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Multiple chronic conditions (MCCs) have attracted significant public policy and clinical attention. Whether MCCs determine other important outcomes, or are themselves the outcomes of health-producing activities or interventions, metrics based thereon have potential to be useful indicators of the health of populations and of differences between and among the health of subpopulations. While the attention MCCs are attracting in various policy circles is impressive, MCCs' potential roles as indicators of population health and of how health determinants influence population–health outcomes have received less attention. The purpose of this chapter is to direct attention towards questions that involve considerations of chronic condition (CC) patterns as health outcomes; specifically, this paper hopes to advance the consideration of patterns of MCCs as indicators of individual and population health. Using data from the United States (US) Behavioural Risk Factor Surveillance System (BRFSS), the chapter explores whether both the ‘intensity’ (i.e. the number or count) of CCs as well as their ‘composition’ (i.e. the patterns of particular CCs) might be jointly of interest when considering the prevalence of MCCs in populations and how the nature of MCCs may vary across subpopulations of interest. It is seen that information about intensity tells an incomplete story about MCC health outcomes.

This study aims to explore the situations and socio-economic and health-related factors associated with employment of older men and women in Vietnam.

This study used the nationally representative data in 2019 with a sample size of 3,049 older persons (those aged 60 and over). This study applied logistic regression analyses.

This study found that there were significant differences in employment rates between various groups of older men and women in terms of age group, residential place, marital status and educational level. Controlling for age, education, marital status, place of residence and (in) sufficient income for daily living, the results from logistic models indicated that health issues were strongly associated with lower probability to be employed for both genders. In all tests and regression models, that age and health condition were consistently related with lower employment probability of older persons implied an important consideration in raising normal retirement ages for both men and women.

Due to limitation of the cross-sectional data, this research could not explore how health influences older people’s employment overtime.

Findings of this research provide important and adaptive policy insights for Vietnam to take advantage of older workers for economic growth under an aging population.

To the best of the authors’ knowledge, this has been among the first studies exploring the role of health, which was presented by different indicators, determining employment of older men and women in Vietnam.

Aboriginal and Torres Strait Islander (Aboriginal) people are overrepresented in Australian prisons, where they experience complex health needs. A model of care was designed to respond to the broad needs of the Aboriginal prisoner population within the nine adult prisons across South Australia. The purpose of this paper is to describe the methods and findings of the Model of Care for Aboriginal and Torres Strait Islander Prisoner Health and Wellbeing for South Australia.

The project used a qualitative mixed-method approach, including a rapid review of relevant literature, stakeholder consultations and key stakeholder workshop. The project was overseen by a Stakeholder Reference Group, which met monthly to ensure that the specific needs of project partners, stakeholders and Aboriginal communities were appropriately incorporated into the planning and management of the project and to facilitate access to relevant information and key informants.

The model of care for Aboriginal prisoner health and wellbeing is designed to be holistic, person-centred and underpinned by the provision of culturally appropriate care. It recognises that Aboriginal prisoners are members of communities both inside and outside of prison. It notes the unique needs of remanded and sentenced prisoners and differing needs by gender.

Supporting the health and wellbeing of Indigenous prison populations can improve health outcomes, community health and reduce recidivism.

Only one other model of care for Aboriginal prisoner health exists in Australia, an Aboriginal Community Controlled Health Organisation-initiated in-reach model of care in one prison in one jurisdiction. The South Australian model of care presents principles that are applicable across all jurisdictions and provides a framework that could be adapted to support Indigenous peoples in diverse prison settings.

This study aims to deepen the understanding of the challenges and implications entailed by deploying mobile clinics in conflict zones to reach populations affected by violence and cut off from health-care services.

This research combines an integrated literature review and an instrumental case study. The literature review comprises two targeted reviews to provide insights: one on conflict zones and one on mobile clinics. The case study describes the process and challenges faced throughout a mobile clinic deployment during and after the Iraq War. The data was gathered using mixed methods over a two-year period (2017–2018).

Armed conflicts directly impact the populations’ health and access to health care. Mobile clinic deployments are often used and recommended to provide health-care access to vulnerable populations cut off from health-care services. However, there is a dearth of peer-reviewed literature documenting decision support tools for mobile clinic deployments.

This study highlights the gaps in the literature and provides direction for future research to support the development of valuable insights and decision support tools for practitioners.

Providing high-quality and cost-efficient care of older people is an important development priority for many health and social care systems in the world. This paper suggests a shift from acute, episodic and reactive hospital-centered care toward longitudinal, person-centered and proactive home-centered care. The purpose of this paper is to contribute to the knowledge of a comprehensive development strategy for designing and providing home-centered care of older people.

The study design is based on qualitative research with an inductive approach. The authors study development initiatives at the national, regional and local levels of the Swedish health and social care system. The data collection methods included interviews (n = 54), meeting observations (n = 25) and document studies (n = 59).

The authors describe findings related to policy actions and system changes, attempts to achieve collaboration, integration and coordination, new forms of care offerings, characteristics of work settings at home and differences in patients' roles and participation at home and in the hospital.

The authors suggest home-centered care as a solution for providing person-centered and integrated care of older people and give examples of how this can be achieved.

The authors outline five propositions for research and development related to national policies, service modularity as a solution for customized and coordinated care, developing human resources and infrastructure for home settings, expanding services that enable older people living at home and patient co-creation.

The future increase of chronic diseases in the world requires new challenges in the health domain to improve patients' care from the point of view of the organizational processes, clinical pathways and technological solutions of digital health. For this reason, the present paper aims to focus on the study and application of well-known clinical practices and efficient organizational approaches through an innovative model (TALIsMAn) to support new care process redesign and digitalization for chronic patients.

In addition to specific clinical models employed to manage chronic conditions such as the Population Health Management and Chronic Care Model, we introduce a Business Process Management methodology implementation supported by a set of e-health technologies, in order to manage Care Pathways (CPs) digitalization and procedures improvement.

This study shows that telemedicine services with advanced devices and technologies are not enough to provide significant changes in the healthcare sector if other key aspects such as health processes, organizational systems, interactions between actors and responsibilities are not considered and improved. Therefore, new clinical models and organizational approaches are necessary together with a deep technological change, otherwise, theoretical benefits given by telemedicine services, which often employ advanced Information and Communication Technology (ICT) systems and devices, may not be translated into effective enhancements. They are obtained not only through the implementation of single telemedicine services, but integrating them in a wider digital ecosystem, where clinicians are supported in different clinical steps they have to perform.

The present work defines a novel methodological framework based on organizational, clinical and technological innovation, in order to redesign the territorial care for people with chronic diseases. This innovative ecosystem applied in the Italian research project TALIsMAn is based on the concept of a continuum of care and digitalization of CPs supported by Business Process Management System and telemedicine services. The main goal is to organize the different socio-medical activities in a unique and integrated IT system that should be sustainable, scalable and replicable.

Re-entry refers to the process of transitioning back into society after incarceration, and it is a complex phenomenon that requires further exploration. Therefore, this study aims to identify the readiness for re-entry among pre-release prisoners in Sarawak, Malaysia.

Using Maslow’s hierarchy of needs theory as the theoretical foundation, quantitative place-based research was conducted among 384 pre-release prisoners in Kuching, Sri Aman, Sibu, Miri, Bintulu and Limbang prisons.

This study’s results indicated that most respondents were Malay male offenders between the ages of 25 and 29, Malaysian citizens, single and had completed their education up to the upper secondary level. Most respondents had multiple prior convictions (52.3%), were convicted for drug-related offences (50.3%), had served sentences ranging from two to five years (56.0%) and were scheduled for release in 2023 (60.7%). The findings also demonstrated that factors such as personal development, perceived employability, social development and health development significantly predict readiness for re-entry among pre-release prisoners [F(4, 379) = 96.269, p < 0.01].

The findings of this study provide place-based evidence for the state government to understand the prisoner profile for further policy intervention measures and to enhance the personal development, perceived employability, social development and health development of pre-release prisoners. Given that most offenses were drug-related, it is crucial to highlight the state government’s need to invest in evidence-based drug treatment programmes. Synergy among different stakeholders is important to devise appropriate drug treatment programmes tailored to the current needs of the prison population to ensure successful reintegration into society and to actualise their potential.

To the best of the authors’ knowledge, this is the first research study conducted in Sarawak, Malaysia, that examined re-entry readiness among pre-release prisoners. It contributes to the knowledge pool by providing place-based evidence that takes into account readiness for re-entry among pre-release prisoners in Sarawak, Malaysia, from an Asian perspective to promote the attainment of SDG16.

Contrary to want-based services, customer participation has got lesser attention in high-credence services like health care. Customer participation for patients with chronic illnesses could be life-threatening and goes beyond the service organization’s physical environment. Realizing the importance of transformative service research in health-care services, this study aims to propose and validate the conceptualization of customer participation for patients with chronic illnesses.

The study uses sequential exploratory research design with mixed method research. The first phase is a qualitative exploration of the nature and meaning of customer participation by synthesizing theory and insights from semi-structured interviews (N = 75) with doctors, patients and paramedical staff. Next, survey data (N = 690) of patients with chronic illnesses is used to validate the proposed conceptualization. Finally, nomological validity was also tested on an additional survey data set (N = 362) using SEM and FsQCA.

The findings reveal that health-care customer participation is a three-dimensional behavioral construct in which a customer can participate by sharing information, involving in decision-making and ensuring compliance. The study also demonstrates that customer participation is a critical driver of satisfaction with life and perceived control on illness.

The research provides policy guidelines for owners and operators of health-care organizations in developing frameworks for collecting participation data, which can be used in strategies for seeking customer participation.

The research conceptualizes and validates “customer participation” as a multidimensional higher-order construct for patients with chronic illnesses, rarely focused in services marketing and management research on health care.