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Book part
Publication date: 28 September 2015

Md Shah Azam

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to…

Abstract

Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and non-economic activities. Researchers have increasingly focused on the adoption and use of ICT by small and medium enterprises (SMEs) as the economic development of a country is largely dependent on them. Following the success of ICT utilisation in SMEs in developed countries, many developing countries are looking to utilise the potential of the technology to develop SMEs. Past studies have shown that the contribution of ICT to the performance of SMEs is not clear and certain. Thus, it is crucial to determine the effectiveness of ICT in generating firm performance since this has implications for SMEs’ expenditure on the technology. This research examines the diffusion of ICT among SMEs with respect to the typical stages from innovation adoption to post-adoption, by analysing the actual usage of ICT and value creation. The mediating effects of integration and utilisation on SME performance are also studied. Grounded in the innovation diffusion literature, institutional theory and resource-based theory, this study has developed a comprehensive integrated research model focused on the research objectives. Following a positivist research paradigm, this study employs a mixed-method research approach. A preliminary conceptual framework is developed through an extensive literature review and is refined by results from an in-depth field study. During the field study, a total of 11 SME owners or decision-makers were interviewed. The recorded interviews were transcribed and analysed using NVivo 10 to refine the model to develop the research hypotheses. The final research model is composed of 30 first-order and five higher-order constructs which involve both reflective and formative measures. Partial least squares-based structural equation modelling (PLS-SEM) is employed to test the theoretical model with a cross-sectional data set of 282 SMEs in Bangladesh. Survey data were collected using a structured questionnaire issued to SMEs selected by applying a stratified random sampling technique. The structural equation modelling utilises a two-step procedure of data analysis. Prior to estimating the structural model, the measurement model is examined for construct validity of the study variables (i.e. convergent and discriminant validity).

The estimates show cognitive evaluation as an important antecedent for expectation which is shaped primarily by the entrepreneurs’ beliefs (perception) and also influenced by the owners’ innovativeness and culture. Culture further influences expectation. The study finds that facilitating condition, environmental pressure and country readiness are important antecedents of expectation and ICT use. The results also reveal that integration and the degree of ICT utilisation significantly affect SMEs’ performance. Surprisingly, the findings do not reveal any significant impact of ICT usage on performance which apparently suggests the possibility of the ICT productivity paradox. However, the analysis finally proves the non-existence of the paradox by demonstrating the mediating role of ICT integration and degree of utilisation explain the influence of information technology (IT) usage on firm performance which is consistent with the resource-based theory. The results suggest that the use of ICT can enhance SMEs’ performance if the technology is integrated and properly utilised. SME owners or managers, interested stakeholders and policy makers may follow the study’s outcomes and focus on ICT integration and degree of utilisation with a view to attaining superior organisational performance.

This study urges concerned business enterprises and government to look at the environmental and cultural factors with a view to achieving ICT usage success in terms of enhanced firm performance. In particular, improving organisational practices and procedures by eliminating the traditional power distance inside organisations and implementing necessary rules and regulations are important actions for managing environmental and cultural uncertainties. The application of a Bengali user interface may help to ensure the productivity of ICT use by SMEs in Bangladesh. Establishing a favourable national technology infrastructure and legal environment may contribute positively to improving the overall situation. This study also suggests some changes and modifications in the country’s existing policies and strategies. The government and policy makers should undertake mass promotional programs to disseminate information about the various uses of computers and their contribution in developing better organisational performance. Organising specialised training programs for SME capacity building may succeed in attaining the motivation for SMEs to use ICT. Ensuring easy access to the technology by providing loans, grants and subsidies is important. Various stakeholders, partners and related organisations should come forward to support government policies and priorities in order to ensure the productive use of ICT among SMEs which finally will help to foster Bangladesh’s economic development.

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E-Services Adoption: Processes by Firms in Developing Nations
Type: Book
ISBN: 978-1-78560-325-9

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Article
Publication date: 1 April 1997

Giles D’Souza and Arthur Allaway

The marriage of new scanner‐type data sources and new computing and analysis methods is allowing a new approach to the development and use of models for decision support

Abstract

The marriage of new scanner‐type data sources and new computing and analysis methods is allowing a new approach to the development and use of models for decision support and product line management. Data‐driven modeling describes a process of model‐building wherein models are created that fit the dynamics of the data rather than assuming a priori relationships among brands and their marketing mix elements. Based on a combination of time‐series and econometric modeling methods, these models can significantly improve a modeler’s ability to capture marketplace structure and dynamics. Although more complex than their predecessors, the capabilities of these new data‐driven decision support models make them potentially very powerful tools, improving intuition and managerial understanding while suggesting improved decision alternatives. Develops such a model using detailed multiproduct retail data and demonstrates its capabilities.

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Journal of Product & Brand Management, vol. 6 no. 2
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 1 August 1999

Q.B. Chung

Model management systems (MMS) empower decision makers throughout the problem‐solving phases by providing operations research and management science (OR/MS) models as well…

Abstract

Model management systems (MMS) empower decision makers throughout the problem‐solving phases by providing operations research and management science (OR/MS) models as well as the knowledge to build or use such models. Managerial problem solving typically involves a wide range of modeling activities, i.e., definition, retrieval, modification, execution, modification, and integration of decision models. This research stems from the basic premise that, given the problem, decision aiding software such as MMS can reach its highest level of performance when the necessary modeling activities are adequately supported, subsequently enhancing the quality of the decisions made by the users. Reported in this paper are the results from an experiment involving two versions of MMS used by naïve modelers in two decision‐making settings. Through this study, we learn that the decision‐making behavior of software users, especially the way they develop their decision strategies, is considerably influenced by the capability of the software.

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Industrial Management & Data Systems, vol. 99 no. 5
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 13 May 2020

Leonardo Ensslin, Clarissa Carneiro Mussi, Sandra Rolim Ensslin, Ademar Dutra and Lydia Pereira Bez Fontana

The purpose of this paper is to support the management of organizational knowledge retention through a multi-criteria decision aiding–constructivist model.

Abstract

Purpose

The purpose of this paper is to support the management of organizational knowledge retention through a multi-criteria decision aiding–constructivist model.

Design/methodology/approach

This exploratory and descriptive case study presents a decision support model guided by the constructivist approach and proactive in its operationalization.

Findings

The objectives and concerns of decision-makers regarding the retention of organizational knowledge are identified and organized into six strategic areas of concern, namely, recognition, knowledge dissemination, organizational culture, succession of professionals, management of vulnerability origins and knowledge management; a multi-criteria model is constructed and operationalized by a cluster of cardinal scales, showing and measuring the status quo of the performance profile, both in a local and global way, to support the management of the organization's knowledge retention; activities are classified into three performance levels (compromising, competitive and excellent), supported by graphical and numerical evidence; and the process to generate actions to improve the performance of critical activities and create the conditions to maximize the results of the organization is illustrated.

Practical implications

Based on the model, decision-makers are now aware of the essential aspects to support knowledge retention management, enabling them to monitor the current situation and proactively respond to ensure that the current knowledge potential is maintained and exploited.

Originality/value

Use of a constructivist approach to support the management of knowledge retention, incorporating into the model the specifics of the context and the values of its managers, and thus giving it legitimacy.

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Journal of Knowledge Management, vol. 24 no. 5
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 1 February 1984

C.J. Martin and G.W. Winch

Introduction The history of business computer systems development indicates a trend towards the increasing awareness of the potential for man‐machine synergy in some form…

Abstract

Introduction The history of business computer systems development indicates a trend towards the increasing awareness of the potential for man‐machine synergy in some form. Until the early 1970s, the principal impact of computing had been upon the lower organisational levels and on the more structured tasks of the organisation, but from that time on there has been an increasing movement towards amalgamating computer power and management science in an attempt to aid the decision maker facing complex and unstructured decision tasks. More recently, such a blend has come to be termed a decision support system.

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Management Decision, vol. 22 no. 2
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 8 February 2016

Saeed Rouhani, Amir Ashrafi, Ahad Zare Ravasan and Samira Afshari

Decision support (DS), as a traditional management concept, have had a remarkable role in competitiveness or survival of organizations and nowadays, business intelligence…

Abstract

Purpose

Decision support (DS), as a traditional management concept, have had a remarkable role in competitiveness or survival of organizations and nowadays, business intelligence (BI), as a brand modern impression, has various contributions in supporting decision-making process. Although, a variety of benefits are expected to arise from BI functions, researches, and models that determining the effect of BI functions on the decisional and organizational benefits are rare. The purpose of this paper is to study the relationship between BI functions, DS benefits, and organizational benefits in context of decision environment.

Design/methodology/approach

This research conducts a quantitative survey-based study to represent the relationship between BI capabilities, decision support benefits, and organizational benefits in context of decision environment. On this basis, the partial least squares (PLS) technique employs a sample of 228 firms from different industries located in Middle-East countries.

Findings

The findings confirm the existence of meaningful relationship between BI functions, DS benefits, and organizational benefits by supporting 15 out of 16 main hypotheses. Essentially, this research provides an insightful understanding about which capabilities of BI have strongest impact on the outcome benefits.

Originality/value

The results can provide effective and useful insights for investors and business owners to utilize more appropriate BI tools and functions to reach more idealistic organizational advantages. Also it enables managers to better understand the application of BI functions in the process of achieving the specified managerial support benefits.

Details

Journal of Enterprise Information Management, vol. 29 no. 1
Type: Research Article
ISSN: 1741-0398

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Book part
Publication date: 20 October 2015

Mohammad Shamsuddoha

Contemporary literature reveals that, to date, the poultry livestock sector has not received sufficient research attention. This particular industry suffers from…

Abstract

Contemporary literature reveals that, to date, the poultry livestock sector has not received sufficient research attention. This particular industry suffers from unstructured supply chain practices, lack of awareness of the implications of the sustainability concept and failure to recycle poultry wastes. The current research thus attempts to develop an integrated supply chain model in the context of poultry industry in Bangladesh. The study considers both sustainability and supply chain issues in order to incorporate them in the poultry supply chain. By placing the forward and reverse supply chains in a single framework, existing problems can be resolved to gain economic, social and environmental benefits, which will be more sustainable than the present practices.

The theoretical underpinning of this research is ‘sustainability’ and the ‘supply chain processes’ in order to examine possible improvements in the poultry production process along with waste management. The research adopts the positivist paradigm and ‘design science’ methods with the support of system dynamics (SD) and the case study methods. Initially, a mental model is developed followed by the causal loop diagram based on in-depth interviews, focus group discussions and observation techniques. The causal model helps to understand the linkages between the associated variables for each issue. Finally, the causal loop diagram is transformed into a stock and flow (quantitative) model, which is a prerequisite for SD-based simulation modelling. A decision support system (DSS) is then developed to analyse the complex decision-making process along the supply chains.

The findings reveal that integration of the supply chain can bring economic, social and environmental sustainability along with a structured production process. It is also observed that the poultry industry can apply the model outcomes in the real-life practices with minor adjustments. This present research has both theoretical and practical implications. The proposed model’s unique characteristics in mitigating the existing problems are supported by the sustainability and supply chain theories. As for practical implications, the poultry industry in Bangladesh can follow the proposed supply chain structure (as par the research model) and test various policies via simulation prior to its application. Positive outcomes of the simulation study may provide enough confidence to implement the desired changes within the industry and their supply chain networks.

Details

Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics
Type: Book
ISBN: 978-1-78560-707-3

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Article
Publication date: 1 August 1995

Graham W. Winch

Focuses on consulting experiences utilizing simulation approachesthat capture decision‐making processes in formulations that aretransparent to the general manager…

Abstract

Focuses on consulting experiences utilizing simulation approaches that capture decision‐making processes in formulations that are transparent to the general manager. Examines the dual benefit of modelling in terms of not only providing forecasts and an objective framework for quantitative evaluations, but also in the softer sense of building consensus in management teams. Casts these experiences against theories of effective group decision making, and other decision support examples which focus on the use of models. Reconciles the circumstances of the case with the conditions specified for effective group working and suggests that the greatest contribution may be made to consensus decision making when the whole modelling approach, not just access to model outputs, is integrated into the decision‐making process, and where the model complexity is commensurate with the task complexity and the task familiarity of the management group.

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Management Decision, vol. 33 no. 6
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 June 2003

M. Marzouk and O. Moselhi

A reliable estimate of markup is essential for successful bid proposals. This paper presents a decision support model for construction bidding. The developed model can…

Abstract

A reliable estimate of markup is essential for successful bid proposals. This paper presents a decision support model for construction bidding. The developed model can assist contractors in estimating markup, and owners and/or their agents in evaluating bid proposals. The model is generic and can be used as a tool to evaluate different alternatives in engineering, procurement, and construction. It utilizes the multi‐attribute utility theory and the analytic hierarchy process and makes use of their advantages. Unlike models developed for similar purposes, the proposed model provides a decision support environment for the two functions; that is, estimating markup and evaluating bids. It also enables the user to construct the decision hierarchy that best suits his/her company’s business environment and bidding strategy in a flexible manner. It accounts for the decision maker’s attitude towards risk. Two numerical examples are presented to demonstrate the use and capabilities of the proposed model.

Details

Construction Innovation, vol. 3 no. 2
Type: Research Article
ISSN: 1471-4175

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Article
Publication date: 4 October 2019

Swee Kuik and Li Diong

The purpose of this paper is to present the model-driven decision support system (DSS) for small and medium manufacturing enterprises (SMMEs) that actively participates in…

Abstract

Purpose

The purpose of this paper is to present the model-driven decision support system (DSS) for small and medium manufacturing enterprises (SMMEs) that actively participates in collaborative activities and manages the planned obsolescence in production. In dealing with the complexity of such demand and supply scenario, the optimisation models are also developed to evaluate the performance of operations practices.

Design/methodology/approach

The model-driven DSS for SMMEs, which uses the optimisation models for managing and coordinating planned obsolescence, is developed to determine the optimal manufacturing plan and minimise operating costs. A case application with the planned obsolescence and production scenario is also provided to demonstrate the approach and practical insights of DSS.

Findings

Assessing planned obsolescence in production is a challenge for manufacturing managers. A DSS for SMMEs can enable the computerised support in decision making and understand the planned obsolescence scenarios. The causal relationship of different time-varying component obsolescence and availability in production are also examined, which may have an impact on the overall operating costs for producing manufactured products.

Research limitations/implications

DSS can resolve and handle the complexity of production and planned obsolescence scenarios in manufacturing industry. The optimisation models used in the DSS excludes the variability in component wear-out life and technology cycle. In the future study, the optimisation models in DSS will be extended by taking into the uncertainty of different component wear-out life and technology cycle considerations.

Originality/value

This paper demonstrates the flexibility of DSS that facilitates the optimisation models for collaborative manufacturing in planned obsolescence and achieves cost effectiveness.

Details

Industrial Management & Data Systems, vol. 119 no. 9
Type: Research Article
ISSN: 0263-5577

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