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Trust has been identified as key to students’ academic improvement. The purpose of this paper is to identify the conditions that build trust in teachers, both towards their colleagues and school leaders, and to explore the emotions triggered among these participants. This study uses the critical incident technique to conduct interviews with 34 teachers from the Valparaíso Region (Chile). Results show that incidents are easily remembered when a subordinate relationship is involved. Many critical incidents are related to situations in which teachers are particularly vulnerable. Hence, teachers value the treatment received and support provided. The arrival of new teachers to a school is crucial when building bonds of trust. Benevolence is the facet that stands out the most in incidents reported by teachers and school leaders, while satisfaction is the most recurrent emotion. In the case of school leaders, benevolence is closely followed by competence. In the case of teachers, benevolence is followed by honesty, openness and competence. In this case, the associated emotion is affection.

This study systematically outlines a multifaceted approach to Persian culture using the anthropological acronym of KERP (kinship, economics, religion, and politics). Possible touch points between the tourist and both modern life in Iran and the historical world of Persian culture are identified. It is proposed that these touch points would be revealed through the knowledge emotions of surprise, confusion, and interest. The chapter examines the detailed accounts of experienced Iranian guides who reported on their tourists’ knowledge emotions about the visited culture. A comprehensive catalogue of the key incidents evoking these knowledge emotions is developed. The chapter further proposes a spectrum of cultural accessibility for Western tourists using this catalogue of emotional responses.

The main goal of the current research was to investigate whether and how leaders in health care organizations can stimulate incident reporting and error management by “walking the safety talk” (enacted priority of safety).

Open interviews (N=26) and a cross-sectional questionnaire (N=183) were conducted at the Rotterdam Eye Hospital (REH) in The Netherlands.

As hypothesized, leaders’ enacted priority of safety was positively related to incident reporting and error management, and the relation between leaders’ enacted priority of safety and error management was mediated by incident reporting. The interviews yielded rich data on (near) incidents, the leaders’ role in (non)reporting, and error management, grounding quantitative findings in concrete case descriptions.

We support previous theorizing by providing empirical evidence showing that (1) enacted priority of safety has a stronger relationship with incident reporting than espoused priority of safety and (2) the previously implied positive link between incident reporting and error management indeed exists. Moreover, our findings extend our understanding of behavioral integrity for safety and the mechanisms through which it operates in medical settings.

Our findings indicate that for the promotion of incident reporting and error management, active reinforcement of priority of safety by leaders is crucial.

Social sciences researchers, health care researchers and health care practitioners can utilize the findings of the current paper in order to help leaders create health care systems characterized by higher incident reporting and more constructive error handling.

While literature offers substantial evidence regarding both strengths and shortcomings of experiential learning for learners, far less is known about how educators reflect on, make sense of, and learn from experiential teaching, let alone address emotions that invariably affect the process (Pekrun & Linnenbrink-Garcia, 2012; Wright, Lund Dean, & Forray, 2021). The purpose of this chapter is to explore the dynamic nature of emotions in the context of experiential teaching, that is, the facilitation of experiential learning activities, by examining critical incidents from the educators’ perspective. The chapter begins by introducing literature on experiential teaching and emotion. The authors then present the empirical findings from a critical incidents study, noting how participants succeeded or failed to catch the waves of emotion that emerged while facilitating experiential learning activities. The authors connect the findings with the existing literature, taking into consideration both sensemaking and reflective practices during and after experiential teaching. The authors close by identifying ways educators can learn to surf the inevitable waves of emotion that can emerge within themselves and in learners, offering specific tools to maintain balance and develop further competence in the midst of experiential learning.

Often new principals approach their first appointments with a high expectation to make their mark by introducing changes that would lead to school improvement. However, these expectations may be void of thoughts of how an inherited school culture may weigh on their emotions and upset their notions about principalship on a daily basis. Emerging from a multiple case study research design, in which a critical incident technique was the main source of data on new principals’ emotional experiences, the findings show that the new principals experienced predominantly negative emotions and wounding, often linked to pre-formed expectations of school members. Also, influenced by a need to protect their leadership authority, they selected which emotions to disclose versus which to suppress. These findings as drawn from a broader study conducted in Trinidad and Tobago imply a need for training and continuing professional development that would support aspirant and practising principals’ emotion regulation.

Through an inductive approach, I examine the process in which autonomy is exercised in the board-executive director relationship. A further contribution of the current study is the exploration of the antecedents of the delegation process.

Utilizing the benefits of semi-structured critical incident interviews, and analysis of organizational documentation, I study the process in which autonomy is exercised in the board-executive director relationship.

Evidence is found within organizations of times when it is clear that board members understand that there are boundaries to their role, respecting this autonomy, and times when board members overstep their role. Next, in the current study, I explore the antecedents of the delegation process, including identification of role boundaries, role clarity, clear expectations, trust in the executive director, and trust in the governance control systems.

Autonomy has historically been examined within seemingly paradoxical frameworks; this has included investigating autonomy as part of the definition of laissez faire leadership, as a key feature of transformational leadership and as one component of the jobs characteristics model, while others have characterized it as a stream of shared leadership. In the current project, the process of providing autonomy takes on characteristics consistent with both vertical leadership and distributed leadership. The executive director similarly plays a role in maintaining previously defined role boundaries, which is evidence of bidirectional influence. However, the board plays a disproportionately larger role in delineating and maintaining role boundaries – characteristics I demonstrate as being consistent with transformational leadership.

In this chapter, I provide a refreshing divergence from typical board prescriptions, in that I examine the board-executive director relationship through a behavioural lens. A clear understanding of the mutual influence and antecedents of autonomy are important to practitioners seeking to enhance performance through the delineation of roles.