basis for conducting the study. The implementation of tools that can be used to preserve and retrieve digital content by individuals was also investigated.

Findings

Digital objects should be archived with metadata about the object and the creation thereof. Metadata need not necessarily be structured and controlled when used by individuals or small groups for preservation of self owned data. The metadata content, however, should describe the object, the method of creation and technologies used in the creation. All changes to the document should be captured in the preservation metadata. Future access to digital content does not only depend on one preservation method but on a sequence of strategies and methods applied to the digital content.

Originality/value

The paper provides a broad overview of certain aspects that must be considered when implementing digital preservation strategies. The value of metadata needs to be widely accepted and implemented and the use thereof promoted to creators of personal digital objects.

Details

The Electronic Library, vol. 29 no. 2
Type: Research Article
ISSN: 0264-0473

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Article
Publication date: 25 September 2019

Afaf Abu Sirhan, Khalid Mohamad Abdrabbo, Serhan Ahmed Ali Al Tawalbeh, Mustafa Hamdi Ahmed and Mohammad Ali Helalat

The purpose of this paper is to illustrate some methods to protect digital libraries using digital rights management (DRM) technologies and specifically the methods

Abstract

Purpose

The purpose of this paper is to illustrate some methods to protect digital libraries using digital rights management (DRM) technologies and specifically the methods applied at the digital libraries of Jordan universities.

Design/methodology/approach

A descriptive research method has been used to examine the extent of DRM in digital libraries of universities in Jordan.

Findings

Majority of the universities in Jordan use different methods of protection including coding, identification, authenticity and digital watermark. However, methods including digital signature, digital fingerprint, copy detection systems and pay system have not been employed within Jordanian universities. The use of copyright management systems has been limited, which shows the weakness in the use of technological protection within the investigated libraries.

Originality/value

This study has shown contribution to the development of digital libraries that are based on the protection of new technology and are able to provide better services to users without concern about protecting publishers’ rights.

Details

Library Management, vol. 40 no. 8/9
Type: Research Article
ISSN: 0143-5124

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Article
Publication date: 16 March 2015

Frederick B. Cohen

– The purpose of this study is to discuss moving forward on a global basis with digital diplomatics.

Abstract

Purpose

The purpose of this study is to discuss moving forward on a global basis with digital diplomatics.

Design/methodology/approach

This study fused a historic review of multiple fields to form a proposed future.

Findings

Today, the metadata associated with digital record-keeping is largely based on the methods from the pre-digital age. It fails to take into account the underlying digital mechanisms and their unique properties. At the same time, digital systems already produce large quantities of redundant data that could be and has been used in consistency analysis. A rational improvement would be to use the nature of digital systems in conjunction with intentional redundancy to create metadata and other forms of redundant information that could be validated in diplomatic examination but would be hard to forge consistently by an internal act of alteration.

Originality/value

This study uses a unique approach of fusing digital forensic science with digital diplomatics in the form of using inherent redundancy in digital records and metadata for consistency analysis as a means to fuse the fields.

Details

Records Management Journal, vol. 25 no. 1
Type: Research Article
ISSN: 0956-5698

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Article
Publication date: 17 March 2021

André Oksas

This paper aims to show how a sociological description – a swarm analysis of the Nazi dictatorship – initially made with the means borrowed from George Spencer-Brown’s…

Abstract

Purpose

This paper aims to show how a sociological description – a swarm analysis of the Nazi dictatorship – initially made with the means borrowed from George Spencer-Brown’s Calculus of Indications, can be transformed into a digital circuit and with which methods and tools of digital mathematics this digital circuit can be analyzed and described in its behavior. Thus, the paper also aims to contribute to a better understanding of Chapter 11 of “Laws of Form.”

Design/methodology/approach

The analysis uses methods of automata theory for finite, deterministic automata. Basic set operations of digital mathematics and special set operations of the Boolean Differential Calculus are used to calculate digital circuits. The software used is based on ternary logic, in which the binary Boolean logic of the elements {0, 1} is extended by the third element “Don’t care” to {0, 1, −}.

Findings

The paper confirms the method of transforming a form into a digital circuit derived from the comparative functional and structural analysis of the Modulator from Chapter 11 of “Laws of Form” and defines general rules for this transformation. It is shown how the indeterminacy of re-entrant forms can be resolved in the medium of time using the methods of automata theory. On this basis, a refined definition of the degree of a form is presented.

Originality/value

The paper shows the potential of interdisciplinary approaches between sociology and information technology and provides methods and tools of digital mathematics such as ternary logic, Boolean Differential Calculus and automata theory for application in sociology.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

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Book part
Publication date: 3 November 2014

Mariann Hardey

This chapter critically evaluates the literature on digital consumer data and the ways in which it can be used in digital social research. The chapter illuminates how…

Abstract

Purpose

This chapter critically evaluates the literature on digital consumer data and the ways in which it can be used in digital social research. The chapter illuminates how researchers have to conceptualise and negotiate digital data, focusing upon ethical and procedural challenges of employing digital methods.

Approach

The chapter draws upon and integrates a broad research literature from sociology, digital media studies, business and marketing, as these have opened up new directions for research design and method. It advocates interdisciplinary approaches to conceptualising what digital data is employing the concept of ‘marketing narratives’ to understand how the new visibilities of consumer data are shaped by related processes of branding and the interactivity of content.

Findings

The chapter shows how the capacities of digital technologies present significant challenges for researchers and organisations that have to be carefully negotiated if the potentials of digital consumer data are to be harnessed. In addition, researchers should pay attention to novel issues of ethical responsibility in the context of the longer-term presence of data records.

Value

The chapter offers a set of guidelines for digital social researchers in negotiating the meanings of visible digital consumer data, the ethical and proprietary issues involved in utilising digital methods.

Details

Big Data? Qualitative Approaches to Digital Research
Type: Book
ISBN: 978-1-78441-050-6

Keywords

Content available
Article
Publication date: 15 September 2021

Elina Late and Sanna Kumpulainen

The paper examines academic historians' information interactions with material from digital historical-newspaper collections as the research process unfolds.

Abstract

Purpose

The paper examines academic historians' information interactions with material from digital historical-newspaper collections as the research process unfolds.

Design/methodology/approach

The study employed qualitative analysis from in-depth interviews with Finnish history scholars who use digitised historical newspapers as primary sources for their research. A model for task-based information interaction guided the collection and analysis of data.

Findings

The study revealed numerous information interactions within activities related to task-planning, the search process, selecting and working with the items and synthesis and reporting. The information interactions differ with the activities involved, which call for system support mechanisms specific to each activity type. Various activities feature information search, which is an essential research method for those using digital collections in the compilation and analysis of data. Furthermore, application of quantitative methods and multidisciplinary collaboration may be shaping culture in history research toward convergence with the research culture of the natural sciences.

Originality/value

For sustainable digital humanities infrastructure and digital collections, it is of great importance that system designers understand how the collections are accessed, why and their use in the real-world context. The study enriches understanding of the collections' utilisation and advances a theoretical framework for explicating task-based information interaction.

Details

Journal of Documentation, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 2 August 2011

Jun‐Bao Li, Meng Li and Huijun Gao

Computer‐aided fragmented cultural relics repair is an effective method instead of manual repair. The purpose of this paper is to provide a 3D digital patching system for…

Abstract

Purpose

Computer‐aided fragmented cultural relics repair is an effective method instead of manual repair. The purpose of this paper is to provide a 3D digital patching system for computer‐aided cultural relics repair through using the scanned 3D data of fragmented cultural relics. It includes processes and tools that can be effectively used for fragmented cultural relics repair.

Design/methodology/approach

An automatic 3D digital patching for fragmented culture relics repair is designed. The framework includes a surface segmentation based on region dilation, feature extraction based on height‐map, pair matching and multi‐block matching.

Findings

The paper finds that the proposed 3D data patching is an efficient method for fragmented cultural relics repair.

Practical implications

Early and effective planning and implementation of computer‐aided fragmented cultural relics repair can significantly improve the reliability and availability of fragmented cultural relics repair.

Originality/value

The paper presents a uniform framework of 3D digital patching for fragmented cultural relics repair.

Details

Assembly Automation, vol. 31 no. 3
Type: Research Article
ISSN: 0144-5154

Keywords

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