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Radio frequency identification (RFID) systems have been in use in libraries for five years for book identification, for self‐checkout, for anti‐theft control, for inventory control, and for sorting and conveying of library books and AV materials. These applications can lead to significant savings in labour costs, enhance customer service, and lower book theft and can provide a constant record update of media collections. In this paper the components and technical features of a modern RFID library system are described to provide a guideline for the evaluation of different systems. A short report of three installations in Europe (one university library and two public libraries) is also provided. It is noted that an important point is that non‐proprietary systems can be used for libraries today since the new generation of RFID‐chips with the ISO standard 15693 are available. With this technology libraries are not dependent on one company for their lifeline.

The purpose of this paper is to apply Kano's method in practice in the cutlery industry and test its suitability to the cutlery industry. Furthermore, a Kano‐based process for weighting customer requirements is presented.

By using the example of the cutlery industry, the paper exemplifies in which way companies can use Kano's method to consider customer requirements as good as possible. Thereby, it is discussed how less popular Kano evaluation modes can support the process of prioritizing measures. Rest upon the results of a Kano project, a multistage method for weighting customer requirements is introduced. The method is based on the connection of already existing Kano evaluation modes. It calculates the meaning of a customer requirement by using the percentage dispatch of the requirement on individual Kano requirement categories.

The evaluation of Kano questionnaires – differentiated by age and sex – showed that a low price by itself is not a decisively criteria for a buyer's decision. The main successful strategy is the availability of an extensive service. The analysis of Kano evaluation modes showed that especially the methods CAT and M>O> A> I are conceptual useable for developing a Kano‐based weighting process. Through an adjustment of existing methods and by a variation of the factors of the multistage calculation algorithm it is possible to describe the process of customers' requirement prioritisation.

By calculating the weighted relevance of customer requirements directly from the results of a Kano project, the new method allows to optimize the customer orientation within the companies.