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The purpose of this paper is to examine visitor management in the German-Swiss border area of the Lake Constance region. Taking a customer perspective, it determines the requirements for an application with the ability to optimize personal mobility.

A quantitative study and a survey of focus groups were conducted to identify movement patterns of different types of visitors and their requirements concerning the development of a visitor management application.

Visitors want an application that provides real-time forecasts of issues such as traffic, parking and queues and, at the same time, enables them to create a personal activity schedule based on this information.

Not every subsample reached a sufficient number of cases to yield representative results.

The results may lead to an optimization and management separation of mobility flows in the research area and be helpful to municipal planners, destination marketing organizations and visitors.

The German border cities of Konstanz, Radolfzell and Singen in the Lake Constance region need improved visitor management, mainly because of a high level of shopping tourism by Swiss visitors to Germany. In the Summer months, Lake Constance is also a popular destination for leisure tourists, which causes overtourism. For the first time, the results of this research presented here offer possible solutions, in particular by showing how a mobile application for visitors could defuse the situation.

The purpose of this paper is to demonstrate that common method variance, specifically single-source bias, threatens the validity of a university-created student assessment of instructor instrument, suggesting that decisions made from these assessments are inherently flawed or skewed. Single-source bias leads to generalizations about assessments that might influence the ability of raters to separate multiple behaviors of an instructor.

Exploratory factor analysis, nested confirmatory factor analysis and within-and-between analysis are used to assess a university-developed, proprietary student assessment of instructor instrument to determine whether a hypothesized factor structure is identifiable. The instrument was developed over a three-year period by a university-mandated committee.

Findings suggest that common method variance, specifically single-source bias, resulted in the inability to identify hypothesized constructs statistically. Additional information is needed to identify valid instruments and an effective collection method for assessment.

Institutions are not guaranteed valid or useful instruments even if they invest significant time and resources to produce one. Without accurate instrumentation, there is insufficient information to assess constructs for teaching excellence. More valid measurement criteria can result from using multiple methods, altering collection times and educating students to distinguish multiple traits and behaviors of individual instructors more accurately.

This paper documents the three-year development of a university-wide student assessment of instructor instrument and carries development through to examining the psychometric properties and appropriateness of using this instrument to evaluate instructors.

The purpose of this paper is to provide a swift perspective to JTF readers on the novel coronavirus outbreak that commenced in Wuhan, China in December 2019 and is currently ongoing. The study situates the current outbreak within prior pandemics and offers some directions for research and practice. Swift attention is needed to this event and the future of travel and tourism in a world where disease outbreaks and pandemics will become increasingly frequent due to increased travel and ease of access to destinations worldwide.

This paper draws from published academic research studies, as well as current media sources emerging, as the novel coronavirus situation is unfolding. In addition, the authors draw on the multidisciplinary expertise of the two authors (one based in tourism studies and the other an epidemiologist and public health expert).

This paper captures events on the novel coronavirus, as they are unfolding now, situates this in relation to the research literature on past pandemics like severe acute respiratory syndrome (SARS) and Ebola and draws some important directions to guide research and practice.

This is a viewpoint paper and offers some emerging perspectives, issues and challenges arising in relation to the current novel coronavirus outbreak. This is situated more broadly in a large research literature that has been drawn on in a very succinct manner to ground this viewpoint. Future research will need to explore the larger literature.

This viewpoint offers the following valuable implications for practice at the local level and the regional/global level: countering misinformation and xenophobia through the communication of accurate facts related to the disease in question (the novel coronavirus in this case) is essential; close collaboration and cooperation between tourism stakeholders (including service providers and destination management organizations) and public health authorities; greater responsibility by residents and tourists to seek out correct scientific facts on the disease and take sensible precautions, as well as exercise care to those suffering the adverse impacts; and global coordination and attention to vulnerable destinations is needed more concretely (recommended in crisis management and recovery studies but not well implemented yet).

As noted above under practical implications, this viewpoint identified important social implications in terms of inequities and injustices that arise during disease outbreaks like the novel coronavirus and prior outbreaks like SARS and Ebola. These range from discrimination and racism as well as inequities related to managing the impacts on vulnerable destinations whose health facilities may be far from adequate to handle such outbreaks and the challenges of misinformation among visitors and residents that indirectly or directly affect the destination.

This viewpoint is being submitted as the novel coronavirus epidemic is unfolding, and it is hoped that sharing it speedily via an open access journal will assist in better managing the research of what will continue to be an increasing future challenge for destinations and societies in a world of mobilities and increasing travel forecast.

Health services continue to face economic and capacity challenges. Quality improvement (QI) methods that can improve clinical care processes are therefore needed. However, the successful use of current QI methods within hospital settings remains a challenge. There is considerable scope for improvement of elective clinical pathways, such as hip and knee replacement, and so the use and study of QI methods in such settings is warranted.

A model to manage variability was adapted for use as a QI method and deployed to improve a hip and knee replacement surgical pathway. A prospective observational study, with a mixed-methods sequential explanatory design (quantitative emphasised) that consisted of two distinct phases, was used to assess its effectiveness.

Following the use of the novel QI method and the subsequent changes to care processes, the length of hospital stay was reduced by 18%. However, the interventions to improve care process highlighted by the QI method were not fully implemented. The qualitative data revealed that staff thought the new QI method (the model to manage variability) was simple, effective, offered advantages over other QI methods and had highlighted the correct changes to make. However, they felt that contextual factors around leadership, staffing and organisational issues had prevented changes being implemented and a greater improvement being made.

The quality of QI reporting in surgery has previously been highlighted as poor and lacking in prospective and comprehensively reported mixed-methods evaluations. This study therefore not only describes and presents the results of using a novel QI method but also provides new insights in regard to important contextual factors that may influence the success of QI methods and efforts.