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The purpose of this paper is to investigate the benefit of pre-emptive disruption management measures for assembly systems towards the target dimension adherence to delivery times.

The research was conducted by creating simulation models for typical assembly systems and measuring its varying throughput times due to changes in their disruption profiles. Due to the variability of assembly systems, key influence factors were investigated and used as a foundation for the simulation setup. Additionally, a disruption profile for each simulated process was developed, using the established disruption categories material, information and capacity. The categories are described by statistical distributions, defining the interval between the disruptions and the disruption duration. By a statistical experiment plan, the effect of a reduced disruption potential onto the throughput time was investigated.

Pre-emptive disruption management is beneficial, but its benefit depends on the operated assembly system and its organisation form, such as line or group assembly. Measures have on average a higher beneficial impact on group assemblies than on line assemblies. Furthermore, it was proven that the benefit, in form of better adherence to delivery times, per reduced disruption potential has a declining character and approximates a distinct maximum.

Characterising the benefit of pre-emptive disruption management measures enables managers to use this concept in their daily production to minimise overall costs. Despite the hardly predictable influence of pre-emptive disruption measures, these research results can be implemented into a heuristic for efficiently choosing these measures.

This study aims to analyze how the interplay between hard and soft elements of total quality management (TQM) produces the conditions for sustaining success in the quest for quality.

A qualitative analysis (Gioia method) was carried out on an original dataset collected through both direct and indirect methods (i.e. archival sources, interviews and observations) to generate a new interpretive framework.

The interpretative framework identifies four categories of elements: trigger elements create the starting conditions for a quality virtuous cycle; benchmarking tools set the standards of performance; improvement tools enable exploration of the space of possible alternative practices and finally, catalytic forces allow the institutionalization of effective techniques discovered in this search process into new standards.

The findings the authors present in this paper are derived by a single case study, limiting the generalizability of our results in other settings.

This study has three implications: first, the design of trigger elements is critical for the success of any TQM initiative; second, the interplay of improvement and benchmarking tools at several levels should be coherent and third, to exploit the potential of TQM, efforts should be devoted to the dissemination of new effective practices by means of catalyzing elements.

The model provides a more specific understanding of the nature and purpose of the hard and soft elements of TQM and the dynamic interaction between the two classes of elements over time.