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This paper applies marketing concepts to the recruitment research literature in order to develop the concept of employer knowledge, or the beliefs that a job seeker holds about a potential employer. Job seekers' employer knowledge creates value for an organization because it determines how they pursue and process information about the organization, whether they accept jobs with the organization, what they expect from the organization as new employees, and whether they purchase products and services from the firm in the future. Drawing on the marketing literature, this paper: (1) differentiates the dimensions of employer knowledge, (2) describes the sources of employer knowledge and how these information sources are processed by job seekers, and (3) describes how and why job seekers' employer knowledge represents a valuable asset to organizations. The discussion illustrates the implications of the model for recruitment researchers and managers, and suggests new perspectives and research directions that emerge from integrating of marketing and recruiting literatures.

This paper aims to investigate the effect of team members' informational diversity (i.e. educational and functional dissimilarity) on team cooperation, focusing on the moderating role of long‐term time orientation. The authors theorize that teams' long‐term orientation moderates the diversity‐cooperation relationship through its effect on prosocial civic virtue behaviors.

A total of 56 teams of MBA students were surveyed and data were analyzed along with third‐party records of demographic data on educational and functional backgrounds.

Mediated moderation analyses indicated that for teams with high long‐term orientation, a negative relationship exists between informational diversity and civic virtue, while no significant relationship existed for teams with low long‐term orientation.

Future research should be conducted to address remaining concerns about the generalizability of the current findings and common method bias. Further research is also recommended to uncover the potential of cultural values like long‐term orientation to inhibit or facilitate diversity effects.

The current findings highlight the importance of considering the context and team member orientations toward time in particular as factors impacting how teams with informational diversity operate. Managers of teams consisting of members with high long‐term orientation are advised to take steps to minimize the risk experienced by team members when they engage in voice‐based behaviors.

This article highlights the role of team member orientation towards time as a boundary condition of the link between team diversity and cooperation. Voice‐based civic virtue behaviors are also identified as key antecedents to cooperative teams.

The purpose of this paper is to propose a research agenda on person-organization fit (P-O fit).

A systematic review of the literature from a bibliometric perspective is performed. All documents indexed in the Scopus database with the term “person-organization fit” in the title were mapped.

An increasing interest in P-O fit since the 1990s is observed. Amy L. Kristof-Brown, affiliated to the University of Iowa, is the most productive author. All empirical studies from our sample used quantitative methodology and non-probabilistic sample, and 85.9 per cent of them were cross-sectional. The similarity conceptualization of P-O fit and the perceived fit perspective have been adopted more often. Job satisfaction, intention to leave and organizational commitment are the most studied outcomes of P-O fit.

By offering a general view of the production on P-O fit, the paper may be valuable not only for those who aim to start researching on the field, but also for practitioners who may benefit from an overview of the field to evaluate interventions to increase the fit between employees and organizations. Noticing the absence of publications from Latin America, and taking into account the positive outcomes of P-O fit to individuals and organizations, this paper aims to stimulate researchers from this region to develop research on P-O fit.

Original insights for future research are presented: The need for qualitative studies to understand the individual perception of fit; the study of complementary P-O fit from a needs–supplies perspective; and the need to consider the multi-dimensionality of constructs that are taken as content of fit, which may offer a possible answer to Van Vianen’s (2001) claim about the “value of fit”.

Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Taking people out of their comfort zone by bringing in changes in working conditions, possibly sweeping changes that may involve them in an uncomfortable period of adjustment, probably new methods of going about their day‐to‐day duties, and possibly an increased workload is likely to meet with resistance, initially at least. It is normal; it is human nature.

Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

High-temperature (HT°) motors are made with inorganic coils wound with a ceramic-coated wire. They must be carefully designed because the HT° insulating materials have a lower breakdown voltages than the polymers used for insulating standard machines.

The voltage distribution between stator coils is computed with high-frequency (HF) equivalent circuits that consider the magnetic couplings and the stray capacitances. Two time scales are used for getting a fast computation of very short voltage spikes. For the first step, a medium time scale analysis is performed considering a simplified equivalent circuit made without any stray capacitance but with the full PWM pattern and the magnetic couplings. For the second step, a more detailed HF equivalent circuit computes voltage spikes during short critical time windows.

The computation made during the first step provides the critical time windows and the initial values of the state variables to the second one. The rise and fall time of the electronic switches have a minor influence on the maximum voltage stress. Conversely, the connection cable length and the common-mode capacitances have a large influence.

HF equivalent circuits cannot be used with random windings but only to formed coils that have a deterministic position of turns.

The proposed method can be used designing of HT° machine windings fed by PWM inverter and for improving the coils of standard machine used in aircraft’s low-pressure environments.

The influence of grounding system of the DC link is considered for computing the voltage spikes in the motor windings.

The purpose of this paper is to present a method for computing voltage spikes endured by the insulation of the first coils of high-temperature (HT°) synchronous machines fed by PWM inverters that deliver fast-fronted voltage pulses.

The transient state following each steep edge is computed by SPICE using the global high-frequency (HF) equivalent circuit of the motor winding. This equivalent circuit is automatically built using the proposed elementary coil model. Two inorganic HT° technologies are compared: the first one uses a round copper wire insulated by a thin ceramic layer and the second one is made with an anodized aluminum strip.

The winding made with an anodized aluminum strip, which has a higher turn-to-turn capacitance, yields a better voltage distribution between coils of the machine.

The elementary coil equivalent circuit is computed from impedance measurements performed on an elementary coil. Another starting point could be developed with an FE analysis to determine the parameters of the HF equivalent circuit, which would avoid the need for a prototype coil before the machine design.

For inorganic motors, the insulation layers have poorer electrical characteristics compared with standard organic ones. Therefore, the computation of voltage spikes distribution along the coils of each phase represents a major issue in the design of HT° machines.

The presented approach is a step toward the design of HT° (400-500°C) actuators fed by PWM inverters based on fast SiC electronic switches.

Most current additive manufacturing (AM) processes are layer based. By converting a three‐dimensional model into two‐dimensional layers, the process planning can be dramatically simplified. However, there are also drawbacks associated with such an approach such as inconsistent material properties and difficulty in embedding existing components. The purpose of this paper is to present a novel AM process that is non‐layer based and demonstrate its unique capability.

An AM process named computer numerically controlled (CNC) accumulation has been developed. In such a layerless AM process, a fiber optic‐cable connected with an ultraviolet (UV) LED and related lens is served as an accumulation tool. The cable is then merged inside a tank that is filled with UV‐curable liquid resin. By controlling the on/off state of the UV‐LED and the multi‐axis motion of the cable, a physical model can be built by selectively curing liquid resin into solid.

It is found that the cured resin can be safely detached from the accumulation tool by applying a Teflon coating on the tip of the fiber‐optic cable, and controlling an appropriate gap between the cable and the base. The experimental results verified the curing and attaching force models.

A proof‐of‐concept testbed has been developed based on a curing tool that has a diameter around 2 mm. The relatively large tool size limits the geometry resolution and part quality of the built parts.

By incorporating multi‐axis tool motion, the CNC accumulation process can be beneficial for applications such as plastic part repairing, addition of new design features, and building around inserts.

How can customer service be so bad in an era when companies collect endless data on customer interactions? The purpose of this paper is to contribute to the important challenge of elevating customer service delivery by providing guidelines for when and how to select optimal measures of customer service measurement using a new decision framework.

The paper uses a comprehensive, multi-dimensional review of extant literature related to customer service, journey mapping and performance measurement and applied a qualitative, taxonomic approach for model development.

A process model and customer journey mapping framework can facilitate the selection and application of appropriate and relevant customer service experience metrics to enhance customer service experience strategies, creation and delivery.

The taxonomy of customer service metrics is limited to current publicly and commercially available metrics. The dynamic nature of the customer service environment necessitates continuous updates of the model and framework.

Selection of customer service performance measures should match relevant stages of the customer journey; use perception-based, operational and outcome-based metrics that track employee and customer behaviours; improve omni-channel measurement; and integrate data-sharing and benchmark measurement initiatives through collaboration with customer service communities.

A reimagined perspective is offered to the complex challenge of measuring and improving customer service, providing a new decision-making framework for customer service experience measurement and guidance for future research.